GO Outdoors - Ipswich Reviews 

2,206
TrustScore 5 out of 5

4.8

Anglian Retail Park, IP1 5QP Ipswich, GB


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Rated 5 out of 5 stars

My Husband went to find a member of staff to talk to us about the tents and other items we wanted for our first camping experience, he was a very helpful even got us a trolley to load our equipment on... See more

Company replied

Rated 3 out of 5 stars

Always great service. They’re keeping the store much cleaner and organised than before. Just check your receipts as I got charged for 3 items when I only took 2. An honest mistake I’m sure but now I’m... See more

Company replied

Rated 4 out of 5 stars

The guy who served me on the till was great, very friendly and helpful. I forgot my blue light card until I had paid but he happily refunded the additional discount for me. Unfortunately the other sta... See more

Company replied

Rated 5 out of 5 stars

Matt was excellent and informative as we checked out, he made sure we knew all the tips and tricks to camping and that we were happy with all our purchases. he throughly explained any returns if we ne... See more

Company replied


Company details

  1. Camping Store
  2. Activewear Store
  3. Bicycle Store
  4. Climbing Club
  5. Horseback Riding Service
  6. Running Store

About GO Outdoors - Ipswich

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Written by the company

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Contact info

  • Anglian Retail Park, IP1 5QP, Ipswich, United Kingdom

  • 01473 794506

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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4.8

All reviews

(2,206)

32,716 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Genuine help and care from Belle

We were helped today for nearly an hour by Belle - she was amazing, I have small but wide feel and she brought me countless pairs of boots to try on and was brimming with great advice. I was struck by how important it was to help me select the right pair of boots as opposed to just selling me a pair. Thank you Belle - can’t recommend your service highly enough. Yin.

1 August 2026
Unprompted review
GO Outdoors - Ipswich logo

Reply from GO Outdoors - Ipswich

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent customer services from Matt

Excellent customer services from Matt. Always a delight and super helpful at the checkouts!

31 July 2026
Unprompted review
GO Outdoors - Ipswich logo

Reply from GO Outdoors - Ipswich

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Best Outdoor and camping shop I know

I've been shopping with Go Outdoors for 4 years now, and have never been disappointed with any purchase, I renew my membership yearly to take advantage of the fantastic deals they have on offer regularly for members.

23 July 2026
GO Outdoors - Ipswich logo

Reply from GO Outdoors - Ipswich

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Rated 4 out of 5 stars

Ipswich Go Outdoors Experience

Denise was most helpful and professional.

28 July 2026
Unprompted review
GO Outdoors - Ipswich logo

Reply from GO Outdoors - Ipswich

Thanks for the great review.

Hopefully this 4 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

10/10

Matt was excellent and informative as we checked out, he made sure we knew all the tips and tricks to camping and that we were happy with all our purchases. he throughly explained any returns if we needed and was amazing. 10/10 recommendation

28 July 2026
Unprompted review
GO Outdoors - Ipswich logo

Reply from GO Outdoors - Ipswich

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great customer service

We went to the Ipswich store today to buy a tent. We’re not seasoned campers and asked for some help. We were really lucky to be helped by Emma who was very helpful, knowledgeable and friendly. After choosing our tent we were directed to the till and we were served by the also very friendly and cheerful Laura. Great customer service like this is not always easy to find, thank you!

27 July 2026
Unprompted review
GO Outdoors - Ipswich logo

Reply from GO Outdoors - Ipswich

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

My Husband went to find a member of…

My Husband went to find a member of staff to talk to us about the tents and other items we wanted for our first camping experience, he was a very helpful even got us a trolley to load our equipment on to. then he took our trolley to the tills.We also had a helpful cashier on the till and another memeber of staff taking our trolley to our car and loading our car with the items we bought.The staff names were Dan, Laura and MAx

27 July 2026
Unprompted review
GO Outdoors - Ipswich logo

Reply from GO Outdoors - Ipswich

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great service

Great service with my click and collect order - really helpful and nothing was too much trouble. And they were really helpful with items that were out of stock on my order and ensuring I got what I needed so thanks Matt, Katie and Laura. I really appreciate it.

