I originally ordered 2XL Peter storm Malham stretch waterproof jacket replace my existing 2XL, jacket arrived noticed cut of jackets fittings not same as other 2XL more tailored. Went to York Vangarde... See more
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Location
Switch locationVangarde Way, YO32 9AE Huntington, England, GB
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See what reviewers are saying
We were sent on a mission by our son to locate 1000 mile socks in store and Elkie went out of her way to find us some. The socks weren’t on the shop floor and we were just so impressed by her helpful... See more
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Well I looked online for a changing robe, the website showed items yet said come instore to look at more available which is good as id like to see them not just pictures so we did what a wasted journ... See more
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We were helped by a member of your staff today when buying new walking boots and he was so helpful and informative! Measured my feet, went into the back to find is multiple pairs and gave us good advi... See more
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Company details
Written by the company
Order Queries If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse. Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Vangarde Way, YO32 9AE, Huntington, England, United Kingdom
4.6
Excellent
1K reviews
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Item ordered was showing in stock but…
Item ordered was showing in stock but you decided it wasn’t!!!!!!
And when looked to order again it was still showing in stock!!!!!!!
So not impressed with my first time ordering from Go outdoors.
11 August 2026
Reply from GO Outdoors - York Vangarde
Thank you for your review.
We understand how frustrating it can be when parts of your order are cancelled and we are sorry for this happening. Having checked your order we can see that the cancellations occurred at the time due to a stock error, we aim to ensure our stock is accurately reflected on our site however errors can occur.
We can see a new order has since been placed for the wanted item on our Click & Collect service which is ready to be collected at your earliest convenience. Please take your order confirmation email and ID with you upon collection.
Your feedback is of high value and will be raised with the relevant departments to ensure improvements are made.
Kind regards
GO Outdoors Customer Care Team.
Fantastic store
The York Vanguard Go Outdoors is absolutely incredible. The store is huge and very well organised and maintained.
I had a great experience here yesterday. I'd like to mention that Lewis on the checkout was very polite and professional, he helped with an issue on my membership card quickly and is a fantastic member of the team.
17 August 2026
Unprompted review
Reply from GO Outdoors - York Vangarde
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Reply from GO Outdoors - York Vangarde
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
Kieran on footwear was extremely…
Kieran on footwear was extremely helpful in finding the right shoes for my hiking in Scotland.
17 August 2026
Unprompted review
Reply from GO Outdoors - York Vangarde
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Polite, professional and prompt!
Very happy with the assistance received from Ash at the till. Thanks for helping me make my train on time!
16 August 2026
Unprompted review
Reply from GO Outdoors - York Vangarde
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Thanks Sue!
Sue helped me out massively in navigating the rabbit hole that is waterproof jackets! Super helpful with the hiking experience to back it up.
16 August 2026
Unprompted review
Reply from GO Outdoors - York Vangarde
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
10 out of 10!
I was served by the very helpful and lovely Sue. She had all the warmth, knowledge and advice you could ever wish for from a customer service experience. I’d go out of my way to visit the York store again just for the service alone!
16 August 2026
Unprompted review
Reply from GO Outdoors - York Vangarde
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Our Go outdoor experiences to the York Store
On 14th August 2026 we visited the York store regarding an issue with an air tent , the matter was dealt with by Clive Izzy and Kelly, Quickly and efficiently with highest customer care I have ever received .i cannot praise the staff enough for there care and consideration , These staff members were a credit to Go outdoors absolute credit to the team ,Their professionalism,dedication ,and friendly approach make every interaction a pleasure They consistently go above and beyond to ensure everything runs smoothly.thank you for your hard work and stellar service.
14 August 2026
Unprompted review
Reply from GO Outdoors - York Vangarde
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
The product that I got was good and was…
The product that I got was good and was easy to get and delivered with good timeing and on schedule with in the time frame
8 August 2026
Reply from GO Outdoors - York Vangarde
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Terrific service
We were served by Mark in the footwear section and he was absolutely brilliant. It brought back the good old days of customer service as he did everything he could to make sure we went out with the right size and trainer. Go Outdoors and other outlets are nowhere near this stress free and customer focussed in other locations! Many thanks.
11 August 2026
Unprompted review
Reply from GO Outdoors - York Vangarde
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
Great service by Ana on tills and a…
Great service by Ana on tills and a very tidy camping section
Would 100% visit again
10 August 2026
Unprompted review
Reply from GO Outdoors - York Vangarde
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Good experience.
