I visited the shop in Bakewell twice recently, each time to buy a pair of walking boots, once for my son and once for my partner. Each time, my family members said they were very pleased with the serv... See more
Company replied
Location
Switch locationRutland Square Unit 3, DE45 1BT Bakewell, England, GB
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See what reviewers are saying
I received amazing help and assistance today from Tom and Ruby in your Bakewell Store. I required expert advice on how to deal with an emergency situation with my camping equipment. They came out top... See more
Company replied
Great experience in store today. Was looking for trousers and a waterproof for my husband. Roger showed me all the suitable waterproof jackets, explained prices and differences. Waited patiently while... See more
Company replied
The efficiency of your staff and the knowledge he had, Rogo was able to get what I wanted swiftly.
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Company details
About GO Outdoors - Bakewell (Express)
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Rutland Square Unit 3, DE45 1BT, Bakewell, England, United Kingdom
4.9
Excellent
182 reviews
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This company invites their customers to review, whether positive or negative
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DofE ready - great customer service.
Excellent customer service helping my son prepare for DofE - he’s now kitted out and great advice given. Thank you
30 November 2025
Unprompted review
Reply from GO Outdoors - Bakewell (Express)
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Bakewell (Express)
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
Buying new walking boots
Roger was great about helping me buy a pair of waterproof walking boots. I tried different pairs and he got me walking round to see which was the most comfortable.
28 November 2025
Unprompted review
Reply from GO Outdoors - Bakewell (Express)
Hi,
5 star reviews are important to us and reviews like this help us establish that we're going in the right direction.
Thanks for shopping with us.
Kind Regards
Go Outdoors Customer Care Team
Friendly helpful but not pushy staff
Friendly helpful but not pushy staff
Roger was exceedingly helpful and informative without trying too hard
He recommended different things which were similar to items I had seen online and also things to help with working out in the cold
20 November 2025
Unprompted review
Reply from GO Outdoors - Bakewell (Express)
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
James was extremely knowledgeable and…
James was extremely knowledgeable and went above and beyond listening to what I required as a Jacket for Iceland .
Shop was very clean too.
Thank you James , one happy customer .
25 November 2025
Unprompted review
Reply from GO Outdoors - Bakewell (Express)
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Great service and fantastic prices…
Great service and fantastic prices today In Bakewell.
21 November 2025
Unprompted review
Reply from GO Outdoors - Bakewell (Express)
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Bought a lovely Berghaus Goretex…
Bought a lovely Berghaus Goretex waterproof at an excellent price in the Black Friday sale. Polite, knowledgeable and unobtrusive service from Roger. Thanks
18 November 2025
Unprompted review
Reply from GO Outdoors - Bakewell (Express)
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Tom was very helpful when I was…
Tom was very helpful when I was choosing a new sleeping bag. 👍
30 October 2025
Unprompted review
Reply from GO Outdoors - Bakewell (Express)
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Would recommend staff & shop
We were welcomed as we entered, left to browse and then approached after browsing. Staff we helpful & friendly. We were helped to make a decision by Roger and bought in the store for home delivery. Rab gilet arrived as promised, with no issues. Would happily recommend shop for personnel & price. Thank you.
27 October 2025
Unprompted review
Reply from GO Outdoors - Bakewell (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Great shop and great service
Great shop and great service. Staff very knowledgable about the products and very helpful . Highly recommend.
27 October 2025
Unprompted review
Reply from GO Outdoors - Bakewell (Express)
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Amazing service
Amazing service. They were very kind and helpful. Highly recommend
25 October 2025
Unprompted review
Reply from GO Outdoors - Bakewell (Express)
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Bakewell (Express)
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
Very good shop
Very good shop. Always had good service. Roger served me today, friendly and helpful
19 October 2025
Unprompted review
Reply from GO Outdoors - Bakewell (Express)
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Bakewell (Express)
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Staff always friendly and very helpful
Staff always friendly and very helpful. My go-to for outdoor related clothing and shoes.
7 October 2025
Reply from GO Outdoors - Bakewell (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Bought 2 north face t shirts and got…
Bought 2 north face t shirts and got one half-price! Also wife used her in store card so overall saved a few pounds! Good service and great shop will be calling again
5 October 2025
Unprompted review
Reply from GO Outdoors - Bakewell (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Bakewell (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Excellent service
We were served by Roger. He was super friendly and helpful, not only with the items in the shop but also about the local area and made good suggestions for walks (we were buying walking boots). He was very knowledgeable about the boots. Very pleasant experience at this store. Thank you.
21 September 2025
Unprompted review
Reply from GO Outdoors - Bakewell (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
helpful friendly team
26 September 2025
Reply from GO Outdoors - Bakewell (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
We visited your store whilst on holiday…
We visited your store whilst on holiday in Bakewell when we experienced a sudden unexpected 😲 storm. Headed into your shop and came out after purchasing a much needed jacket. Staff extremely helpful and friendly. Thanks 😊
18 September 2025
Reply from GO Outdoors - Bakewell (Express)
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
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