27 July 2026
Unprompted review
GO Outdoors - Ipswich logo

Reply from GO Outdoors - Ipswich

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

We had a good customer experience

We had a good customer experience. The customer service from the staff was great.
Matt on the till was super helpful.

22 July 2026
Unprompted review
GO Outdoors - Ipswich logo

Reply from GO Outdoors - Ipswich

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

At last an online order without no cancellations!

At last Go Outdoors were able to complete an online order without any cancellations.
Things are looking up.
Even Matt on the checkout commented on it.
Great service in store once again with a personal touch. Can’t fault the local staff who are always so helpful and friendly…Thank you

15 July 2026
GO Outdoors - Ipswich logo

Reply from GO Outdoors - Ipswich

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

wonderful experience with Matt

Matt was so amazing. He was extremely friendly, funny, and insanely helpful, going above and beyond in helping us get our go outdoors membership set up again for our new address, and providing us with a new big go outdoors card as we had lost ours a while back. A true asset to the team

21 July 2026
Unprompted review
GO Outdoors - Ipswich logo

Reply from GO Outdoors - Ipswich

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Good range of the things we needed and…

Good range of the things we needed and good range of prices. Celeste was very helpful getting us the different boots we wanted to try on and making sure we were happy with the fit before buying.

22 July 2026
Unprompted review
GO Outdoors - Ipswich logo

Reply from GO Outdoors - Ipswich

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Lovely store

Lovely store, well stocked and organised. Matt was very helpful at the till.

21 July 2026
Unprompted review
GO Outdoors - Ipswich logo

Reply from GO Outdoors - Ipswich

We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.

Thanks for shopping with us and we hope to see you again soon.

Kind Regards
Go Outdoors Customer Care Team

Rated 3 out of 5 stars

Check your receipts

Always great service. They’re keeping the store much cleaner and organised than before. Just check your receipts as I got charged for 3 items when I only took 2. An honest mistake I’m sure but now I’m £14 out of pocket.

19 July 2026
Unprompted review
GO Outdoors - Ipswich logo

Reply from GO Outdoors - Ipswich

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service

Thanks again for your time,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Matt at Ipswich was brilliant

Matt at Ipswich was brilliant. So patient and extremely helpful. Thank you.

19 July 2026
Unprompted review
GO Outdoors - Ipswich logo

Reply from GO Outdoors - Ipswich

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Belle and Dani took much care and…

Belle and Dani took much care and effort trying to get me the very best supporting shoes for my trip to Iceland. They asked excellent questions and gave me so much information and very useful feedback. I always go to this store and am thrilled with Dani. This time young Belle amazed me with her skills knowledge and professionalism. I will be back!! Diane

17 July 2026
Unprompted review
GO Outdoors - Ipswich logo

Reply from GO Outdoors - Ipswich

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Denise was very helpful and assisted my…

Denise was very helpful and assisted my son to take the time to choose the right walking shoes

14 July 2026
Unprompted review
GO Outdoors - Ipswich logo

Reply from GO Outdoors - Ipswich

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Patient and helpful staff

Patient and helpful staff. Denise in the footwear department and the lady on the checkout. Assistant 4/16.
We will definitely visit again.

14 July 2026
Unprompted review
GO Outdoors - Ipswich logo

Reply from GO Outdoors - Ipswich

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

As always great stock choice (shoes)…

As always great stock choice (shoes) lovely service and very helpful . Served by Denise and Nicole who were very polite and friendly.

7 July 2026
Unprompted review
GO Outdoors - Ipswich logo

Reply from GO Outdoors - Ipswich

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great Assistants

Second visit to this store in a month. Both Celeste and Jackie were very helpful and knowledgeable about the products. They didn’t try to sell me the most expensive item and gave me the time to choose what was best for me. Friendly and chatty ladies, who are both a great asset to the store. I purchased on both occasions.

11 July 2026
Unprompted review
GO Outdoors - Ipswich logo

Reply from GO Outdoors - Ipswich

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

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