Xaina was absolutely amazing what a lovely person she was informed and listened to my needs and got me a good pair off boots. She was the only member off staff serving in the shoe department but she m... See more
Company replied
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See what reviewers are saying
My thanks to Xaina who was polite and helpful, friendly and positively encyclopaedic with her knowledge about trainers and Uber fast in getting out sizes to try and advice on fits. She is amazing !
Company replied
Courtney was really helpful in choosing a jacket. She showed me several options I might like, and since the jackets were security‑locked, she kindly unlocked them and waited while I tried them on. She... See more
Company replied
Harry was really helpful and went above and beyond explaining why our members card didn't work due to there being no email address linked as we've been long-term customers. He also checked stock lev... See more
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Company details
About GO Outdoors - Derby
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Ascot Drive, DE24 8ST, Derby, United Kingdom
- 01332 985940
4.8
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Harry was really informative & polite
Harry was really informative & polite
29 August 2026
Unprompted review
Reply from GO Outdoors - Derby
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Excellent customer service
Excellent customer service. Mel was happy to answer all of my questions and offered me assistance in helping me choose the most appropriate waterproof jacket for my son's outdoor trip.
29 August 2026
Unprompted review
Reply from GO Outdoors - Derby
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Harry was amazing
Harry was amazing! We had an issue with customer services messing up an online order and Harry was really lovely. We will look for him again when we visit the store!
29 August 2026
Unprompted review
Reply from GO Outdoors - Derby
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
served by nice decent guy liam who was…
served by nice decent guy liam who was helpful 👍 will come back
29 August 2026
Unprompted review
Reply from GO Outdoors - Derby
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Liam was very helpful and ensured that…
Liam was very helpful and ensured that I got a discount on rabbit sawdust.
29 August 2026
Unprompted review
Reply from GO Outdoors - Derby
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Great customer service from Harry…
Great customer service from Harry today, he informed us of our membership renewal dates, and had a lovely chat about camping. He spoke to my daughter and asked about her camping holiday.
Harry was fab!!
29 August 2026
Unprompted review
Reply from GO Outdoors - Derby
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
I'm not the best shopper
I'm not the best shopper, and can get quite overwhelmed in a big store. Mel was brilliant, she helped me find what I was looking for and explained the different options really well.
29 August 2026
Unprompted review
Reply from GO Outdoors - Derby
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
Harry was very friendly and helpful
29 August 2026
Unprompted review
Reply from GO Outdoors - Derby
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Derby
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Derby
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Lovely harry on tills very pleasant
Lovely harry on tills very pleasant
29 August 2026
Unprompted review
Reply from GO Outdoors - Derby
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Harry was super helpful
29 August 2026
Unprompted review
Reply from GO Outdoors - Derby
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Harry served us at the till today
Harry served us at the till today. We had a lovely experience with him, very talkative and friendly. He even renewed our membership card for us. 10/10.
29 August 2026
Unprompted review
Reply from GO Outdoors - Derby
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Ally always provides a amazing service…
Ally always provides a amazing service and always very kind and helpful!
29 August 2026
Unprompted review
Reply from GO Outdoors - Derby
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Ally is very knowledgeable and helpful 😃
29 August 2026
Unprompted review
Reply from GO Outdoors - Derby
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Served by a lovely guy called Harry
Served by a lovely guy called Harry. He was really polite and and chatty. Makes a nice change. Well done 😊
29 August 2026
Unprompted review
Reply from GO Outdoors - Derby
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Great service today by Harry helped us…
Great service today by Harry helped us change our postcode on members card. Bought a bargain camping cupboard.
29 August 2026
Unprompted review
Reply from GO Outdoors - Derby
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
It was my first time in store and…
It was my first time in store and Harriet really helped with finding the right coat :)
29 August 2026
Unprompted review
Reply from GO Outdoors - Derby
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Harry was very helpful on tills
Harry was very helpful on tills. Very friendly service and resolved our membership card issue we had when shopping online. He also checked for stock items for us in store.
29 August 2026
Unprompted review
Reply from GO Outdoors - Derby
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Helpful Harry
Harry was really helpful and went above and beyond explaining why our members card didn't work due to there being no email address linked as we've been long-term customers.
He also checked stock levels for an Opinel, however, unfortunately there were non in stock.
29 August 2026
Unprompted review
Reply from GO Outdoors - Derby
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
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