Good experience.
I caught Kieran on footwear sniffing the shoe when I took it off
6 August 2026
Unprompted review
Reply from GO Outdoors - York Vangarde
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Not great service
Not great service. All of my items arrived separately from different delivery providers and at different days and times. I’m still awaiting my sofas which
I was told would be here today. We go away tomorrow so now we’ll be without them and they’ll just be left at my door for 2 weeks no doubt which is not ideal.
2 August 2026
Reply from GO Outdoors - York Vangarde
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
General room for improvement in the walking shoes department.
Not only is this shop in general very overstimulating all the time, our visit today left us empty-handed. We wanted to try on some shoes which need to be fetched from a staff-only area and tried on. We waited around for an age at an unmanned desk with no staff members in sight, and we're about to give up before a young lad finally appeared and offered to summon a more qualified coworker. Said coworker (a nice enough lad himself) arrived, brought us the shoes we wanted to try on, and then completely vanished again so we couldn't ask for more sizes or advice on our purchase. We left without buying a thing, fed up of waiting around. In the past we've also dealt with staff members who sound like they're frankly fed up with having to speak to customers, which leaves a sour taste when you have to ask to have your feet measured etc.
8 August 2026
Unprompted review
Reply from GO Outdoors - York Vangarde
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
A lovely experience
A lovely experience. I went in for some swimming shorts and a picknick blanket and the assistant Lauren was so helpful and kind. Store was clean and tidy.
6 August 2026
Unprompted review
Reply from GO Outdoors - York Vangarde
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Very disappointed
I have to be honest, personally I have been extremely disappointed with my latest experience with Go Outdoors! My husband and I were unable to purchase what we consider, basic camping products in store so ordered on line for collection in store and every time we did this a few days plus later I received an email to say they’d cancelled my order and then another to say they’d issued a refund! Needless to say we’re very dissatisfied with the service from Go Outdoors and ended up buying the items we needed elsewhere for equally competitive prices with free delivery :-)
23 July 2026
Reply from GO Outdoors - York Vangarde
Thank you for your review.
We are sorry to hear about your recent experience. We understand how disappointing it must have been to find the items unavailable in store, only for your Click & Collect orders to be cancelled several days later and refunded after you had already made alternative arrangements.
While order cancellations can sometimes occur due to stock discrepancies, we appreciate that this does not lessen the frustration caused, particularly when you needed what you felt were basic camping essentials. We also recognise that the repeated cancellations and delay in notifying you fell short of the service you expected from us.
We do hope we’ll have the opportunity to restore your confidence in GO Outdoors and provide a much better experience in the future.
Kind regards
Go Outdoors Customer Care Team
Confused!!
Checked stock on line - 6 in stock
Went to store to purchase and advised all sold that day!!!
Did click and collect next day at 1pm, told could collect at 6 pm.
Arrived to collect at 6pm and asked if had delivery that day to be told no deliveries had come in today but had one in Stock ready to collect!!
Totally confused !!!
30 July 2026
Reply from GO Outdoors - York Vangarde
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
I've not received any updates about my…
I've not received any updates about my collect in store, online order which was placed more than two weeks ago.
6 August 2026
Reply from GO Outdoors - York Vangarde
We are sorry to hear that you did not receive any communications from us in relation to your order’s collection status. We have identified an issue with email communications not being received by some customers. This is being addressed as a priority to help prevent further disappointment.
We can see that your order has now been collected from the selected address.
Thank you for taking the time to leave your review. It really is appreciated and all feedback enables us to improve the shopping experience that GO Outdoors provides.
Kind regards,
GO Outdoors Customer Care Team
Most of items out of stock even though…
Most of items out of stock even though website indicating in stock.
29 July 2026
Reply from GO Outdoors - York Vangarde
We appreciate you taking the time to leave your review.
Your feedback regarding stock availability has been noted. We are continually working to improve the accuracy of our stock systems to help prevent situations like this from happening in future.
We always aim for your website to correctly reflect current stock levels, but on occasion, discrepancies can occur and we a deeply sorry that your order has been affected.
We hope that we can be of assistance again on the future.
Kind regards,
GO Outdoors Customer Care Team
Reply from GO Outdoors - York Vangarde
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
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