I visited Go Oudoors Torquay Branch yesterday evening and wanted to mention the fabulous customer service provided by Leon and Bec. They could not have been more supportive, and pleasant to work wi... See more
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Location
Switch locationRiviera Way Unit 2, Riviera Way, TQ2 7AP Torquay, England, GB
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The manager who was on shift earlier today went above and beyond to help me with an issue I was having with a pair of sunglasses I recently purchased. He was very knowledgable, polite and professional... See more
Company replied
Stocks were low on summer footwear but the very helpful assistant Rick was able to present both trainers and sandals which fitted well and were the colour I wanted I purchased both at a very reason... See more
Company replied
Excellent service from Ed who helped me buy walking shoes. Nothing was too much trouble. The check out staff were also friendly and very professional. Fantastic store!
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Company details
About GO Outdoors - Torquay
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Riviera Way Unit 2, Riviera Way, TQ2 7AP, Torquay, England, United Kingdom
4.9
Excellent
746 reviews
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Awesome service
Awesome service, thanks to Holly and team we got what we needed with club discount. Thanks Guys
20 August 2026
Unprompted review
Reply from GO Outdoors - Torquay
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Great shopping experience
Excellent service from Ed who helped me buy walking shoes. Nothing was too much trouble. The check out staff were also friendly and very professional. Fantastic store!
20 August 2026
Unprompted review
Reply from GO Outdoors - Torquay
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
I visited Go Oudoors Torquay Branch…
I visited Go Oudoors Torquay Branch yesterday evening and wanted to mention the fabulous customer service provided by Leon and Bec. They could not have been more supportive, and pleasant to work with. We set up a member account in quick time and made a couple of great cost effective purchases. Leon actually noticed my Defence Discount Card which provided another 10% off the non-sales price items, many thanks, I would not have known otherwise. The service was so good, that we even went back in and bought another two chairs. Many thanks and I know we will return soon.
Marc Wicks MBE
19 August 2026
Unprompted review
Reply from GO Outdoors - Torquay
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Go Outdoors Customer Care Team
Great service from entery to checkout
15 August 2026
Unprompted review
Reply from GO Outdoors - Torquay
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Great service
Really helpful, knowledgeable staff. Great service in store and website easy to navigate. Would recommend to others.
3 August 2026
Reply from GO Outdoors - Torquay
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Amazing customer service
The manager who was on shift earlier today went above and beyond to help me with an issue I was having with a pair of sunglasses I recently purchased. He was very knowledgable, polite and professional. I will always shop here for any outdoor equipment.
17 August 2026
Unprompted review
Reply from GO Outdoors - Torquay
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Great product selection
There were good offers, very friendly staff - Thank you Holly, and an all over good experience
15 August 2026
Unprompted review
Reply from GO Outdoors - Torquay
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Torquay
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
I visited Torquay store today
I visited Torquay store today, upon my arrival I was greeted as usual by a good morning from a smiling member of the team. I found what I was looking for and was so happy when I say the 65% discount. Holly served me and was an absolute delight, very helpful and personable. Well done to all the team the service is consistently excellent.
16 August 2026
Unprompted review
Reply from GO Outdoors - Torquay
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Great service in Go Outdoors from Rick…
Went to Go Outdoors Torquay and Rick was super knowledgeable and helpful helping me to find some shoes for my wide feet.
12 August 2026
Unprompted review
Reply from GO Outdoors - Torquay
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Desperately seeking Sandals
Stocks were low on summer footwear but the very helpful assistant Rick was able to present both trainers and sandals which fitted well and were the colour I wanted
I purchased both at a very reasonable discounted price
I havenow tried them at home and they will do the job very well, being comfortable and well made
I am always impressed with Go outdoors and this experience underlined the value choice and service which they provide
12 August 2026
Unprompted review
Reply from GO Outdoors - Torquay
Hi,
Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.
Best Wishes
Go Outdoors Customer Care Team
Reply from GO Outdoors - Torquay
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
5 stars for Rick
5 stars for Rick! He helped me choose out some fabulous shoes, that not only make it so i’m not slipping over everywhere, but also gave me advice on which ones were the most fashionable. everyone else was also very helpful but rick truly went above and beyond for me :)
11 August 2026
Unprompted review
Reply from GO Outdoors - Torquay
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Thank you to Big Matt
Thank you to Big Matt, he was so very helpful.
This is my first time camping and I needed advice on the right tent and equipment. He went above and beyond to help me find the perfect tent, air bed etc.
Would highly recommend
11 August 2026
Unprompted review
Reply from GO Outdoors - Torquay
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
We had issues ordering online and the…
We had issues ordering online and the Torquay store staff were so helpful.
3 August 2026
Reply from GO Outdoors - Torquay
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Website easy to use
Website easy to use, but did not get any tracking email, so did not know when it turned up at the shop I was picking it up from. When I did pick it up, it came in 3 separate parcels? Will not order again
30 July 2026
Reply from GO Outdoors - Torquay
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Great
Tyler was extremely helpful and knowledgeable when helping me choose my walking boots, fleece and hiking trousers. He gave great advice and made the whole experience really easy. Excellent customer service
9 August 2026
Unprompted review
Reply from GO Outdoors - Torquay
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Really helpful staff throughout the…
Really helpful staff throughout the store. Holly on the checkout also helped us and with the membership. Great service.
8 August 2026
Unprompted review
Reply from GO Outdoors - Torquay
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Just returned from Go Outdoors in…
Just returned from Go Outdoors in Torquay.
Great service received from Holly and all staff whilst in the store.
8 August 2026
Unprompted review
Reply from GO Outdoors - Torquay
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Very impressed
Very helpful and knowledgeable staff, good range of products and plenty in different sizes. Very happy!
7 August 2026
Unprompted review
Reply from GO Outdoors - Torquay
Hi,
Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.
Best Wishes
Go Outdoors Customer Care Team
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