We were served by the assistant 'Karen' as my wife and I were looking for 'approach' type shoes for everyday wear. She was very attentive to us both and was very happy to find different shoes for... See more
Company replied
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Excellent all round. Firstly, free trollies outside the front door. Served by 4 female staff members on my visit. All very polite and friendly and helpful as I needed to send my trolley up in the lift... See more
Company replied
I recently returned an online purchase to the Pallion branch, the staff were very friendly and helpful and had everything sorted within minutes. Really first class customer service, the store is well... See more
Company replied
Bought a pair of Merrell GTX walking shoes online. Brilliant shoes at a very good price. Collected from shop in only 3 days. Great service.
Company replied
Company details
About GO Outdoors - Sunderland
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Pallion Retail Park, SR4 6TY, Sunderland, United Kingdom
- 03443 876770
4.8
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Great staff very helpful thank you…
Great staff very helpful thank you angel
11 July 2026
Unprompted review
Reply from GO Outdoors - Sunderland
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Friendly helpful staff.
Neil was so helpful in a laid back no pressure sort of way. He was very knowledgeable about hiking boots which was great because I didn't have a clue. I picked a pair which were not in stock in my size. Neil brought an alternative pair which I loved.
10 July 2026
Unprompted review
Reply from GO Outdoors - Sunderland
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Sunderland
Hi,
5 star reviews are important to us and reviews like this help us establish that we're going in the right direction.
Thanks for shopping with us.
Kind Regards
Go Outdoors Customer Care Team
Excellent service and advice provided
Excellent service and advice provided from shauna who served us she was very helpful
5 July 2026
Unprompted review
Reply from GO Outdoors - Sunderland
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Nathan a credit to Go outdoors Sunderland
Just been in to Go outdoors Sunderland. I'm a sea angler, not course or carp, yet I am visiting a lake this weekend with my son for some fun. Nathan proper sorted me out. Told me everything I needed to know and what gear I needed to get started. He even took the time to show me how to connect the rig up.
Thanks Nathan and keep up the excellent service!
Lee.
4 July 2026
Unprompted review
Reply from GO Outdoors - Sunderland
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Went in with a dream and came out with…
Went in with a dream and came out with many ideas. Nathan has facilitated a full day of fun with his expertise. Top quality service
4 July 2026
Unprompted review
Reply from GO Outdoors - Sunderland
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Extremely helpful
Extremely helpful! I’m a novice and needed some advice, Nathan was great and friendly.
4 July 2026
Unprompted review
Reply from GO Outdoors - Sunderland
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Wanted a membership and items
Wanted to find out about a membership and also so items. The lady behind the desk ' Sue', was very helpful in filling out the membership and explaining the benefits. Service was spot on.
3 July 2026
Unprompted review
Reply from GO Outdoors - Sunderland
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Nathan was extremely helpful when…
Nathan was extremely helpful when looking for fishing hooks.
Thanks
3 July 2026
Unprompted review
Reply from GO Outdoors - Sunderland
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
easy to order however when i went to…
easy to order however when i went to collect my order from the shop the collection point was upstairs and no lifts i also had my 2 young grand children with me the sales assistant took my details and went upstairs to get my order just fantastic service
25 June 2026
Reply from GO Outdoors - Sunderland
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
As always, excellent service
As always, excellent service in our Sunderland store. Served by a lady called Sue, who was super helpful and had great product knowledge. Left with more than we went in for! Wish all customer service was as good as good as in this store.
1 July 2026
Unprompted review
Reply from GO Outdoors - Sunderland
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Had to exchange a running jacket
Had to exchange a running jacket, Poppy was a pleasure to deal with, no problem returning for a smaller size at all! Thanks Poppy 😃🌟
28 June 2026
Unprompted review
Reply from GO Outdoors - Sunderland
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Sunderland
Hello,
Feedback is always important to us and we very much appreciate you leaving a review and giving us 5 stars.
Thank you for choosing to shop with us.
Kind regards,
Go Outdoors Customer Care Team
very helpful and friendly all around…
very helpful and friendly all around store
26 June 2026
Unprompted review
Reply from GO Outdoors - Sunderland
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
A* service!
Fabulous service especially from manager Micheal and Sue at the checkouts, very knowledgeable and extremely kind, made some bug purchases and couldn't recommend staff and service enough, thank you.
26 June 2026
Unprompted review
Reply from GO Outdoors - Sunderland
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Great store
Great store, lots of equipment to look at and try. Sue was lovely to us all, really helpful and looked after us. All staff are brilliant!
26 June 2026
Unprompted review
Reply from GO Outdoors - Sunderland
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
Staff are so friendly
Staff are so friendly, knowledgeable and a nice environment ro shop in.
A special shout out to Sue for amazing customer service.
26 June 2026
Unprompted review
Reply from GO Outdoors - Sunderland
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement.
Kind regards,
Go Outdoors Customer Care Team
Fantastic place
Went in for some new boots, managed to find them right away and a team member was more than happy to get a couple sizes so I could try them on, even put them aside for me so I could continue shopping without carrying them Around. My go to place for anything outdoors, it’s always clean, well stocked and staff are always happy to help. Shout out to Sue and Angel, thanks for the help ladies!.
10 June 2026
Unprompted review
Reply from GO Outdoors - Sunderland
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement.
Kind regards,
Go Outdoors Customer Care Team
Great staff
Good offer on camping chairs but it was staff that gets the review, Terri was fantastically helpful had my purchase found , advised and saved me money by going membership, 5 stars
12 June 2026
Unprompted review
Reply from GO Outdoors - Sunderland
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
COLLECTING MY FISHING BAITS ON FRIDAYS
I have been using go outdoors in sunderland for a few weeks now going every friday afternoon for my fishing baits for the weekend. All the staff have been briliant however i most highlight young nathan in the fishing department he is an absoulate star and will always try to go the extra mile to help not just me but any customer.
19 June 2026
Unprompted review
Reply from GO Outdoors - Sunderland
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
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