GO Outdoors - Stoke Reviews 

4,724
TrustScore 5 out of 5

4.9

Festival Park, Pavilion Drive, ST1 5SJ Stoke-on-Trent, GB


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Rated 5 out of 5 stars

Excellent store and, at this time of the year, loads of great bargains. Staff were extremely friendly, polite & helpful. I was served by “Rory” who gave me great advice on the items I purchase... See more

Company replied

Rated 5 out of 5 stars

Spoke with James who was exceptional in his manner and went above and beyond with customer service ensuring I was entirely happy. Polite and curteous and could not do enough to help. First class ser... See more

Company replied

Rated 5 out of 5 stars

We went in store to spend a gift voucher we'd had for Christmas and managed to find everything we wanted, in stock and within budget. Tom served us at the till and he was such a nice lad, polite, happ... See more

Company replied

Rated 1 out of 5 stars

Had no confirmation that my order was waiting to be collected and part of the order was missing Staff in the store couldn’t sort it out I had to email customer service and still not had a response. B... See more


Company details

  1. Camping Store
  2. Activewear Store
  3. Bicycle Store
  4. Climbing Club
  5. Horseback Riding Service
  6. Running Store

About GO Outdoors - Stoke

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Written by the company

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Contact info

  • Festival Park, Pavilion Drive, ST1 5SJ, Stoke-on-Trent, United Kingdom

  • 01782 307800

4.9

Excellent

TrustScore 5 out of 5

5K reviews

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4.9

All reviews

(4,724)

35,496 reviews in the last 12 months

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Rated 4 out of 5 stars

Harry did a great job

Harry did a great job, first on the phone, then at the store. Clear, keen, active manner. A pleasure to deal with. Sadly, he and his manager were selling me the wrong product, and I drove for two hours only to find the part didn't fit. In talking to several GO stores trying to put this right, I found a wide variety of abilities, so when you do find a Harry in Stoke, or a Tom in Shrewsbury, appreciate them.

28 July 2026
Unprompted review
GO Outdoors - Stoke logo

Reply from GO Outdoors - Stoke

Hi,
4 star reviews are important to us and reviews like this help us establish that we're going in the right direction.

Thanks for shopping with us.

Kind Regards
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Absolutely BRILLIANT!!

Absolutely BRILLIANT!!

Product knowledge was unprecedented, brilliant service, polite & professional.

Store was spotless, every rack stacked full of AMAZING priced products.

Massive thank you to Harry and Josh. Excellent help and I can’t thank you enough for your help.

27 July 2026
Unprompted review
GO Outdoors - Stoke logo

Reply from GO Outdoors - Stoke

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great customer care

During our visit to GO Outdoors today we were greeted in the equine department by a lovely lady named Carol. Carol was super helpful with my daughter supporting her with sizing and recommendations, we enjoyed chatting with her and were really grateful for her help.

5 August 2026
Unprompted review
GO Outdoors - Stoke logo

Reply from GO Outdoors - Stoke

Thanks so much for the 5 star review.

We're pleased you got the support you needed and for taking the time to review us here.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Rory

Rory did. He was helpful,chatty,informative and new his job inside out. An all out pleasant shopping trip for grandsons d of e

5 August 2026
Unprompted review
GO Outdoors - Stoke logo

Reply from GO Outdoors - Stoke

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Friendly service from Harry and other…

Friendly service from Harry and other staff. Helpful.

4 August 2026
Unprompted review
GO Outdoors - Stoke logo

Reply from GO Outdoors - Stoke

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great customer service

I brought a camping table and air bed, served by Harry who was friendly and polite, great customer service

4 August 2026
Unprompted review
GO Outdoors - Stoke logo

Reply from GO Outdoors - Stoke

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Decent Footwear

Looked everywhere for a decent pair of trainers, finally found them at Go Outdoors. We were served by Harry who was amazing Thank you

3 August 2026
Unprompted review
GO Outdoors - Stoke logo

Reply from GO Outdoors - Stoke

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Theresa in particular was really…

Theresa in particular was really helpful and knowledgeable about the products we needed, and sorted out what we needed from a whole range of options. Other staff were also helpful and polite. Thank you.

