Brought some haddon director chairs both cracked on the table to point I couldn’t use them, even though stored correctly. Took back to store as advised by customer services and told they would be e... See more
Company replied
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Visited Go Outdoors in Colchester. Staff friendly and knowledgeable Obtained everything I needed Was helped by Andrew who’s very knowledge about hiking and climbing and really helped me get the thi... See more
Company replied
Andrew was so helpful and knowledgeable when helping us find some suitable walking boots today. Thank you
Company replied
What a joy it was to have Kitty serve us this morning. She was hugely knowledgeable and extremely helpful and gave us brilliant advice and recommendations. Such a difference to the nonchalant don’t ca... See more
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Company details
About GO Outdoors - Colchester
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Unit C, Sheepen Road, CO3 3GT, Colchester, United Kingdom
- 01206 580551
4.8
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Another great trip to the Colchester…
Another great trip to the Colchester store. Tom was brilliant at fitting my daughter's rucksack for DofE and advising on how to repack it properly! I highly recommend this store for the helpful, friendly and very knowledgeable staff who clearly have loads of relevant experience which they put to good use here. Thank you.
12 October 2025
Unprompted review
Reply from GO Outdoors - Colchester
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
The very helpful team
The team - Pam, Susan, Mike and Riply were really helpful. I needed a size of jacket which wasn't out in the shop and they went to check stock in the back. They managed to find the size and advise on trousers which I was trying on. It was great that I was able to take it away then and there and not have to buy online!
30 September 2025
Unprompted review
Reply from GO Outdoors - Colchester
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
We would like thank Pam for her…
We would like thank Pam for her professionalism, knowledge and the very pleasant manner in which she helped us with our purchases. A credit to your company 😊
1 October 2025
Unprompted review
Reply from GO Outdoors - Colchester
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Helpful staff ordering in as required…
Helpful staff ordering in as required when item was out of stock and helping me to look for items (then refunding when it wasn't the right item.
15 September 2025
Reply from GO Outdoors - Colchester
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Susan was so helpful and knowledgable
Susan was so helpful and knowledgable , the advice she gave helped me ensure I am prepared for the event I am attending this weekend thank you Susan, you are a star!
11 September 2025
Unprompted review
Reply from GO Outdoors - Colchester
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Colchester
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Pleased with my shopping experience
The person that served me was very helpful and pleasant and I was able to purchase exactly what I needed and at a good price
9 September 2025
Reply from GO Outdoors - Colchester
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Helpful, friendly staff and good products
I was given helpful and honest advice by Susan and Pamela from the clothing team. I was making a fairly substantial purchase so I wanted to make sure I was spending my money wisely, so their assistance was much appreciated!
3 September 2025
Unprompted review
Reply from GO Outdoors - Colchester
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Great place
Very helpful staff and generously stocked store at Colchester, offering several choices of the item l wanted.
28 August 2025
Reply from GO Outdoors - Colchester
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Susan was really helpful assisting me…
Susan was really helpful assisting me with a choice of tables & her and her colleagues were able to answer all of my queries. Excellent service.
28 August 2025
Unprompted review
Reply from GO Outdoors - Colchester
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Great shopping experience
We found exactly what we were looking for and at a very good price. The item was a bit heavier than we expected but a very nice shop assistant took it to the till for us or though he was busy at time doing other things.
18 August 2025
Reply from GO Outdoors - Colchester
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Had a great experience buying some…
Had a great experience buying some walking shoes - the sales assistant Kitty was fabulous - very knowledgeable and helpful with no pressure. Would strongly recommend.
21 August 2025
Unprompted review
Reply from GO Outdoors - Colchester
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
It's the second time now that I have…
It's the second time now that I have been to the store and got a good deal
14 August 2025
Reply from GO Outdoors - Colchester
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Kirsty was very helpful
Kirsty was very helpful, got products out to show us, she was patient and knowlegeable, great shopping experience
9 August 2025
Unprompted review
Reply from GO Outdoors - Colchester
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Needed a FloGas refill
Needed a FloGas refill, called beforehand to be informed they had 2 in stock, went to the store and was served by some friendly staff who swapped out the cylinder quickly and I was on my way. Great staff, clean and tidy store.
9 August 2025
Unprompted review
Reply from GO Outdoors - Colchester
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Go Outdoors Customer Care Team
A very good shopping experience
A very good shopping experience, Kitty the shop assistant was very helpful with product selection.
3 August 2025
Unprompted review
Reply from GO Outdoors - Colchester
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Colchester
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Tops banter on the till
Tops banter on the till - lovely team especially Mike & Adriana
17 July 2025
Unprompted review
Reply from GO Outdoors - Colchester
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Lovely staff with great knowledge
My friends and I came in for some help with insoles and shoes. Andrew was extremely helpful and an all round lovely guy. He obviously has lots of experience in this sector. Felt really welcome and well catered to. Will definitely be spending more time in this shop.
11 July 2025
Unprompted review
Reply from GO Outdoors - Colchester
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Easy to find what i was looking for
Easy to find what i was looking for, good prices, and in stock.
6 July 2025
Reply from GO Outdoors - Colchester
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
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