I had a problem with my Merrell walking shoes they had split and where only 10 months old I was dealt with very quickly and the young lady was so helpful she apologised for any delays The manager... See more
Company replied
Location
Switch location2 Crown Street, West Yorkshire, HX1 1TT Halifax, West Yorkshire, GB
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See what reviewers are saying
Went in for some advice on walking shoes that are actually waterproof. Served by Alex and Steve Both were very knowledgeable and helpful. Enabled me to purchase shoes that are within my budget and ar... See more
Company replied
Halifax Branch - 5* Star Service Called in this afternoon & was helped by the store manager Jake. 1st class service, very helpful throughout & great prices. Many Thanks
Company replied
I bought some walking boots last week decided when I got home they were just a bit too tight. Returned today and was served by Evie and Steve, very helpful and professional, I exchanged my boots no pr... See more
Company replied
Company details
About GO Outdoors - Halifax (Express)
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
2 Crown Street, West Yorkshire, HX1 1TT, Halifax, West Yorkshire, United Kingdom
- 01422 413646
4.9
Excellent
617 reviews
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This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Great store for Halifax for outdoor activities
Staff helpful and knowledgeable
12 October 2026
Unprompted review
Reply from GO Outdoors - Halifax (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Staff were very informative and helpful
6 October 2026
Reply from GO Outdoors - Halifax (Express)
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Good service as usual.
The guy on the shoes was brisk, helpful and friendly, as was the guy on the till downstairs.
22 October 2026
Unprompted review
Reply from GO Outdoors - Halifax (Express)
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Members
Very helpful service, very friendly and quick and easy service. Recommend getting the membership
Zain
22 October 2026
Unprompted review
Reply from GO Outdoors - Halifax (Express)
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Halifax Branch
Halifax Branch - 5* Star Service
Called in this afternoon & was helped by the store manager Jake. 1st class service, very helpful throughout & great prices. Many Thanks
17 October 2026
Unprompted review
Reply from GO Outdoors - Halifax (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
I had a problem with my Merrell walking…
I had a problem with my Merrell walking shoes they had split and where only 10 months old
I was dealt with very quickly and the young lady was so helpful she apologised for any delays
The manager authorised the replacement walking shoes
I would recommend this store to anyone and won’t hesitate to go back for any further items
14 October 2026
Unprompted review
Reply from GO Outdoors - Halifax (Express)
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Go Outdoors Customer Care Team
Excellent customer service from all the…
Excellent customer service from all the team.
15 October 2026
Unprompted review
Reply from GO Outdoors - Halifax (Express)
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
What a fantastic team they have in this…
What a fantastic team they have in this shop , nothing is too much trouble , they are very knowledgeable of their products .
15 October 2026
Unprompted review
Reply from GO Outdoors - Halifax (Express)
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
The man of staff who had helped me made…
The man of staff who had helped me made sure I not only had everything I had needed but he had shown me how to use one of the items I had bought. I really appreciated the help I received today.
14 October 2026
Unprompted review
Reply from GO Outdoors - Halifax (Express)
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Evie and Steve were very helpful today…
Evie and Steve were very helpful today whilst I was looking for a coat Evie knew what size I needed better than I did they were both very friendly and professional would definitely go back again
13 October 2026
Unprompted review
Reply from GO Outdoors - Halifax (Express)
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Went in today and was served by Evie…
Went in today and was served by Evie and steve who were very helpful and full of advice
13 October 2026
Unprompted review
Reply from GO Outdoors - Halifax (Express)
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Great advice and purchase
Went in for some advice on walking shoes that are actually waterproof. Served by Alex and Steve
Both were very knowledgeable and helpful. Enabled me to purchase shoes that are within my budget and are still keeping my feet dry!
30 September 2026
Unprompted review
Reply from GO Outdoors - Halifax (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Steve and evie
Steve and evie what a team if one didn't no something the other did great them work great knowledge well done
10 October 2026
Unprompted review
Reply from GO Outdoors - Halifax (Express)
Hi,
5 star reviews are important to us and reviews like this help us establish that we're going in the right direction.
Thanks for shopping with us.
Kind Regards
Go Outdoors Customer Care Team
Steve was knowledgable and easy to talk…
Steve was knowledgable and easy to talk to.
The store had a good selection of waterproofs and I’m happy with my purchase
4 October 2026
Unprompted review
Reply from GO Outdoors - Halifax (Express)
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Great service
I bought some walking boots last week decided when I got home they were just a bit too tight. Returned today and was served by Evie and Steve, very helpful and professional, I exchanged my boots no problem and decided to buy a waterproof jacket too! It is a well stocked store with two floors and plenty of choice. Great service.
2 October 2026
Unprompted review
Reply from GO Outdoors - Halifax (Express)
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
I was welcomed as I arrived in store
I was welcomed as I arrived in store, the Boots I had seen online were in stock so were available to purchase straight away.
Evie was very helpful. Steve sorted out the Sale in a friendly fashion which was appreciated.
30 September 2026
Unprompted review
Reply from GO Outdoors - Halifax (Express)
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Evie and Alex were very polite and…
Evie and Alex were very polite and helpful and knew the shop inside out.
26 September 2026
Unprompted review
Reply from GO Outdoors - Halifax (Express)
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Jake was very knowledgeable about stock…
Jake was very knowledgeable about stock and helped me find the right coat straightaway. I was served by Evie who was very helpful. Both staff were very friendly and I was glad I went to this store.
23 September 2026
Unprompted review
Reply from GO Outdoors - Halifax (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Steve and alex helped with exactly what…
Steve and alex helped with exactly what I wanted and saved me last minute before I went away
20 September 2026
Unprompted review
Reply from GO Outdoors - Halifax (Express)
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
The two staff Steve and Alex were…
The two staff Steve and Alex were helpful and pleasant, no pressure to buy. Got exactly what I wanted.
18 September 2026
Unprompted review
Reply from GO Outdoors - Halifax (Express)
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
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