Two of the member of staff Shirley and Danny were really helpful when I bought a pair of walking boots. Danny went out of his way to find my boots , put them aside so I could collect them the followin... See more
Company replied
Location
Switch locationThe Shambles 7-8, WR1 2RF Worcester, England, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Shirley@2592 served me and was extremely helpful and friendly. I feel sorry for GO Outdoors staff having to explain the discount card to customers in their high street stores. Not so bad in the big wa... See more
Company replied
Staff were very helpful but stock record we not as shown on website, this was also the case at nearby store. Romie was very polite & helpful trying to sort out the situation.
Company replied
Liam & Ronnie were both extremely helpful and polite. Having welcomed me into the store, Liam ensured I had the right size for my purchase and then Ronnie’s customer service was excellent when I paid.... See more
Company replied
Company details
About GO Outdoors - Worcester (Express)
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
The Shambles 7-8, WR1 2RF, Worcester, England, United Kingdom
4.9
Excellent
428 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Small stiore, great staff, thanks Shirley…
Shirley@2592 was really helpful and friendly. This is a smaller store but has most things on display and the staff are really knowledgeable..
21 October 2026
Unprompted review
Reply from GO Outdoors - Worcester (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Excellent customer service from…
Excellent customer service from Shirley@2592
23 October 2026
Unprompted review
Reply from GO Outdoors - Worcester (Express)
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Served by Shirley@worcs2592
Served by Shirley@worcs2592
Shirley was very efficient & friendly.
A credit to ur store.
Thank you Shirley🙂
19 October 2026
Unprompted review
Reply from GO Outdoors - Worcester (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Excellent and helpful!
Both Shirley and Liv helped me today. They were extremely helpful, friendly and knowledgeable. The staff are always very good in this store. Thanks again for your help.
23 October 2026
Unprompted review
Reply from GO Outdoors - Worcester (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Shirley
Shirley provided excellent customer service, finding products and ensuring relevant discounts. Thank you!
15 September 2026
Unprompted review
Reply from GO Outdoors - Worcester (Express)
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Liam & Ronnie
Liam & Ronnie were both extremely helpful and polite. Having welcomed me into the store, Liam ensured I had the right size for my purchase and then Ronnie’s customer service was excellent when I paid. I thought they worked well together and really complimented each other in their approach, making my visit a pleasurable experience.
20 October 2026
Unprompted review
Reply from GO Outdoors - Worcester (Express)
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Romie gave excellent advice.
20 October 2026
Unprompted review
Reply from GO Outdoors - Worcester (Express)
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Everyone was very friendly and Lian was…
Everyone was very friendly and Lian was super helpful, helping me with advice about different gas tops for a new camping cooking system.
12 October 2026
Unprompted review
Reply from GO Outdoors - Worcester (Express)
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Shirley@2592 served me and was…
Shirley@2592 served me and was extremely helpful and friendly. I feel sorry for GO Outdoors staff having to explain the discount card to customers in their high street stores. Not so bad in the big warehouses such as Wolvrhampton. They have almost a monopoly on this type of merchandise now, but although I use my card and stores regularly it could possibly be managed better for the staff.
2 October 2026
Unprompted review
Reply from GO Outdoors - Worcester (Express)
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Popped in to look at some Rab jackets…
Popped in to look at some Rab jackets this. Shirley couldn’t have been more helpful. I prefer to shop in person where possible - but customer service this good is increasingly rare these days.
10 October 2026
Unprompted review
Reply from GO Outdoors - Worcester (Express)
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Great Customer Service
I was looking for a lightweight backpack. Shirley introduced herself and helped me navigate the range of choices available. Shirley was personable, professional and very knowledgeable. I had a very impressive customer experience.
9 October 2026
Unprompted review
Reply from GO Outdoors - Worcester (Express)
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Great customer service
Paul was well informed, helpful and patient while I was buying shoes. They had a good selection of hiking shoes.
8 October 2026
Unprompted review
Reply from GO Outdoors - Worcester (Express)
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Shirley helped fit me out with an…
Shirley helped fit me out with an osprey backpack, without her help and expert knowledge I would not have known how to pick the best fit, the weight is now on my hips where it should be.. thank you 😊
3 October 2026
Unprompted review
Reply from GO Outdoors - Worcester (Express)
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Worcester (Express)
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Went in to return a pair of boots after…
Went in to return a pair of boots after a home trial. No hassle at all. Very helpful and thorough lady did the refund. Excellent service all round.
1 October 2026
Unprompted review
Reply from GO Outdoors - Worcester (Express)
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Amy - fantastic service
I had fantastic service by Amy. She spent time discussing all options with me & made me feel that nothing was too much trouble.
24 September 2026
Unprompted review
Reply from GO Outdoors - Worcester (Express)
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Nicola was amazing and so helpful.
Nicola was excellent in advising us with the type of walking boots needed for my son’s DofE first expedition trip. Her knowledgeable information and other product recommendations were further useful purchases. Nicola’s informative and friendly approach was also extremely valued. Thanks so much.
20 September 2026
Unprompted review
Reply from GO Outdoors - Worcester (Express)
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Great service at Go Outdoors, Worcester
I went to Go Outdoors Worcester store today to buy new walking boots. Having only a vague idea what I wanted, it was wonderful to get excellent advice from store assistant, Nicola. From the relative benefits of leather v modern materials, durability of different types of boot and fitting, she was extremely knowledgeable. All that with a friendly demeanor, to go with a good range of product options. I was very pleased and look forward to getting out and about in my new boots.
20 September 2026
Unprompted review
Reply from GO Outdoors - Worcester (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Nicola was outstanding today
Nicola was outstanding today. Her patience, knowledge and opinion was much appreciated, as I tried on almost every pair of trainers in the shop! Thank you.
20 September 2026
Unprompted review
Reply from GO Outdoors - Worcester (Express)
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Very helpful staff
Very helpful staff, polite & answered all my questions including checking background stock, which made a very pleasant change and therefore a positive shopping experience
16 September 2026
Unprompted review
Reply from GO Outdoors - Worcester (Express)
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.