Popped in for replacement of boots I use for Airsoft and Shaun who also happend to be interested in the sport helped me by picking out ideal pair for my needs and style as well as teaching me a new t... See more
Company replied
Location
Switch locationUnit 1 Gateway, Banbury, OX16 3ER Banbury, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Grace & Tom assisted me to purchase the best suited equipment for my upcoming Everest Base Camp trek , both were extremely knowledgeable about outdoors & trekking, had patience to explain the best for... See more
Company replied
Shaun was really knowledgeable and a great help choosing a new pair of hiking boots. A good selection to choose from to suit different budgets.
Company replied
I browsed online and took my time reading the reviews to find the products that best suited my needs. I made two separate purchases recently. The first qualified for free delivery. That was a painle... See more
Company replied
Company details
About GO Outdoors - Banbury
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Unit 1 Gateway, Banbury, OX16 3ER, Banbury, United Kingdom
4.9
Excellent
943 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Shaun was very attentive and genuine to…
Shaun was very attentive and genuine to all shoppers including ourselves.
Sold is what we needed, assisted with trying, and even helped lug some things to the till. He seemed like a lovely genuine chap a testament to go outdoors.
10 August 2026
Unprompted review
Reply from GO Outdoors - Banbury
Hi,
Thanks for taking the time to leave us a 4 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Shaun is amazing
Shaun helped us get a hiking rucksack- he measured my partner to ensure the straps were positioned to the exact place he needed it.
Amazing service!
10 August 2026
Unprompted review
Reply from GO Outdoors - Banbury
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Delighted!
Excellent service. Ordered items on line for local in-store collection. Arrived promptly, items were ready and staff friendly and helpful (even offering g to help take goods to the car). Have used chairs and table already - delighted! Thank you.
2 August 2026
Reply from GO Outdoors - Banbury
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Excellent
Excellent, polite, friendly service. Jess supported me with applying my DofE discount even when I didn't have my card to hand. Other staff knowledgeable re. hiking boots and fleeces.
9 August 2026
Unprompted review
Reply from GO Outdoors - Banbury
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Go Outdoors Customer Care Team
The sales staff were excellent
The sales staff were excellent, very accommodating helpful and clearly knowledgeable, Shaun the sales person who helped me with a walking shoe fitting and purchase was extremely patient and knowledgeable.
6 August 2026
Unprompted review
Reply from GO Outdoors - Banbury
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Excellent support!
Excellent prices and staff support! Friendly, quick and assured staff support from Jess and Skye! Amazing customer service. Five stars!
6 August 2026
Unprompted review
Reply from GO Outdoors - Banbury
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Go Outdoors Customer Care Team
Had a problem with an item but all…
Had a problem with an item but all handled smoothly and extremely well. It's not about the problem - it's how the problem is dealt with that counts!
29 July 2026
Reply from GO Outdoors - Banbury
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Legend staff —- Shaun
The member staff call Shaun , he is a legend, Help a lot . Thanks
3 August 2026
Unprompted review
Reply from GO Outdoors - Banbury
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Jess was really helpful when exchanging…
Jess was really helpful when exchanging our family tent. My partner called and then followed up by visiting the store, at which point our tent was exchanged without any fuss. Thank you for great customer service.
2 August 2026
Unprompted review
Reply from GO Outdoors - Banbury
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Excellent service today at Banbury…
Excellent service today at Banbury branch of Go Outdoors.
Shaun saved us a fortune by pointing out the Eurohike special offer.
Thank you so mych
1 August 2026
Unprompted review
Reply from GO Outdoors - Banbury
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Good friendly service
Amelie was very helpful in untangling the various outdoor jackets from the security system and helping with sizes. Very good service. Thank you.
31 July 2026
Unprompted review
Reply from GO Outdoors - Banbury
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
I would like to say a big thank you to…
I would like to say a big thank you to Shaun for his outstanding customer service. He was friendly, welcoming, and extremely knowledgeable. He took the time to listen and made sure I found the right products without any pressure. Nothing was too much trouble, July 2026Shaun is a great asset to GO Outdoors, and I would happily recommend the store because of the excellent service I received.
23 July 2026
Unprompted review
Reply from GO Outdoors - Banbury
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Horrible
Must have been one of the worst customer service experiences I’ve ever had.
Had a faulty item that I’d paid a considerable amount of money for ended up breaking the night I took it home so immediately took it back the next day to be told “oh I can’t give you any complaints email/number I can’t give you corporates number” and just issued a refund instead then proceeded to tell me to go to another store if I wanted a better chair. Won’t ever be coming back to this store as it was horrifying customer service
29 July 2026
Unprompted review
Reply from GO Outdoors - Banbury
Thank you for taking the time to leave a review.
We are sorry to hear about your experience. Having a product fail so soon after purchase is disappointing, and I appreciate that you expected clearer support when you returned to the store.
Whilst we are pleased that a refund was provided, we are sorry to learn that you were left feeling unsupported when trying to raise your concerns and that your interaction with the store team did not meet your expectations.
We never want customers to feel that their concerns are not being taken seriously, and this is not the level of service we aim to provide.
Your feedback has been noted and will be shared with the relevant management team for review. Thank you for bringing this matter to our attention.
Kind regards
Go Outdoors Customer Care Team
Thank you Shaun
Thank you Shaun !
Ellie & yourself took time to search out & try & find a new tube for my burst one. Unfortunately you didn’t have my size.
Shaun thank you for showing me other alternatives. Ie Puncher repair options
Top man
I think management should buy him a coffee. As he wouldn’t have one of me
Thank you again & again
29 July 2026
Unprompted review
Reply from GO Outdoors - Banbury
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Banbury
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Great service from Jess
Great service from Jess, she offered advice and was really considerate of what I wanted. Will certainly shop there again. Thank you.
24 July 2026
Unprompted review
Reply from GO Outdoors - Banbury
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Big thanks to Shaun helping me to…
Big thanks to Shaun helping me to choose the right gear !!! Amazing friendly staff, great place to make you shopping , variety of gear available so everyone will find something useful
18 July 2026
Unprompted review
Reply from GO Outdoors - Banbury
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Needed some walking boots for my…
Needed some walking boots for my practice before Snowdon, was served by Shaun. Very helpful and showed me a trick with the laces, had a good chat very friendly, showed me boots in my budget and what I wanted the for. Couldn't fault the service at all
16 July 2026
Unprompted review
Reply from GO Outdoors - Banbury
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
I bought a pair of walking shoes today…
I bought a pair of walking shoes today and was looked after brilliantly by Rebecca. She was knowledgeable about the products and helped me decide on the most suitable pair for my foot shape. The service at the pay point was equally good, Jess was friendly and making my shopping experience smooth from start to finish.
16 July 2026
Unprompted review
Reply from GO Outdoors - Banbury
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Shaun was so knowledgeable
Shaun was so knowledgeable, kind and helps massively when choosing new hiking boots.
11 July 2026
Unprompted review
Reply from GO Outdoors - Banbury
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.