We were left alone until we needed help; many places jump on you the second you arrive so it was refreshing to be left to browse in peace. When we did need help, we were looked after by the excellent... See more
Company replied
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See what reviewers are saying
I came to buy some much needed walking boots after my last pair came to the end of their life. I was assisted by Claire who was so helpful, really knowledgeable about the products and helped me narrow... See more
Company replied
I had purchased a couple of gas stoves on-line via the click and collect function. It was a bit of a rushed purchase just prior to my starting work. The following morning when I went to collect the... See more
Company replied
In store experience (Lincoln branch - outer circle) was dreadful. The female person on check out seemed totally disinterested in serving us. More interested in her colleagues (all gathered together ch... See more
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Company details
About GO Outdoors - Lincoln
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Former Dunelm Mills, Outercircle Road, LN2 4LA, Lincoln, United Kingdom
- 01522 214001
4.8
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
I was in the Lincoln branch to buy some…
I was in the Lincoln branch to buy some hiking boots. I was helped by Donna. She was very professional, helpful, good humoured and very knowledgeable about the products. I was able to find the perfect boots and hiking poles for what I needed. Thank you for your help Donna. Great job!
7 June 2026
Unprompted review
Reply from GO Outdoors - Lincoln
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Although only a single transaction Beau…
Although only a single transaction Beau asked if I had a discount card and then enquired if I had a Blue Light card. Great service and goid to get a little bit if money of.
6 June 2026
Unprompted review
Reply from GO Outdoors - Lincoln
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
A very helpful sales assistant
Donna is a very pleasant person and was very helpful in choosing the correct walking boots. She is a credit to the company.
5 June 2026
Unprompted review
Reply from GO Outdoors - Lincoln
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
It's been a while since we went camping…
It's been a while since we went camping and so needed to buy everything again. We needed some advice and found Dave. He was absolutely brilliant. He spent loads of time with us, explaining everything and whenever we asked where we could find something, he took us to it and made recommendations and also suggested things we hadn't thought of. Really friendly and helpful.
5 June 2026
Unprompted review
Reply from GO Outdoors - Lincoln
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Great customer service at the till very…
Great customer service at the till very friendly & helpful. Marked down as I couldn’t find a basket for my purchases & very few staff in store to ask.
28 May 2026
Unprompted review
Reply from GO Outdoors - Lincoln
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
New shoes and good experience
Met Samantha who helped me find a new pair of walking shoes for a very unruly three year old. Massively appreciate all your help and patience, thank you.
2 June 2026
Unprompted review
Reply from GO Outdoors - Lincoln
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Great value
Good value items and easy access to online items via website with delivery to store option. In store staff helpful
15 May 2026
Reply from GO Outdoors - Lincoln
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Lincoln
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Tried to buy a Leisure battery plus other items
Till assistant helpful within parameters of useless and excellent service. He tried but Company system mitigated against customers wanting COLLECT ITEM.
I wanted a leisure battery which is in catalogue but COLLECT ONLY.
NO PROBLEM WITH COLLECT but go outdoors system dies NOT ALLOW CUSTOMERS TO KNOW WHERE ITEM IS STOCKED. Irresponsible to drive miles for items which are mostly sold LOCALLY, so come on GO, get this simple thing sorted
29 May 2026
Unprompted review
Reply from GO Outdoors - Lincoln
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Good variety nice discount with members…
Good variety nice discount with members card and a easy to use website
22 May 2026
Reply from GO Outdoors - Lincoln
Hi,
Thanks for taking the time to leave us a 4 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
DONNA at the lincoln store
Visited the Lincoln store today and what a pleasure it was. I arrived feeling quite stressed and overwhelmed but met Donna in the shoe department, she as extremely helpful and friendly and actually made my visit. Thank you Donna.
All staff were friendly, store was well stocked and being dog friendly was a bonus. Will definitely return .
3 May 2026
Unprompted review
Reply from GO Outdoors - Lincoln
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Merrell Moab 3 GTX
Donna was very helpful while I tried on several pairs of walking boots until I found the right pair for me - Merrell Moab 3 GTX. Good price with members discount as well.
19 May 2026
Unprompted review
Reply from GO Outdoors - Lincoln
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Visited Go outdoors on our way home
Visited Go outdoors on our way home, it was an unplanned visit but well worth it!!
Thanks to Owen who helped us buy a cadac 50 barbecue, he was very helpful and checked if we could get a discount, which we did!! We saved over £100 so thank you Owen again, we will definitely visit again
24 May 2026
Unprompted review
Reply from GO Outdoors - Lincoln
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Lincoln
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Lincoln
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
The staff were a great help
17 May 2026
Reply from GO Outdoors - Lincoln
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Lincoln
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Shoes
Lovely employee called lewis who was very helpful and great at tying shoelaces. Shoes also very comfortable.
23 May 2026
Unprompted review
Reply from GO Outdoors - Lincoln
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
I have recently started going to this…
I have recently started going to this store to post my Evri parcels and I must how nice and friendly the staff are, they are always willing to have a chat about anything,
Since going in I have bought a few items and always now if I need anything the store pops into mind first,
I was served today by Owen who was most helpful doing my parcels and helping me with suncream, keep it up as its a refreshing change from being served by people who don't really want to be there 😀
23 May 2026
Unprompted review
Reply from GO Outdoors - Lincoln
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Fantastic as always
Fantastic as always. Found exactly what I was after without any issues.
15 May 2026
Reply from GO Outdoors - Lincoln
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
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