I've been to the shop a few times whilst deciding on which items I wanted to purchase. The staff have always been a very helpful & answered anything I wasn't sure on. Special mention to Ness who helpe... See more
Company replied
Location
Switch locationTower House Shopping Centre, IM1 2HE Douglas, Douglas, IM
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See what reviewers are saying
Engaging member of staff - Ness Same Peter Storm trainers available after many many years with original pair - happy bunny
Company replied
The saving on my coat purchase paid for the card, but the sales assistant took a few minutes to locate my details, as I bought the card online and we're on the aIsle of man. This was before my physica... See more
Company replied
Initially we were not given any assistance and waited whilst a female assistant was helping another customer. After 10 minutes or so my husband sought another assistant who located the other walking s... See more
Company replied
Company details
About GO Outdoors - Isle of Man (Express)
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Tower House Shopping Centre, IM1 2HE, Douglas, Douglas, Isle of Man
4.8
Excellent
145 reviews
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I've been to the shop a few times…
I've been to the shop a few times whilst deciding on which items I wanted to purchase. The staff have always been a very helpful & answered anything I wasn't sure on. Special mention to Ness who helped me out today with my purchases. Thanks for your help
16 October 2026
Unprompted review
Reply from GO Outdoors - Isle of Man (Express)
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Engaging member of staff
Engaging member of staff - Ness
Same Peter Storm trainers available after many many years with original pair - happy bunny
9 October 2026
Unprompted review
Reply from GO Outdoors - Isle of Man (Express)
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
The saving on my coat purchase paid for…
The saving on my coat purchase paid for the card, but the sales assistant took a few minutes to locate my details, as I bought the card online and we're on the aIsle of man. This was before my physical card arrived in the post
19 September 2026
Reply from GO Outdoors - Isle of Man (Express)
Hi,
Thanks for taking the time to leave us a 4 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Brilliant Customer Service
I visited the store today and was served by Ness. She was extremely helpful, a pleasure to have serve me.
25 September 2026
Unprompted review
Reply from GO Outdoors - Isle of Man (Express)
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Jessica was very helpful
Jessica was very helpful, giving some advice to my daughter and pointing out the DoE sign up discount.
12 September 2026
Unprompted review
Reply from GO Outdoors - Isle of Man (Express)
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Great friendly staff
Great friendly staff. Very helpful a pleasure to go Into the store
19 August 2026
Unprompted review
Reply from GO Outdoors - Isle of Man (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Shane was very courteous and friendly
Shane was very courteous and friendly. He provided excellent service despite being very busy with other customers as well, at the same time ! I felt that nothing was a problem
16 August 2026
Unprompted review
Reply from GO Outdoors - Isle of Man (Express)
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Very helpful staff
I cannot praise the young woman Hanna who helped me today her knowledge about my purchase was brilliant as I brought it back because I thought it was faulty she explained to me where I had gone wrong without being condescending at all. She showed me what to do in the future and how to make my life easier when putting up and taking down my tent even down to how I fold it when wanting to pack it away again a big golden 5 stars to this young woman thank you again Hanna you were amazing. I will definitely be back for future purchases
11 July 2026
Unprompted review
Reply from GO Outdoors - Isle of Man (Express)
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Great customer service
Spoke to Ness on the phone about reserving 2 tents. No problem at all. Went in to pay and Ness and Luke were most helpful. Luke helped me to the car with the tents as they were big ones. Appreciate the customer service.
23 June 2026
Unprompted review
Reply from GO Outdoors - Isle of Man (Express)
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Very good
In advance of an outdoor adventure, I took my daughter in to get some essentials. Jess could not have been more helpful. A great shop.
13 June 2026
Unprompted review
Reply from GO Outdoors - Isle of Man (Express)
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Shane was very helpful and informative
Shane was very helpful and was able to find us exactly what was needed! He provided excellent customer service and the lady on the desk was also lovely. - Douglas Rugby Club
26 May 2026
Unprompted review
Reply from GO Outdoors - Isle of Man (Express)
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Don't usually shop in Go Outdoors
Don't usually shop in Go Outdoors, but the friendly and helpful team (Ness & Hanna) at the Tower House branch were great. Top up selling too!
1 May 2026
Unprompted review
Reply from GO Outdoors - Isle of Man (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
A successful and pleasant experience
We bought 2 pairs of walking shoes.
Hanna cheerfully provided us with help, advice and impressed with her knowledge of the products.
2 May 2026
Unprompted review
Reply from GO Outdoors - Isle of Man (Express)
Hi,
Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.
Best Wishes
Go Outdoors Customer Care Team
Shane & Ness couldn’t have been more…
Shane & Ness couldn’t have been more helpful with my return, very easy process and positive attitudes made the whole thing a breeze
29 April 2026
Unprompted review
Reply from GO Outdoors - Isle of Man (Express)
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Super helpful staff when I went in…
Super helpful staff when I went in today after a bad experience online and order being cancelled. Couldn’t ask anymore when I went into store. I was well looked after by Shane and will go into the store in future.
28 April 2026
Unprompted review
Reply from GO Outdoors - Isle of Man (Express)
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Isle of Man Store - Shane was fantastic when we visited the…
Shane was fantastic when we visited the shop a few weeks ago, very helpful, excellent knowledge of products, fabulous customer service - he is a credit to the company.
Products are good quality and very affordable and comfortable…. Thank you
28 March 2026
Unprompted review
Reply from GO Outdoors - Isle of Man (Express)
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Fabulous shopping experience
Horrible weather, me and my mum went in to get kitted out and were served by Hanna and Jess who were amazing, so friendly and helpful and brilliant with our two dogs!!!! Would recommend and will definitely be shopping there again!!!!! Thank you ladies!!!
14 April 2026
Unprompted review
Reply from GO Outdoors - Isle of Man (Express)
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Huge thanks to Shane in the Douglas IOM…
Huge thanks to Shane in the Douglas IOM shop. He could not have been more friendly or helpful.
11 April 2026
Unprompted review
Reply from GO Outdoors - Isle of Man (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Very helpful and patient…
Brendan was very helpful and patient while I tried lightweight hiking boots 🥾
Glad I was successful
28 March 2026
Unprompted review
Reply from GO Outdoors - Isle of Man (Express)
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Visit to store Douglas Store
Staff, although busy with a large delivery and stock check they still made our visit to store a pleasant one.
8 April 2026
Unprompted review
Reply from GO Outdoors - Isle of Man (Express)
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
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