GO Outdoors - Coatbridge Reviews 

4,299
TrustScore 5 out of 5

4.8

Locks Street, ML5 3RT Coatbridge, GB


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Rated 5 out of 5 stars

Great shop, well laid out, excellent value for money. Online customer service were really helpful when my membership card wasn't showing in my online account. In store staff helpful and friendly! Can'... See more

Company replied

Rated 5 out of 5 stars

Bought a new pair of Merrell walking shoes today. Assisted by shop assistant Georgia who explained the difference in a few different pairs and helped me decide using in store ramp which was goo... See more

Company replied

Rated 5 out of 5 stars

Karen was extremely helpful and clearly knew all about walking boots. She gave very good knowledgeable advice and helped me find the right size and fit for my feet with no sense of pressure or rush to... See more

Company replied

Rated 5 out of 5 stars

Needed some advice about tent porches. Ross and Steve were more than happy to oblige in answering any questions we had, offered advice and overall left us feeling confident in what we needed. The guys... See more

Company replied


Company details

  1. Camping Store
  2. Activewear Store
  3. Bicycle Store
  4. Climbing Club
  5. Horseback Riding Service
  6. Running Store

About GO Outdoors - Coatbridge

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Written by the company

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Contact info

  • Locks Street, ML5 3RT, Coatbridge, United Kingdom

  • 01236 803471

4.8

Excellent

TrustScore 5 out of 5

4K reviews

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4.8

All reviews

(4,299)

34,912 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent customer service by Karen.

Karen was extremely helpful and clearly knew all about walking boots. She gave very good knowledgeable advice and helped me find the right size and fit for my feet with no sense of pressure or rush to decide.

17 August 2026
Unprompted review
GO Outdoors - Coatbridge logo

Reply from GO Outdoors - Coatbridge

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent Customer Service

Ross was very helpful and provided us excellent customer service. He went above and beyond what I would expect. Very impressed with the customer care he provided.

17 August 2026
Unprompted review
GO Outdoors - Coatbridge logo

Reply from GO Outdoors - Coatbridge

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Bought a number of things for a hiking…

Bought a number of things for a hiking trip. Was assisted by Karen who was very helpful and gave us good advice for what to get

17 August 2026
Unprompted review
GO Outdoors - Coatbridge logo

Reply from GO Outdoors - Coatbridge

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great shop for Jackets and outdoor clothing

Great shop, well laid out, excellent value for money. Online customer service were really helpful when my membership card wasn't showing in my online account. In store staff helpful and friendly! Can't be beaten :-)

1 August 2026
GO Outdoors - Coatbridge logo

Reply from GO Outdoors - Coatbridge

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Very impressed by Faith

Very impressed by Faith, who listened to my (very specific) boot needs and made an excellent recommendation. Knowledgeable and interested in my needs, rather than just trying to sell me stuff.

15 August 2026
Unprompted review
GO Outdoors - Coatbridge logo

Reply from GO Outdoors - Coatbridge

Hi,

Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.

Best Wishes
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Karen was so friendly and helpful when…

Karen was so friendly and helpful when I was buying new hiking shoes!

14 August 2026
Unprompted review
GO Outdoors - Coatbridge logo

Reply from GO Outdoors - Coatbridge

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Bought a new pair of Merrell walking…

Bought a new pair of Merrell walking shoes today.

Assisted by shop assistant Georgia who explained the difference in a few different pairs and helped me decide using in store ramp which was good.

Thanks Georgia

16 August 2026
Unprompted review
GO Outdoors - Coatbridge logo

Reply from GO Outdoors - Coatbridge

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Go Outdoors Customer Care Team

Rated 4 out of 5 stars

Helpful staff

Helpful staff. Sizes in stock

7 August 2026
GO Outdoors - Coatbridge logo

Reply from GO Outdoors - Coatbridge

Hi,

Thanks for ticking 4 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great Service

Karen was great. I was shopping for a waterproof pair of walking shoes. I tried on different pairs but was not happy with any of them. After explaining the issues I was having to Karen she returned with a pair of shoes that are fantastic. She really knows her stuff. Thank you.

