GO Outdoors - Skipton (Express) Reviews 

232
TrustScore 5 out of 5

4.9

Coach Street 1, BD23 1LH Skipton, England, GB


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Rated 5 out of 5 stars

Miranda at skipton branch is amazing went out of way to make sure I feel welcome and be able to be assisted.As I am in a wheelchair and unfortunately, this shop isn't actually a wheelchair accessible... See more

Company replied

Rated 5 out of 5 stars

We needed walking shoes and walking trousers for our 12-year old, so we could hit the Dales and Malham whilst on holiday. Miranda was very attentive, knew her stock and suggested options without spend... See more

Company replied

Rated 4 out of 5 stars

Helpful staff. Good selection of stock. Had just the walking shoe I needed to replace boot I first bought about 18 months ago. As I was buying a replacement for the previous item I was surprised... See more

Company replied

Rated 5 out of 5 stars

A few weeks ago my partner and I visited the Skipton store and were pleased to be looked after by Meranda. She went above and beyond to help us find our purchases and is a credit to the business. So... See more

Company replied


Company details

  1. Camping Store
  2. Activewear Store
  3. Bicycle Store
  4. Climbing Club
  5. Horseback Riding Service
  6. Running Store

About GO Outdoors - Skipton (Express)

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Written by the company

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Contact info

  • Coach Street 1, BD23 1LH, Skipton, England, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

232 reviews

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4.9

All reviews

(232)

35,134 reviews in the last 12 months

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Rated 5 out of 5 stars

Professional, caring, knowledgeable store colleagues.

We popped into the shop in the hope of finding a suitable pair of walking boots for my partner to prevent him completing another walk in his steel toe construction boots (🫣).
We had no idea what would be a good option and requested two different pairs from Alison who also recommended we try on a third pair, which my partner was instantly sold on after trying them on. Alison wasn’t trying to upsell as the boots were cheaper. Her main concern was that my partner had the best option for his requirements. We spent the following day walking for 3.5 hours and the boots were comfortable, didn’t rub or catch on their foot once, they are delighted with them and it’s all down to the care and professionalism of Alison. Thank you.

30 December 2025
Unprompted review
GO Outdoors - Skipton (Express) logo

Reply from GO Outdoors - Skipton (Express)

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Above and Beyond Help at Go Outdoors Skipton

We had an absolutely fantastic experience at Go Outdoors in Skipton, thanks to Caitlin. After a long day of hiking, my partner was having some trouble with his boots, and Caitlin was just amazing. She was incredibly patient, super friendly, and made the whole process fun, even letting us try on what felt like all the hiking boots in the store until we found the perfect fit. Thanks to her, we left the store really happy and comfortable. Highly recommend visiting this store if you’re in Skipton and need outdoor gear! Very friendly and welcoming.

3 January 2026
Unprompted review
GO Outdoors - Skipton (Express) logo

Reply from GO Outdoors - Skipton (Express)

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent service from Miranda

Excellent service from Miranda. She listened to our needs and helped us select the perfect coat.

2 January 2026
Unprompted review
GO Outdoors - Skipton (Express) logo

Reply from GO Outdoors - Skipton (Express)

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Very helpful staff

Very helpful staff, thanks!

2 January 2026
Unprompted review
GO Outdoors - Skipton (Express) logo

Reply from GO Outdoors - Skipton (Express)

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent Customer Service

We called in to look at some new walking boots for my partner. A lady approached us and asked us if we were being looked after. We asked to see a few different pairs in the particular size and the lady, Miranda, went to get them. After trying on at least 4 pairs and needing other sizes to try, we settled on what we wanted. Pretty much a perfect transaction. The guy at the till was polite, upbeat and professional too so overall a great experience. Well done to Miranda and the helpful staff at Go Outdoors Skipton!

31 December 2025
Unprompted review
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Reply from GO Outdoors - Skipton (Express)

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Very helpful and great service for our…

Very helpful and great service for our new walking shoes purchase. Thanks Miranda 👍

31 December 2025
Unprompted review
GO Outdoors - Skipton (Express) logo

Reply from GO Outdoors - Skipton (Express)

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Miranda was excellent!

Miranda was extremely helpful when I was buying some new walking boots and socks. She's clearly very knowledgeable and strikes an excellent tone with customers.