4 August 2026
Unprompted review
GO Outdoors - Stoke logo

Reply from GO Outdoors - Stoke

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Served by Jo who was very helpful and…

Served by Jo who was very helpful and knowledgeable

4 August 2026
Unprompted review
GO Outdoors - Stoke logo

Reply from GO Outdoors - Stoke

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great Service - Tent Exchange

I had to return a tent which had an issue with the small porch air beam. Josh B and his manager Jo were extremely understanding and helpful and offered to either swap over the individual air beam or exchange the entire tent whichever I preferred. It was all sorted very quickly and efficiently. Great customer service and despite the small issue with the porch the tent which is a Berghaus 600xl is an excellent tent and very good value for money.

3 August 2026
Unprompted review
GO Outdoors - Stoke logo

Reply from GO Outdoors - Stoke

Thanks for the 5 star review.

We hope your next experience with us is as good as this one.

Thanks again
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Quick and easy service

Quick and easy service. Harry Dawson was friendly and helpful. Always happy with the products so far 😎

3 August 2026
Unprompted review
GO Outdoors - Stoke logo

Reply from GO Outdoors - Stoke

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Very helpful customer service from Harry

Very helpful customer service from Harry

3 August 2026
Unprompted review
GO Outdoors - Stoke logo

Reply from GO Outdoors - Stoke

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Super Helpful Fishing Team

Paul in the fishing department was very helpful and helped my son get setup for his first fishing experience. Very knowledgeable and no question was too much!, even provided a diagram so we did not forget!.

1 August 2026
Unprompted review
GO Outdoors - Stoke logo

Reply from GO Outdoors - Stoke

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Brilliant service

We visited the store to purchase camping essentials, for our first time camping. Some items for bundles had sold out, however Harry was brilliant, reassuring and explained what to do next.

3 August 2026
Unprompted review
GO Outdoors - Stoke logo

Reply from GO Outdoors - Stoke

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Theresa the shop assistant was…

Theresa the shop assistant was excellent a credit to your shop in Stoke on Trent

3 August 2026
Unprompted review
GO Outdoors - Stoke logo

Reply from GO Outdoors - Stoke

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

The young lady helped me out with what…

The young lady helped me out with what I needed and the young man that served me on the counter was very polite and helpful.

27 July 2026
GO Outdoors - Stoke logo

Reply from GO Outdoors - Stoke

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Staff very helpful

All staff were very helpful, particularly Clare the manager and Jaydon on the till. The pricing of my purchases didn’t go through correctly, but both staff members were quick to rectify to ensure I received the correct price.

Love a visit to Go Outdoors Stoke!

26 July 2026
Unprompted review
GO Outdoors - Stoke logo

Reply from GO Outdoors - Stoke

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Rory and sam

Rory and sam helped me with my purchases they were very polite and helpful

1 August 2026
Unprompted review
GO Outdoors - Stoke logo

Reply from GO Outdoors - Stoke

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent staff

Visited the store today, Paul was extremely helpful, very professional and polite. He was a wealth of knowledge with the fishing equipment. Highly recommend speaking to Paul for all your fishing needs

3 August 2026
Unprompted review
GO Outdoors - Stoke logo

Reply from GO Outdoors - Stoke

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Came into store this afternoon to get…

Came into store this afternoon to get some camping stuff and we purchased some items we were served by a lovely lad called Tom who was really nice his colleague called Rory also helped with a discount as we had a display item and the manager kindly gave us a discount so we where really happy love this store always so welcoming and friendly really nice friendly store highly recommend it here x

2 August 2026
Unprompted review
GO Outdoors - Stoke logo

Reply from GO Outdoors - Stoke

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

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