13 August 2026
Unprompted review
GO Outdoors - Coatbridge logo

Reply from GO Outdoors - Coatbridge

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Friendly and professional

Friendly, professional assistance from Karen. Her advice and suggestions led me to the most comfortable but not most expensive pair of walking shoes.

13 August 2026
Unprompted review
GO Outdoors - Coatbridge logo

Reply from GO Outdoors - Coatbridge

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Went in to buy a new tent for camping…

Went in to buy a new tent for camping wanted something bigger than my others and didn’t know what route to go down to find the best one. Cammy helped us tons made sure that everything was perfect for what I wanted and i ended up getting the best tent for me. Big thanks to cammy.

31 July 2026
Unprompted review
GO Outdoors - Coatbridge logo

Reply from GO Outdoors - Coatbridge

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Karen helped me with picking hiking…

Karen helped me with picking hiking boots today. She was great at explaining what is the best way to check if boots are right for your feet. I also tested the inclines within the shop whilst wearing the boots. I was advised to wear the boots within my house to ensure they were fully suitable before wearing outside incase I needed to change them

10 August 2026
Unprompted review
GO Outdoors - Coatbridge logo

Reply from GO Outdoors - Coatbridge

Hi,
5 star reviews are important to us and reviews like this help us establish that we're going in the right direction.

Thanks for shopping with us.

Kind Regards
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Karen was fantastic and helped me…

Karen was fantastic and helped me choose a comfy new pair of shoes! She gave good detailed explanation of what to look out for and perks of the different shoes. Great service and made my experience at go outdoors an extremely positive one.

10 August 2026
Unprompted review
GO Outdoors - Coatbridge logo

Reply from GO Outdoors - Coatbridge

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Karen was fantastic.

Karen was fantastic.
She helped us choose the right shoes and ensured we had all the right knowledge before making a decision.

10 August 2026
Unprompted review
GO Outdoors - Coatbridge logo

Reply from GO Outdoors - Coatbridge

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Came today to purchase a tent

Came today to purchase a tent. The one I wanted wasn't in stock. Spoke to assistant Ross, he told me there was a delivery due anytime. It arrived shortly after and Ross made a point of getting the tent for me from the delivery. Excellent customer service, thank you Ross. From Aaron.

10 August 2026
Unprompted review
GO Outdoors - Coatbridge logo

Reply from GO Outdoors - Coatbridge

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Quality customer service

I was in this morning looking for a few things and thankfully Emma was on hand and really easy to talk to. She took me around the shop giving me quick demonstrations on how to use the items I needed and made sure I left with the confidence in knowing how to use them as well.

10 August 2026
Unprompted review
GO Outdoors - Coatbridge logo

Reply from GO Outdoors - Coatbridge

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Served by Cammy who was excellent

Served by Cammy who was excellent, friendly and very helpful. Great that you can see tents erected and have a wee walk inside them to get a proper feel for them. Everything you need for the great outdoors under one roof 👍

9 August 2026
Unprompted review
GO Outdoors - Coatbridge logo

Reply from GO Outdoors - Coatbridge

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Karen was really helpful in the shop…

Karen was really helpful in the shop today thank you very much

9 August 2026
Unprompted review
GO Outdoors - Coatbridge logo

Reply from GO Outdoors - Coatbridge

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great staff

Great staff, they where all very helpful.

25 July 2026
GO Outdoors - Coatbridge logo

Reply from GO Outdoors - Coatbridge

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Customer service is always really good.

Needed some advice about tent porches. Ross and Steve were more than happy to oblige in answering any questions we had, offered advice and overall left us feeling confident in what we needed. The guys and girls in the Coatbridge store are always friendly and willing to spend some time to get you exactly what you need.

7 August 2026
Unprompted review
GO Outdoors - Coatbridge logo

Reply from GO Outdoors - Coatbridge

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

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