GO Outdoors - Kidderminster Reviews 

4,450
TrustScore 5 out of 5

4.9

1 Frederick Road, DY11 7RA Kidderminster, GB


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Rated 5 out of 5 stars

Very helpful staff with a good knowledge of the Scarpa footwear. I have bought the Scarpa Crux 2 GTX Walking shoes, mainly for day to day general use plus Scarpa Cyrus 2 Mid GTX hiking boots. These re... See more

Company replied

Rated 5 out of 5 stars

Today we went to purchase horse riding hats for our two daughters. We were served by Tracy who was professional, patient and friendly. She helped us find the best fits for them both and tried many dif... See more

Company replied

Rated 5 out of 5 stars

I went looking for some quality walking boots they had a great selection that varied in price. I was assisted by angie she was great very helpful and informative she helped me pick the perfect boots... See more

Company replied

Rated 3 out of 5 stars

Bit of a palava last visit. Wouldnt give me my 10% off code as product already discounted yet I could use it online? Tried to use a one4all card which apparently cant use in store but can online? Very... See more

Company replied


Company details

  1. Camping Store
  2. Activewear Store
  3. Bicycle Store
  4. Climbing Club
  5. Horseback Riding Service
  6. Running Store

About GO Outdoors - Kidderminster

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Written by the company

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Contact info

  • 1 Frederick Road, DY11 7RA, Kidderminster, United Kingdom

  • 01562 549497

4.9

Excellent

TrustScore 5 out of 5

4K reviews

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4.9

All reviews

(4,450)

35,464 reviews in the last 12 months

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Rated 5 out of 5 stars

Very helpful staff with a good…

Very helpful staff with a good knowledge of the Scarpa footwear. I have bought the Scarpa Crux 2 GTX Walking shoes, mainly for day to day general use plus Scarpa Cyrus 2 Mid GTX hiking boots. These replaced my Berghaus boots which did give very long service but after 15 years the soles started to disintegrate.

22 August 2026
Unprompted review
GO Outdoors - Kidderminster logo

Reply from GO Outdoors - Kidderminster

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Angie in the Kidderminster store

I went looking for some quality walking boots they had a great selection that varied in price.
I was assisted by angie she was great very helpful and informative she helped me pick the perfect boots for me.
The Kidderminster store has lots of selection , overall a great store.

22 August 2026
Unprompted review
GO Outdoors - Kidderminster logo

Reply from GO Outdoors - Kidderminster

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

horse riding hat fitting

Today we went to purchase horse riding hats for our two daughters. We were served by Tracy who was professional, patient and friendly. She helped us find the best fits for them both and tried many different options on for them. Nothing was too much rouble and she was happy to giggle along with them too. Would highly recommend seeing Tracy for fittings to anyone!

22 August 2026
Unprompted review
GO Outdoors - Kidderminster logo

Reply from GO Outdoors - Kidderminster

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Went to buy some walking boots

Went to buy some walking boots, Angie was more than helpful. Very good service. Colin

21 August 2026
Unprompted review
GO Outdoors - Kidderminster logo

Reply from GO Outdoors - Kidderminster

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

What a ray of light Tracy was on the…

What a ray of light Tracy was on the naylors section! She helped us with everything we needed and also made my daughter spend all my money so now I can only eat rice and drink water for the next 4 weeks.
Great shop also on the go outdoors side, got everything you need and more, plus a discount card gets you quite a lot off the retail price,
Ps Tracy would like a pay rise or bonus if possible. Hahaha
😊

21 August 2026
Unprompted review
GO Outdoors - Kidderminster logo

Reply from GO Outdoors - Kidderminster

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Andrea was very helpful made purchasing…

Andrea was very helpful made purchasing my 6 year old sons new walking boots so much easier.

19 August 2026
Unprompted review
GO Outdoors - Kidderminster logo

Reply from GO Outdoors - Kidderminster

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Was helped to choose boots by Amy

Was helped to choose boots by Amy. She was very helpful for pur specific needs great advice even showed us an alternative way to lace up the boots which made a big difference. Thank you

19 August 2026
Unprompted review
GO Outdoors - Kidderminster logo

Reply from GO Outdoors - Kidderminster

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Customer Service

Great knowledge of the product range and great aftersales service.

