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Review summary

Created with AI, based on recent reviews

Most reviewers were somewhat happy with their experience overall. Many consumers appreciate the service they receive, often highlighting the professionalism and helpfulness of the staff. People frequently mention specific employees who went above and beyond, providing excellent assistance and making their interactions positive. However, some people were dissatisfied with the company's website, finding it difficult to navigate or experiencing issues with its functionality. Additionally, a few customers expressed concerns about the quality of certain products, describing them as poor or not meeting expectations.

What people talk about most

Service

Reviewers highlight ambiguous aspects of service. While many customers praise excellent service, highlighting... See more

Staff

People report ambiguous experiences with staff. While many customers praise staff members for being helpful,... See more

Product

Customers had ambiguous experiences with product. Some reviewers praised specific items, such as coats,... See more

Website

Users describe negative interactions with websites, citing issues such as Google placing ads from websites... See more

Price

Customers consistently note ambiguous experiences with price. Many reviewers express frustration over... See more

Reviews shaping this summary

Rated 2 out of 5 stars

No matter what Google has given to the world that is positive, Google also takes what is not theirs. One example being that they are extremely nosey, they want to know everything that every person who... See more

Rated 2 out of 5 stars

I've noticed so many of my reviews have been removed and now tagged as 'unpublished' Odd that all of these are negative and not one positive review has been affected. With nearly 300 reviews somethin... See more

Rated 4 out of 5 stars

It's quite a challenge to get an appointment since the changes at this practice. The reception is busy and the message box was full. However Nitin came to the rescue and squeezed me in for an emergenc... See more

Rated 1 out of 5 stars

.com or .co.uk it doesn't really matter does it? Google continues to ply their crap. Giving me results for pkr or rupees or hindi despite me being in the uk? Additionally search function operates like... See more


Company details


Contact info

2.8

Average

TrustScore 3 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Google is trash

Google is trash, they prevent people from removing android devices from their account because they’re obsessed with stealing and selling your data. It used to be easy to remove old devices but Google went in and removed all the ways we can remove old devices. So now I’m getting Google security prompts on a phone I’m not signed into with Google anymore and is factory reset. Yet when I sign in on the web it’s still asking me to check this phone for a promo that never comes. Google are retarded and full of shit.

13 October 2025
Unprompted review
Rated 1 out of 5 stars

OPULENT MOTORS DERBY

OPULENT MOTORS DERBY, THE OWNER WILL COME ACROSS A VERY NICE GUY AND TO A CERTAIN EXTENT HE IS, BUT BE VERY AWARE, kind words and nice gestures are not always met with honour and integrity as I found out after dealing with opulent motors of derby

2 October 2025
Unprompted review
Rated 4 out of 5 stars

Use on a daily basis on mobile…

Use on a daily basis on mobile sometimes have to change to desktop view for certain pages however that's livable allways used so not interested in other browsers.

4 October 2025
Unprompted review
Rated 1 out of 5 stars

Absolutely terrible company …

Absolutely terrible company.Get bombarded with the same adverts over and over.Don't understand why they give you the option to say you are not interested, it's inappropriate etc when Google do nothing about it.

3 October 2025
Unprompted review
Rated 1 out of 5 stars

Can I give minus 50

Can I give minus 50. truly awful company. awful customer service, dreadful CEO. should be fired asap. Horrendous, can I get people to realise what a barrel of crap my experience has been and a public relations class.

30 September 2025
Unprompted review
Rated 1 out of 5 stars

Been a life long fan of Google until…

Been a life long fan of Google until now, where they have robbed me of my trade in price. Bought the Pixel 10 and traded in my Pixel 9. The trade in payment was not competed due to my payment method, which hasn't changed since my Pixel 2. After clicking the link to fix the so called problem, still no payment arrived. So I have paid full up price and they have my Pixel 9 for free. And guess what, no contact phone, email or any other way to contact them, both email addresses I have for them are unmonitored. So will have to report it as a theft.

24 August 2025
Unprompted review
Rated 1 out of 5 stars

Literally the only times I've been…

Literally the only times I've been scammed, Google have had a hand in that.
I haven't been scammed in forever.
But somehow in the last month, I've been phished TWICE trying to buy things through Google Pay, pushed to the top of the results by Google sponsorship!
I just ordered a jacket. I typed in "winter coats UK" and started looking along the reel at the top of the phone.
They're trustworthy right?

WRONG!!!!!!!!!
I find exactly what I'm looking for.
I pay for it, Google Pay again.
No issues.
The confirmation comes through.i press tracking.
It's in china! As is the company.
Their trustpilot is 1.1 which is too much.
They send out garbage. Then when you complain, they send you offers, stating it would cost too much to send back, so you might as well take this 50%

Nope!
Thanks AGAIN Google.
"Clarke of London" who are a Chinese company, are in the UK searches.
And if anyone knows where a website is located, it's Google!
But it turns out they're sponsored!
So they pay Google for the rights to rip people off.
A kid the top results, they're bought and paid for by SCAMMERS which Google facilitates on its platform!
It puts it in the "UK" searches, despite being in china!
Somebody respond to this, because my bank will be contacting you. So I need a reference or something.
And yes, you read these.
Because of you, I've lost £64.49 and I want it back.
It's legitimately YOUR fault for putting them in amongst UK sellers, KNOWING they're a Chinese company. Meaning poor quality crap.
Difficulty returning.
Difficulty retrieving money. But they've obviously got a UK account, so seize that. Pay the hundreds of people they've ripped off.

