The Sales Assistant, Richard was incredibly helpful and honest with the way he approached what we needed. He was polite and respectful, something which is sadly becoming rare in retail these da... See more
Company replied
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The day before i was due to go away in microcamper, i wanted a small compressor fridge. The one on offer was too large when the young man carried it to van to try for me. He suggested a smaller one wh... See more
Company replied
I went into store looking for hiking boots and quickly became very overwhelmed by the large variety. Dan gave me honest advice based on personal experience that helped narrow down my options. He went... See more
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Attended chesterfield go outdoors today as a novice camper. Definitely in need of some guidance and assistance in choosing my camping equipment. Chris was extremely supportive and patient whilst adv... See more
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Company details
About GO Outdoors - Chesterfield
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
The Spires Retail Park, S40 2WG, Chesterfield, United Kingdom
- 01246 932107
4.8
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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All staff polite and helpful
The young man who helped us find sealskin socks was very polite and helpful. Explained how they worm and how to wear them. We went away knowing we had the correct thing .the young man on the checkout was also very helpful, and answered my questions re the members card
3 December 2025
Unprompted review
Reply from GO Outdoors - Chesterfield
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
Excellent service from Richard at the…
Excellent service from Richard at the Chesterfield store, he was very patient while I struggled to find the right pair of walking boots, he was also very knowledgeable, I highly recommend him, thanks again Richard from a very happy customer.
29 November 2025
Unprompted review
Reply from GO Outdoors - Chesterfield
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Richard very helpful
Richard very helpful, friendly and knowledgeable.
Store clean and tidy.
29 November 2025
Unprompted review
Reply from GO Outdoors - Chesterfield
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
First class experience in Chesterfield
Visited the Chesterfield store to purchase a good quality coat. Sales assistant was very knowledgeable and patient explaining about the differences between then. She was very patient and understanding- thank you. I did purchase a Montane Hydron GTC. Very happy . Thank you
24 November 2025
Unprompted review
Reply from GO Outdoors - Chesterfield
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Click and collect order
Picked up my click and collect order. (Ready in a short time after ordering). The member of staff was really helpful and friendly.
A good experience all round.
Thank you.
24 November 2025
Unprompted review
Reply from GO Outdoors - Chesterfield
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Excellent service
I was served today by Athena, she was really friendly and very helpful, she put my jackets in my bag as I was having difficulty. In my opinion she is a valuable member of staff.
22 November 2025
Unprompted review
Reply from GO Outdoors - Chesterfield
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Go out doors chesterfield
We popped into go outdoors today for the first time we were very surprised how big a store it was, and the amount of choice I got a few bargains, the staff were very friendly and helpful especially Athena who served us on the till
22 November 2025
Unprompted review
Reply from GO Outdoors - Chesterfield
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Hiking backpack…
Called in today for a hiking backpack for a birthday present. I discussed my needs with Jenson the shop assistant who seemed to know everything about everything to do with the great outdoors. He recommended the perfect pack for my requested needs and then I was served by a lovely young lady called Athena who was very nice. Both assistants are a credit to Go Outdoors and I'll be back again to buy Christmas presents in a few days time.
19 November 2025
Unprompted review
Reply from GO Outdoors - Chesterfield
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
Reply from GO Outdoors - Chesterfield
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Rohan was really helpful today!
Rohan was really helpful today. We had an item to return/exchange and we bought some more items too. His customer service skills were excellent and he was very helpful. Good service deserves to be recognised!
17 November 2025
Unprompted review
Reply from GO Outdoors - Chesterfield
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Great Friendly Service
Great Friendly Service, Easy To Navigate Around The Store And Quality Merchandise.
15 November 2025
Unprompted review
Reply from GO Outdoors - Chesterfield
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Found what was looking for
Found what was looking for, great deals and friendly staff
14 November 2025
Unprompted review
Reply from GO Outdoors - Chesterfield
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Large selection to suit all budgets
Got a great selection of gifts and items for ourselves. Wide choice of clothing and equipment to suit all budgets. Helpful and friendly staff.
13 November 2025
Unprompted review
Reply from GO Outdoors - Chesterfield
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
Friendly staff
Friendly staff. Good product selection. Members discounts.
13 September 2025
Unprompted review
Reply from GO Outdoors - Chesterfield
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
Search for Binocculars.
I asked a member of staff where I would find binoculars. Although he was busy with a task he made the time to take me to the other end of the store to find them.
When I got to the till I asked about becoming a member before I purchased a product. I was served by Susie who took me through the process very politely and efficiently.
Both members of staff made things so easy for me and I'm really grateful for that.
8 November 2025
Unprompted review
Reply from GO Outdoors - Chesterfield
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Early morning visit so not busy
Early morning visit so not busy. Salesman Richard very helpful and knowledgeable. Gave me plenty of time to decide which boots I wanted
8 November 2025
Unprompted review
Reply from GO Outdoors - Chesterfield
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Excellent customer service
Liz took time to explain re purchasing walking boots that are great for the outdoors and walking in cities
Came away with the perfect boots
5 November 2025
Unprompted review
Reply from GO Outdoors - Chesterfield
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
David was very knowledgeable in helping…
David was very knowledgeable in helping me find the right walking boots and he gave me his undivided attention. Unfortunately in the end there was nothing suitable...but he stood out because of his honest in depth knowledge of the stock and the time he devoted to helping me.
31 October 2025
Unprompted review
Reply from GO Outdoors - Chesterfield
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Richard was brilliant
Richard was brilliant. Very patiently advised me on several pairs of shoes in several sizes as I deliberated. I ended up getting his recommendation and so far so good!
1 November 2025
Unprompted review
Reply from GO Outdoors - Chesterfield
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Great service, great products
Unfortunately I didn't get the name of the staff member I chatted with however he was working in the footwear department between 9-10am on 01/11/25. He was incredibly friendly and helpful, he made a fuss of my dog and was sure to check if I needed any assistance. I found exactly what I was looking for with no problems at all.
I was served promptly at the till by Mellie (I think that's spelt correctly!) and overall had a great experience shopping at the Chesterfield branch.
1 November 2025
Unprompted review
Reply from GO Outdoors - Chesterfield
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
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