12 August 2026
GO Outdoors - Kidderminster logo

Reply from GO Outdoors - Kidderminster

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Very helpful and knowledgeable man at…

Very helpful and knowledgeable man at the till called Dave Robert's.
He was happy to give advice on fishing to my son.
This is now his favourite shop for fishing tackle.

20 August 2026
Unprompted review
GO Outdoors - Kidderminster logo

Reply from GO Outdoors - Kidderminster

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Helpful staff and advice

Helpful staff, knowledgeable and sought advice when not sure.
Willow helped me find sizes in a walking shoe. Extremely pleasant and helpful and great communication skills.

19 August 2026
Unprompted review
GO Outdoors - Kidderminster logo

Reply from GO Outdoors - Kidderminster

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

The friendly staff

The friendly staff who were very helpful and knowledgeable especially Andrea who helped us with choosing walking boots and raincoats for our grandchildren

18 August 2026
Unprompted review
GO Outdoors - Kidderminster logo

Reply from GO Outdoors - Kidderminster

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent service once again from…

Excellent service once again from philipa who helped us find a second tent for wild camping, really goes above and beyond to ensure we’re matched with the correct items a massive thank you from both of us

18 August 2026
Unprompted review
GO Outdoors - Kidderminster logo

Reply from GO Outdoors - Kidderminster

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Top service

Top service from Amy. Friendly and efficient. The team helped us sort out the right boots for the kids too.

2 August 2026
Unprompted review
GO Outdoors - Kidderminster logo

Reply from GO Outdoors - Kidderminster

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Jan on tills

Jan who served us on the tills, was very helpful with our purchases and let us know the deals to complete our sale. She was very friendly and made the experience much easier :) thank you again x
We love jan!!

17 August 2026
Unprompted review
GO Outdoors - Kidderminster logo

Reply from GO Outdoors - Kidderminster

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

Rated 4 out of 5 stars

Excellent customer service Dave R…

Excellent customer service Dave R Fishing was absolutely outstanding a real credit to the company

16 August 2026
Unprompted review
GO Outdoors - Kidderminster logo

Reply from GO Outdoors - Kidderminster

Hi,

Thanks for taking the time to leave us a 4 star review. We appreciate it.

If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Staff realy great very helpfull no…

Staff realy great very helpfull no problem at all realy tried to do the best they could for you not just with me but every one who was in store

2 August 2026
GO Outdoors - Kidderminster logo

Reply from GO Outdoors - Kidderminster

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Dave R Fishing was absolutely…

Dave R Fishing was absolutely fantastic! He was so helpful and made sure we had everything we needed. He really went the extra mile to help the boys, giving them great tips and advice on fishing and making sure they had a brilliant experience. Dave was friendly, patient and genuinely went above and beyond.

14 August 2026
Unprompted review
GO Outdoors - Kidderminster logo

Reply from GO Outdoors - Kidderminster

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Walking Shoes …

Needed a couple of pairs of walking shoes, Angie was very knowledgeable and helpful. Came out with exactly what we wanted, perfect 😁

15 August 2026
Unprompted review
GO Outdoors - Kidderminster logo

Reply from GO Outdoors - Kidderminster

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Visited this go outdoors today and had…

Visited this go outdoors today and had a very good experience with excellent customer service. When we came the other day we purchased an item and ended getting home and the item wasn’t in the box. On returning, Jan on the tills was very helpful and managed to sort the issue very quickly and was very apologetic. Great customer service and will be returning

15 August 2026
Unprompted review
GO Outdoors - Kidderminster logo

Reply from GO Outdoors - Kidderminster

Thanks for the 5 star review.

We hope your next experience with us is as good as this one.

Thanks again
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great service

Great service

I bought a tent today and I was really impressed with the service. Dave R (Fishing section) was extremely friendly, helpful and knowledgeable. He took the time to answer all my questions and made the whole experience really easy and enjoyable.
Excellent customer service,thank you for your help! Highly recommended.

14 August 2026
Unprompted review
GO Outdoors - Kidderminster logo

Reply from GO Outdoors - Kidderminster

Hi,

Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.

Best Wishes
Go Outdoors Customer Care Team

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