How much do they pay you for this?
How much do they pay for you to SPONSOR THEM???? A tenner?
A tenner to steal thousands!
You lot are corrupt!
Or you don't care about your users. Just that £10er.
You suck! And you're costing people money. Hard earned money.
We're being scammed, BECAUSE OF YOU!!!!!!!!!

12 September 2025
Unprompted review
Rated 1 out of 5 stars

Google wallet vanished all my cards…

Google wallet vanished all my cards over night!!!!!!!!!!!!! Re entered them all, appear on phone, then vanish again WTAF. Google customer service non existent. Always been a fan of tech, but this has finished me. Cash and traditional plastic card on only from now on, what a shit show.

20 September 2025
Unprompted review
Rated 1 out of 5 stars

Why do we have to put up with this crap?

Wjy do Google constantly keep forcing anyone with a phone to look at ads? Absolutely ridiculous. Every time I pick up my phone there's another collection of advertisements I have to endure before, and during anything I am trying to read. And I find it difficult to navigate the crap that my phone keeps displaying.
Maybe it's because I'm a dinosaur where technology and it's advancement are concerned, I have no idea how , or if it's possible to make it stop. Very, very annoying

16 September 2025
Unprompted review
Rated 5 out of 5 stars

Waterwell Care

Waterwell Care provided excellent support for my dad during his 6-week enablement period after a long hospital stay. The carers were encouraging, professional, and always treated him with patience and respect. With their help, he regained his strength and confidence and is now fully independent again. I’m so grateful for the care and motivation they gave him throughout his recovery – it made all the difference. Should Dad ever need longer-term care in the future, we would have no hesitation in working with Waterwell Care again.

13 September 2025
Unprompted review
Rated 2 out of 5 stars

Nosey people

No matter what Google has given to the world that is positive, Google also takes what is not theirs. One example being that they are extremely nosey, they want to know everything that every person who has Google on whatever devices is doing, like what we do every day. Our daily tasks like medical appointments, when we go shopping, or if/when we go out to eat, plus they have to the contact information for every person we have on our phones. It's really sad that someone(s) are so F'ed up in the head that they think that they have a right to others personal stuff. People, focus on yourselves so you can heal and stop being a control freak. That is all!

13 September 2025
Unprompted review
Rated 1 out of 5 stars

Google are the most arrogant company in…

Google are the most arrogant company in the world and will do nothing to help you no matter what the problem is...supplied all relevant documentation and still they refuse to allow my Google ads to run and worse still there is absolutely no way of contacting them or getting it resolved....typical example of a company that was allowed to get to big and powerful as now they don't give a damn for anyone but themselves.

8 September 2025
Unprompted review
Rated 1 out of 5 stars

Warranty Scam

Do not buy goods from Google as their so-called customer support is an absolute disgrace.
I received an email from Google stating they had fitted a faulty battery to my Pixel 6a and that I was entitled to $452 compensation as my phone was still in warranty. However, they kept delaying payment until my warranty expired and are now saying that because my warranty has expired I'm only entitled to $150 compensation. This company is disreputable and operates in a totally unethical and immoral manner.

5 September 2025
Unprompted review
Rated 2 out of 5 stars

I have just removed all google…

I have just removed all google programmes from my daughter's and my MacBooks and they are now running much better. Google appears to have been stalling safari and my daughter's MacBook had the fan going because of background activity. Using AVG I traced it to a google application updating all the time in the background. Google removed and safari works perfectly and no excess battery usage due to background activity. Sorry, I like google as a whole but it appears their apps prevent MacBooks running properly.

2 September 2025
Unprompted review
Rated 1 out of 5 stars

Google Censorship - Blocked Review, Issues With Google Maps & Privacy Concerns with Trackers

I have found my experience with Google to not be very good. Multiple Google contribution reviews of mine have been removed without notification and with no valid reasons provided by moderators. I do as you can clearly see by my Trustpilot reviews be very clear, open and honest with the view and purpose to help people, but to also have my voice heard. It is a right that we're born with to speak our minds freely as long as it is done in a truthful and honest manner. We do however have the right to offend without Censorship, as long as it is done without using derogatory language and kept to the facts, which is what I always do. Google moderators however seem to think that it's acceptable to remove my Google reviews without notifying me with a valid reason as to why (which their isn't a valid reason, so that's the evidence in itself). This as a result has made me lose significant confidence in Google as a search engine and it's related products. I've also experienced issues with Google Maps. I do not believe that the map pop-ups & questions are safe to answer whilst driving, which they pop-up on a regular basis, which could potentially divert a drivers attention from the road - I disagree with this function of Google Maps. Also, Google are not regularly liaising with National Highways England in a quick enough fashion as on many occasions I've encountered road blocks but this hasn't been communicated to Google Maps, which has meant that I've had to change route in unfamiliar areas that have leaded me far away from my desired destinations. I also take issue with google trackers and the volume of them viewing my personal information, as my cybersecurity product services provider have been feeding back a lot of information to me regarding Google trackers and the high volume of them that have been tracking me. This again, has caused a significant breach in my trust in Google and it's related services, which has in-turn forced me to not use the Google search engine anymore and seek more private friendly web browsing methods. So, overall. A very unpleasant experience with Google.

28 August 2025
Unprompted review
Rated 5 out of 5 stars

Tc decorating hull

Great job done by Terry.
We had the full bungalow decorated and he has made a fantastic job.
He is a very easy guy to get along with and we would definitely hire him again in the future and would recommend him to anyone needing a decorator.

26 August 2025
Unprompted review

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