I visited the Hull store today to pick up an air tent, with a 3yo in the trolley seat and a 1yo in a baby carrier. I would definitely have struggled lifting a 6 man air tent into my car. But Lewis kin... See more
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The assistant, who I believe was called Ryan, was Autistic and got quite stressed as the machine was playing up. He was also very courteous and also asked if we had any other cards to discount the go... See more
Company replied
We had a great experience in store today. We were served by Adam who was very patient with us as we tried on numerous pairs of trail shoes, all the while explaining the features and benefits of each.... See more
Company replied
Second review this month, another great experience. Had to buy clothing for son’s camp. We were helped by Hannah, who was really friendly, even though we kept having to go back several times for help.... See more
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Company details
About GO Outdoors - Hull
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Clough Road Retail Park, Clough, HU6 7PT, Hull, United Kingdom
- 01482 429679
4.8
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Daniel was great at hull helped with…
Daniel was great at hull helped with everything and answered every question we asked. Was only happy to help. Credit to the store
11 August 2026
Unprompted review
Reply from GO Outdoors - Hull
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Hull
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
I visited the Hull store today to pick…
I visited the Hull store today to pick up an air tent, with a 3yo in the trolley seat and a 1yo in a baby carrier. I would definitely have struggled lifting a 6 man air tent into my car. But Lewis kindly offered to take it to my car and lift it into the boot. Everyone I spoke to was very knowledgeable on different brands and pros and cons of different tents.
10 August 2026
Unprompted review
Reply from GO Outdoors - Hull
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Hull
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Matthew at the checkout was a top bloke…
Matthew at the checkout was a top bloke and very friendly. He was even asking about my trip and even gave some tips to help.
9 August 2026
Unprompted review
Reply from GO Outdoors - Hull
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Very good Service by the Assistant
The assistant, who I believe was called Ryan, was Autistic and got quite stressed as the machine was playing up. He was also very courteous and also asked if we had any other cards to discount the goods. We had a Blue Light card so he took off a discount. I was very pleasantly surprised at how he handled things and how polite he was.
8 August 2026
Unprompted review
Reply from GO Outdoors - Hull
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Was looking for some help and advice…
Was looking for some help and advice Lewis was working restocking an area I asked for some help and he came across and helped me find what I was looking for he also gave me some advice on portable chiller/fridge he was very knowledgeable helpful and polite and gave us the advice we required so we could purchase a 25L portable fridge + toilet and flushing agent.
Very happy with our visit and purchases
7 August 2026
Unprompted review
Reply from GO Outdoors - Hull
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Called in for a waterproof jacket
Called in for a waterproof jacket, most were security linked together but Sam didn’t mind unlocking them for us whilst we tried different designs, really friendly and polite.
7 August 2026
Unprompted review
Reply from GO Outdoors - Hull
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Staff were very helpful
Eve was brilliant. She helped us choose some walking boots.
The staff at the tills were also very helpful with our price match query.
Very pleasant experience.
7 August 2026
Unprompted review
Reply from GO Outdoors - Hull
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Matthew was amazing serving us today
Matthew was amazing serving us today. Friendly and engaging with my two children and couldn't do enough to support is.
Fantastic staff member
6 August 2026
Unprompted review
Reply from GO Outdoors - Hull
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Go Outdoors Customer Care Team
Today I was served by Adam at the Hull…
Today I was served by Adam at the Hull branch very good service and advised me about the walking shoes which are best for me on the walking I do.
6 August 2026
Unprompted review
Reply from GO Outdoors - Hull
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Hull
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Shopping experience
The store had plenty of stock to choose from,very good prices, and happy with our purchases. Staff member Matthew who served us was professional, helpful and friendly.
5 August 2026
Unprompted review
Reply from GO Outdoors - Hull
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Fantastic customer service
Fantastic customer service.
Leah was very helpful at the check out, explaining all the discounts etc.
Highly recommended!
5 August 2026
Unprompted review
Reply from GO Outdoors - Hull
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Matthew(-:
Was served by a lovely guy called Matthew, great customer service very polite and very chatty A+
5 August 2026
Unprompted review
Reply from GO Outdoors - Hull
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Great service from Tom
Today i bought 2 pairs of shoes and was Served/helped by Tom, he was very patient whilst i tried on different sizes and was super helpful. A credit to the Hull Store. Thank you.
4 August 2026
Unprompted review
Reply from GO Outdoors - Hull
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Leah was super helpful and really…
Leah was super helpful and really friendly.
The shop had everything I needed
3 August 2026
Unprompted review
Reply from GO Outdoors - Hull
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Genuine Price Match
Bought boots today in the Hull, Clough Road store and asked about Price Match. Staff were excellent, and after confirming my request was genuine, applied the Price Match with no issues. All with a smile! Lovely customer service as usual
3 August 2026
Unprompted review
Reply from GO Outdoors - Hull
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Great service with a smile!
We had a great experience in store today. We were served by Adam who was very patient with us as we tried on numerous pairs of trail shoes, all the while explaining the features and benefits of each. Back and forth he went in search of alternatives and sizes, yet nothing was too much trouble. The service was so good, we went back the next day to buy another pair 🤣
1 August 2026
Unprompted review
Reply from GO Outdoors - Hull
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Served by Matthew yesterday at the hull…
Served by Matthew yesterday at the hull store, very friendly and a fellow spurs fan!
1 August 2026
Unprompted review
Reply from GO Outdoors - Hull
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
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