Went into the store at Poole looking for walking shoes - i hate this type of shopping and i find it pretty overwhelming. Peter turned up and he made my experience all the more easier and pleasant. He... See more
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A seamless experience at Poole store with Andy A & Kim yesterday 22/10/26. Exemplary service and a deal was done. If only everyone was as pleasant. Well done.
Company replied
Go Outdoors Poole - Walking Boots section , important to select the correct size and fit - big investment . "Peter" was outstanding with knowledge, advice and help in selecting the best type and t... See more
Company replied
Hi looking for wet weather jacket and trousers andy A woz there to help me sorting out my size telling me all about the clothing and choosing the best best one for me great help thanks andy"👍
Company replied
Company details
About GO Outdoors - Poole
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Pitwines Retail Park, Pitwines Road, BH15 1XU, Poole, United Kingdom
- 01202 013610
4.8
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Easy shopping experience helped by Andy…
Easy shopping experience helped by Andy A. Who was extremely helpful, efficient and cheerful. Till staff also friendly and patient.
24 October 2026
Unprompted review
Reply from GO Outdoors - Poole
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
People had time for me
People had time for me . Rebecca on the till was very good and Peter in shoes was very helpful . Thankyou
23 October 2026
Unprompted review
Reply from GO Outdoors - Poole
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
A seamless experience at Poole store…
A seamless experience at Poole store with Andy A & Kim yesterday 22/10/26. Exemplary service and a deal was done. If only everyone was as pleasant.
Well done.
22 October 2026
Unprompted review
Reply from GO Outdoors - Poole
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Friendly & helpful service
Friendly & helpful service from Wiktor, and his colleague Kieran. Store had exactly what we had wanted too.
22 October 2026
Unprompted review
Reply from GO Outdoors - Poole
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
I was served by fran before my trip up…
I was served by fran before my trip up mount toubkal. She was full of knowledge and helped prepare me with the equipment needed, and recommendations.
28 September 2026
Unprompted review
Reply from GO Outdoors - Poole
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Quinn and Kieran were very helpful and…
Quinn and Kieran were very helpful and knowledgable. Appreciated their expertise and advice regarding appropriate rucksack for my trip.
20 October 2026
Unprompted review
Reply from GO Outdoors - Poole
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Buying walking shoes
My wife and I popped in for some walking shoes. There was a very wide range on display. We were served by Harry who brought us out numerous pairs to try on. He was very patient and informative. We each left with a new pair of shoes and are delighted with them.
17 October 2026
Unprompted review
Reply from GO Outdoors - Poole
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Peter was so helpful
Went into the store at Poole looking for walking shoes - i hate this type of shopping and i find it pretty overwhelming.
Peter turned up and he made my experience all the more easier and pleasant. He was so helpful, had great suggestions, was knowledgeable about the products and i finally found ones that were comfortable. Thanks for the help Peter!!
16 October 2026
Unprompted review
Reply from GO Outdoors - Poole
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Hi looking for wet weather jacket and…
Hi looking for wet weather jacket and trousers andy A woz there to help me sorting out my size telling me all about the clothing and choosing the best best one for me great help thanks andy"👍
20 October 2026
Unprompted review
Reply from GO Outdoors - Poole
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Received great helpful and proffesional…
Received great helpful and proffesional service from Andy A
Thank you very much
8 October 2026
Unprompted review
Reply from GO Outdoors - Poole
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Thank you
Thank you , great service .
Staff very helpful in such a large store .
And thanks to Rebecca
19 October 2026
Unprompted review
Reply from GO Outdoors - Poole
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Great shopping experience with extremely helpful staff
My husband was looking for a new pair of walking boots. Peter came and asked if he could help and he fetched a few pairs to try. He was extremely knowledgeable about all the different brands and their features. He unpacked each pair and loosened the laces so it was easy to try the boots on. One of the most helpful and attentive staff members I’ve come across in a long time. Great service.
19 October 2026
Unprompted review
Reply from GO Outdoors - Poole
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Friendly Helpful & Good Value
Everyone was very helpful demonstrating and explaining the products we bought. Rebecca introduced us to the club members card, which provided a considerable saving on our purchases. Thank, will visit again.
19 October 2026
Unprompted review
Reply from GO Outdoors - Poole
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
Harry the Shoe Legend!
Harry served myself and my partner when we were looking for shoes, he was extremely busy but he made time for us and found us some great shoes.
17 October 2026
Unprompted review
Reply from GO Outdoors - Poole
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Good customer service
Cheers harry, very helpful with shoes but didn’t have my sizes unfortunately
17 October 2026
Unprompted review
Reply from GO Outdoors - Poole
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Harry was very helpful today
Harry was very helpful today, even though the shop didn't keep stock in my size, he was very adamant to find an unbias solution and suggested to try ordering online. Very friendly staff.
17 October 2026
Unprompted review
Reply from GO Outdoors - Poole
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Went in for some equipment for my…
Went in for some equipment for my snowdon trip and I was seen by a gentleman named Andy A who really helpful, made it very easy
16 October 2026
Unprompted review
Reply from GO Outdoors - Poole
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Getting the best solution
Go Outdoors Poole - Walking Boots section , important to select the correct size and fit - big investment .
"Peter" was outstanding with knowledge, advice and help in selecting the best type and the correct sizing .
Resulting in a great pair of Berghaus walking boots that fit like a glove and are ideal for my requirements
30 September 2026
Unprompted review
Reply from GO Outdoors - Poole
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
Great service from Andy A
Great service from Andy A. Bought Arab waterproof jacket and waterproof over trousers.
10 October 2026
Unprompted review
Reply from GO Outdoors - Poole
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Great service
I was served by Andy A this morning. Very helpful and knowledgeable
Thank you
10 October 2026
Unprompted review
Reply from GO Outdoors - Poole
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
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