Visited to purchase a pair of walking shoes, had several in mind. Was helped by Arianna. She was brilliant engaging smiley and very helpful, think she brought 7 or 8 options in different sizes until... See more
Company replied
Location
Switch locationBasing View, RG21 4YY Basingstoke, England, GB
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Extremely helpful till assistant but deeply disappointed with the floor (or store) manager. I was seeking to swap out a product and hoped for some latitude but rather than face the customer, he simpl... See more
Company replied
We had our first visit to Go Outdoors today and were served by Sophie N, who helped us find the right riding hat and boots for our daughter. Sophie was incredibly helpful, knowledgeable and friendly... See more
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I was helped today by a lovely knowledgeable lady called Lynda - she made the whole shopping experience for gortex walking trainers, gortex jacket, waterproof trousers and some socks a relaxing and tr... See more
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Company details
Written by the company
Order Queries If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse. Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Basing View, RG21 4YY, Basingstoke, England, United Kingdom
4.7
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Excellent service
Excellent service by Ellie in footwear !
She was giving good advice and extremely patient ! The perfect salesperson !
15 May 2026
Unprompted review
Reply from GO Outdoors - Basingstoke
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
Fantastic customer service
Fantastic customer service. Love coming to rhis shop knowing I will get what I needed.
1 May 2026
Reply from GO Outdoors - Basingstoke
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Excellent service by Michelle this…
Excellent service by Michelle this morning in your Basingstoke store thank you.
15 May 2026
Unprompted review
Reply from GO Outdoors - Basingstoke
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Carol and Nu where very helpfull today.
Carol and Nu where very helpfull today.
Made my shopping experience exceptional.
Thankyou very much
14 May 2026
Unprompted review
Reply from GO Outdoors - Basingstoke
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Nuriye was very helpful today and went…
Nuriye was very helpful today and went out of her way to help me find what I wanted. Great experience
14 May 2026
Unprompted review
Reply from GO Outdoors - Basingstoke
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
We went into Go Outdoors to buy a cycle…
We went into Go Outdoors to buy a cycle helmet and then we saw what a great selection of good quality, affordable bikes they had! We ended up buying a bike and were helped and advised by James T who was great and very knowledgeable. Would happily recommend the products and staff in this department.
2 May 2026
Unprompted review
Reply from GO Outdoors - Basingstoke
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
Both Paul (for my husband) and Lynda (a…
Both Paul (for my husband) and Lynda (a few days later for me!) were very helpful when buying sturdy walking shoes in Basingstoke🙂. We were spending a lot of money so keen to get it right, and even though we were in a rush to collect our son off the train next door when buying my husband's, so couldn't try on too many (!), we are very happy with our purchases 😃
2 April 2026
Unprompted review
Reply from GO Outdoors - Basingstoke
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Knowledgeable staff selling shoes
The two members of staff who served me( I was trying on walking shoes and boots) couldn’t have been more helpful. They actually knew about the product they were selling. Well done Lynda and Paul.
7 May 2026
Unprompted review
Reply from GO Outdoors - Basingstoke
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Paul with the great tash!!😊😊was so…
Paul with the great tash!!😊😊was so helpful today. He went above and beyond, showing me the solutions I needed for my upcoming bike tour across Europe. Thanks Paul 👍👍🙏🙏
12 May 2026
Unprompted review
Reply from GO Outdoors - Basingstoke
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
great
amazing range, staff are very helpful as well. overall great experience, lovely modern shop!
10 May 2026
Unprompted review
Reply from GO Outdoors - Basingstoke
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Great Service Again
As always a great experience and outcome. Cullan at the Basingstoke store again was really nice to work with. He assessed a problem we had with the pedals on our bike in no time and my kids are always happy to tell me that they like him too!!!!
Thank you.
James.
6 April 2026
Unprompted review
Reply from GO Outdoors - Basingstoke
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Wanted some walking boots for my son…
Wanted some walking boots for my son and was helped by Sophie who took the time to try different sizes & brands. Friendly & helpful member of staff.
9 May 2026
Unprompted review
Reply from GO Outdoors - Basingstoke
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Fantastic service from Terry in Bikes…
Fantastic service from Terry in Bikes today, helping me to purchase a toddler bike seat.
8 May 2026
Unprompted review
Reply from GO Outdoors - Basingstoke
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Advise with hiking boots
Paul was very helpful when we were choosing hiking boots for a school trip. Loads of advice on why the prices varied between brands, fitting and how there are different methods of tying the laces. We really appreciated his time and knowledge.
7 May 2026
Unprompted review
Reply from GO Outdoors - Basingstoke
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Nice store
Nice store, excellent service by James G showing us different tents and camping accessories
3 May 2026
Unprompted review
Reply from GO Outdoors - Basingstoke
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
We came in looking for walking boots…
We came in looking for walking boots for our son, we were met by Paul who was really helpful and very knowledgeable with questions we asked! Very friendly and didn't rush with us! We ended up buying some walking boots and very happy with them!
Lynda was very helpful at till regarding my membership! Very pleasant visit and will definitely be returning!
7 May 2026
Unprompted review
Reply from GO Outdoors - Basingstoke
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Paul who served us at Basingstoke…
Paul who served us at Basingstoke branch was brilliant . He gave us so much advice about the boots we were trying on . Then he helped us with socks and gave us valuable advice if we ever get blisters .
The branch need to give him a pay rise . He was rushed off his feet .
Lovely man
7 May 2026
Unprompted review
Reply from GO Outdoors - Basingstoke
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
Good advice from Paul in footwear…
Good advice from Paul in footwear today. Thanks for your advice and help
7 May 2026
Unprompted review
Reply from GO Outdoors - Basingstoke
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Had an amazing experience today
Had an amazing experience today, I was desperately looking for some thermal leggings as other stores have packed their ski gear away already! GoOutdoors didn’t have any on the shop floor but with the assistance of Nuriye and Antony they took the time to help me and used a ladder to grab the leggings from the stock in storage! Absolute saved me from being cold this weekend! Would totally recommend :)
7 May 2026
Unprompted review
Reply from GO Outdoors - Basingstoke
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Basingstoke
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Go Outdoors Customer Care Team
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