17 December 2025
Unprompted review
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Reply from GO Outdoors - Skipton (Express)

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Miranda was brilliant in recommending…

Miranda was brilliant in recommending what to buy for our son who’s off travelling. Her knowledge of the products was outstanding - and she was just generally wonderful- really couldn’t have been more helpful.

5 December 2025
Unprompted review
GO Outdoors - Skipton (Express) logo

Reply from GO Outdoors - Skipton (Express)

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent friendly service

Excellent friendly service. Quality products

4 December 2025
Unprompted review
GO Outdoors - Skipton (Express) logo

Reply from GO Outdoors - Skipton (Express)

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Helpful and well informed

Miranda was very helpful when I was selecting a head torch today. She answered my questions which enabled me to choose.

3 December 2025
Unprompted review
GO Outdoors - Skipton (Express) logo

Reply from GO Outdoors - Skipton (Express)

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent service

Excellent service, good advice and knowledgeable,friendly staff. Thank you Miranda and colleagues
Mary

19 November 2025
Unprompted review
GO Outdoors - Skipton (Express) logo

Reply from GO Outdoors - Skipton (Express)

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Very helpful

I was served by Miranda who was very helpful and knowledgeable. Came away with a new pair of hiking boots, new waterproof and some walking shoes, really happy with all of them. She took lots of time to make sure I had the right fit.

19 November 2025
Unprompted review
GO Outdoors - Skipton (Express) logo

Reply from GO Outdoors - Skipton (Express)

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

5 star customer service

Called in to purchase outdoor shoes. Good selection and I tried a lot on before purchasing some.
What was outstanding was the customer service.
Being greeted warmly by Jamie, then having the time without pressure to try on all the shoes. I felt listened to (about what my needs were) and received good advice and suggestions from Miranda.
I was also shown some socks (salomon slim with bottom padding) that I purchased)-these are the comfiest socks I own now!

14 November 2025
Unprompted review
GO Outdoors - Skipton (Express) logo

Reply from GO Outdoors - Skipton (Express)

Hi,

Your feedback is greatly appreciated, especially as it's 5 star feedback.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

I visited Go out doors Skipton looking…

I visited Go out doors Skipton looking for a waterproof jacket. Unfortunately there was nothing in the colours I was looking for, but the assistant, Miranda was very helpful and tried her best to help me.

I would recommend this store.

12 November 2025
Unprompted review
GO Outdoors - Skipton (Express) logo

Reply from GO Outdoors - Skipton (Express)

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Extremely helpful snd pleasant staff…

Extremely helpful snd pleasant staff who first retrieved my membership number and then helped with choice of coats, many thanks 👍👍

12 November 2025
Unprompted review
GO Outdoors - Skipton (Express) logo

Reply from GO Outdoors - Skipton (Express)

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great service on Sunday 9 November

Great service on Sunday 9 November
In Skipton store the customer service
was very good the two members of staff were friendly and helpful.

9 November 2025
Unprompted review
GO Outdoors - Skipton (Express) logo

Reply from GO Outdoors - Skipton (Express)

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Quick

Quick, efficient polite service.

7 November 2025
Unprompted review
GO Outdoors - Skipton (Express) logo

Reply from GO Outdoors - Skipton (Express)

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

My wife and I were in Go Outdoors…

My wife and I were in Go Outdoors Skipton this morning looking for waterproof trousers for me and boots for my wife. We were helped by Miranda who was able to point us in the right direction and give us appropriate advice. We always enjoy being looked after by friendly staff and were very happy with our purchases.

7 November 2025
Unprompted review
GO Outdoors - Skipton (Express) logo

Reply from GO Outdoors - Skipton (Express)

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Visited the skipton store to buy a new…

Visited the skipton store to buy a new down jacket. Alison who assisted me, was really helpful and well informed, she guided me in the right direct. Would highly recommend a visit if you are after good outdoor gear and staff who know their stuff.

4 November 2025
Unprompted review
GO Outdoors - Skipton (Express) logo

Reply from GO Outdoors - Skipton (Express)

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Big thank you to Miranda

Big thank you to Miranda. Although I didn’t purchase anything she took the time and trouble to answer all my questions and I wouldn’t hesitate in recommending her and the outlet

5 November 2025
Unprompted review
GO Outdoors - Skipton (Express) logo

Reply from GO Outdoors - Skipton (Express)

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Go Outdoors Customer Care Team

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