Xaina was absolutely amazing what a lovely person she was informed and listened to my needs and got me a good pair off boots. She was the only member off staff serving in the shoe department but she m... See more
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My thanks to Xaina who was polite and helpful, friendly and positively encyclopaedic with her knowledge about trainers and Uber fast in getting out sizes to try and advice on fits. She is amazing !
Company replied
Courtney was really helpful in choosing a jacket. She showed me several options I might like, and since the jackets were security‑locked, she kindly unlocked them and waited while I tried them on. She... See more
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Harry was really helpful and went above and beyond explaining why our members card didn't work due to there being no email address linked as we've been long-term customers. He also checked stock lev... See more
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Company details
About GO Outdoors - Derby
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Ascot Drive, DE24 8ST, Derby, United Kingdom
- 01332 985940
4.8
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Xaina in the she section went above and…
Xaina in the shoe section went above and beyond, nothing too much bother for her.
22 July 2026
Unprompted review
Reply from GO Outdoors - Derby
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
8 days later, no sign of the order.
I ordered on the 11th July, click and collect. I am now waiting for an email saying my order is ready to collect. No sign of it.
#352184
11 July 2026
Reply from GO Outdoors - Derby
Thank you for providing your feedback.
From investigating your order, we can see that it has expired and a full refund has been issued. Your items were in stock and ready for collection. However, you did not receive the email notification to advise this. We understand this meant you were unaware that your order was ready, and we sincerely apologise for the inconvenience caused. This issue has been raised and is currently being investigated further.
We hope that you will choose to purchase from GO Outdoors again in the future to provide us with the opportunity to improve on the service received.
Kind regards,
GO Outdoors Customer Care Team
Expert staff
Andy was absolutely superb (Fishing, Derby store). We came in for equipment for our son who wanted to start fishing and he talked us through everything and gave us superb advice. The power of someone who is so knowledgeable about Fishing and willing to advise in that department made all the difference - thanks Andy
9 May 2026
Unprompted review
Reply from GO Outdoors - Derby
Thanks for giving us a 5 star review.
It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.
Kind Regards
Go Outdoors Customer Care Team
Reply from GO Outdoors - Derby
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Always a pleasant experience shopping…
Always a pleasant experience shopping in GoOutdoors Derby.
All products have always served me well also.
3 July 2026
Reply from GO Outdoors - Derby
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
The Derby store was well laid out
The Derby store was well laid out. Easy to find specific activity clothing. Plenty of room inbetween sections to look without being crowded by other shoppers. Lots of parking too. After making two great purchases, Liam on the checkout was helpful, cheerful and made our whole experience very good. We will definitely be back.
12 July 2026
Unprompted review
Reply from GO Outdoors - Derby
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Great service
Andy, in the fishing section was fantastic. Spotted me unsure amongst the rods and came and knowledgeably answered all my questions. Fixed a rod i wanted that was seized in the heat and was just generally great!
11 July 2026
Unprompted review
Reply from GO Outdoors - Derby
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
What a miserable bunch of staff
What a miserable bunch of staff. Visited today, 12 people queuing at the till, no urgency to get extra staff on the tills. 5 staff nearby obviously not interested in customer service. It will be a while before I visit again. What happened to service with a smile?
10 July 2026
Unprompted review
Reply from GO Outdoors - Derby
Our customers’ suggestions and experiences play a vital role in improving the shopping experience that GO Outdoors provides and we are grateful for your feedback.
We are sorry to hear about your experience in store. What you have described is not acceptable and certainly not the level of service we aim to provide.
We’ve reached out to you via Trustpilot to request your contact details so we can look into this further and fully understand what went wrong.
We look forward to hearing from you.
Kind regards,
GO Outdoors Customer Care Team
Excellent service by Layla
Excellent service by Layla, happy to keep getting different options and general advice on types of waterproof trainers.
Price matching honoured and I saved a considerable amount.
10 June 2026
Unprompted review
Reply from GO Outdoors - Derby
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
See above.. Thank you Emily
The friendly, helpful & professional manor in which Emily assisted me in purchasing my cloths, was excellent.
Emily has certainly got 3 A levels:-
The right Attitude, Applitude & Ability.
ThankYou.
Harry Harrison.
7 July 2026
Unprompted review
Reply from GO Outdoors - Derby
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Lots of choice in the equestrian department and helpful staff
I bought some boots from the extensive Equestrian area, Xaina was very helpful, bringing me lots of different options to try. Great experience, thanks!
27 June 2026
Unprompted review
Reply from GO Outdoors - Derby
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Excellent customer care by Gordon
We were served by Gordon who was extremely knowledgeable and very friendly. Gordon’s customer care was excellent.
4 July 2026
Unprompted review
Reply from GO Outdoors - Derby
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Staff very helpful.
Staff very helpful.
Reactivated my out of date Go outdoors card with ease and very efficient.
Good range of products with real savings
3 July 2026
Unprompted review
Reply from GO Outdoors - Derby
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
All items ready for collection on time…
All items ready for collection on time and otherwise fine
No delays even when you had to use multiple scources
Excelent
26 June 2026
Reply from GO Outdoors - Derby
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
We went to Go Outdto find a…sleeping bag
We went to Go Outdoors to find a sleeping bag for our son to do the Duke of Edinburgh expedition. Kay & Millie were very helpful and explained the members discount and blue light card discount which made a big difference to the price and savings.
3 July 2026
Unprompted review
Reply from GO Outdoors - Derby
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
My friend and I were served by Ally…
My friend and I were served by Ally today in the equestrian department . She was extremely helpful and nothing was too much trouble for her. She was also very friendly and made our visit a very pleasant and relaxed one . We came away very satisfied with our purchases .
2 July 2026
Unprompted review
Reply from GO Outdoors - Derby
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Friendly helpful service from Liam
Friendly helpful service from Liam! Great prices and quality!
2 July 2026
Unprompted review
Reply from GO Outdoors - Derby
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Customer service at its best
They couldn’t have been more helpful. Especially Kat who went above and beyond to help. Customer service at its best
2 July 2026
Unprompted review
Reply from GO Outdoors - Derby
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Was served by Ally today with helping…
Was served by Ally today with helping myself and friend with equestrian equipment fly masks and lead ropes etc etc her knowledge and service was second to none and service was outstanding from the minute she greeted us both to we finished our transaction excellent attention to detail and service huge thanks Ally
2 July 2026
Unprompted review
Reply from GO Outdoors - Derby
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
The Derby store is conveniently located…
The Derby store is conveniently located at the old Toysrus store in Wyvern with plenty of parking. It is well stocked and things are easy to find. My daughter has a long shopping list for DofE and we can find everything within 40 minutes. Liam is extremely helpful and deserved a praise. Will definitely visit again.
28 June 2026
Unprompted review
Reply from GO Outdoors - Derby
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
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