Goodwin Smith Reviews 

4,958
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 37 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the high quality and comfort of the products, noting their durability and long-lasting nature. Many people also appreciate the quick dispatch and fast delivery service, often receiving their orders promptly and well-packaged. Reviewers are consistently happy with their purchases, with some highlighting excellent customer service experiences. However, some customers reported dissatisfaction with product quality, describing items as cheap, not matching online descriptions, or being faulty. A few other people also felt that customer service was problematic, mentioning slow response times and issues with delivery information.

What people talk about most

Product

People report positive experiences with product quality and design, often describing items as great quality,... See more

Quality

Consumers find quality to be positive, with many reviewers praising the great quality, timeless design, and... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the speed and efficiency of... See more

Customer service

Customers had ambiguous experiences with customer service, with some reporting positive interactions where... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service, quick to dispatch and deliver. The quality of the product is superb! My husband says the dressing gown is comfortable, warm and cosy. He loves it! 👌

Company replied

Rated 5 out of 5 stars

Great product. We bought slippers and they are still looking fantastic a year later. Quick delivery also. Would definitely buy from them again.

Company replied

Rated 5 out of 5 stars

Excellent product. Good value.Wonderful comfortable, warm slippers. They were that good I have bought several pairs not just for myself but for the whole family for Xmas (6 pairs). The gents slippers... See more

Rated 5 out of 5 stars

I bought my slippers from Godwin Smith nine months ago and am delighted with them. I prefer to leave reviews after I've owned / used an item for a while and can confirm that my slippers have not only... See more

Company replied


Company details

  1. Boot Store
  2. Fashion Designer
  3. Men's Clothing Store
  4. Shoe Store
  5. Tuxedo Shop

Written by the company

Luxury footwear, designed in England, made in Portugal & Italy.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.6

All reviews

(4,958)

38 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great product

Great product. We bought slippers and they are still looking fantastic a year later. Quick delivery also. Would definitely buy from them again.

16 December 2024
Unprompted review
Goodwin Smith logo

Reply from Goodwin Smith

thanks for the feedback!

Rated 2 out of 5 stars

Mediocre Quality

Over the years, I have bought three pairs of formal shoes from this company. Two of the pairs have been faulty. Sluggish performance, long reply times from customer support. I will not be returning as a customer.

18 November 2025
Unprompted review
Goodwin Smith logo

Reply from Goodwin Smith

Hi Michael thanks for your feedback, we are sorry you have not had a good experience. This is not usual, as you can see from our thousands of 5 star review. We hope you will consider us again.

Rated 1 out of 5 stars

Joke of a company

Joke of a company. I ordered my shoes on October 17th. At the time, they were advertised as next-day delivery. I was informed by customer service that, that was a mistake, and if I read the small print, it says week commencing 3rd November.... very disingenuous.

Anyway, still no tracking, and I am now being told, even though they are still advertising and misleading 3rd November, that the shoes won't actually arrive until 19th November, a month after I ordered them.

I have asked for a full refund, and no response.

Shambles of a company and very dishonest advertising.

5 November 2025
Unprompted review
Goodwin Smith logo

Reply from Goodwin Smith

Hi Oscar, thanks for your feedback. Unfortunately some of our latest Autumn / Winter shoes have been delayed by a week. We do state on the product page, this was a pre-order item with an estimated delivery date. We have refunded your card and we apologize again for the inconvenience. Regards Goodwin Smith

Rated 5 out of 5 stars

Great slippers

Great slippers, good quality, I buy before Christmas every year. Shopping is quick and always arrives well packaged.

30 January 2025
Unprompted review
Goodwin Smith logo

Reply from Goodwin Smith

Thanks for your feedback!

Rated 1 out of 5 stars

DO NOT BUY

DO NOT BUY. The ‘sheepskin’ slippers I ordered are terrible quality, and I heavily suspect they have never been near a sheep in their poor, flimsy life. They feel like cardboard and plastic. Their returns portal doesn’t work, and they only got back to me after multiple emails. They then charged me another £5 to return them. The cheek of it. It’s got to be a scam company - even if only in the sense they are portraying shocking quality products as decent goods.

And now to add insult to injury, they tried to get me to take down this review by claiming it was for another company. If that were true, why have they just replied to my review, in which they have now claimed I wore the slippers. I only tried one on, and the stuffing was still inside the other one. So they lie too.

2 October 2025
Unprompted review
Goodwin Smith logo

Reply from Goodwin Smith

Hi Hannah, I am sorry to hear you are not happy with the quality. We are certainly not a scam company and we have referred your comments to our legal department. It's very odd to hear that you think they are terrible quality, when we receive thousands of 5 star reviews for a product we have sold for many years. They are Australian Sheepskin. We wouldn't be in business if we sold an inferior product over the last 15 years. Having looked back through your correspondence I can see our customer service offered you a replacement pair which you rejected , however you didn't want to return the slippers, but still requested a full refund - unfortunately we cannot refund customers until we receive the return back. We notice the slippers had been worn on return, however as a goodwill gesture we still refunded them.

Rated 5 out of 5 stars

Great service

Great service, quick to dispatch and deliver. The quality of the product is superb! My husband says the dressing gown is comfortable, warm and cosy. He loves it! 👌

12 December 2024
Unprompted review
Goodwin Smith logo

Reply from Goodwin Smith

thanks for the feedback!

Rated 5 out of 5 stars

Excellent quality and value

I bought my slippers from Godwin Smith nine months ago and am delighted with them. I prefer to leave reviews after I've owned / used an item for a while and can confirm that my slippers have not only proved blissfully warm and comfortable but also pleasingly hardwearing. I highly recommend them and will certainly buy another pair when mine eventually go to Slipper Heaven (which, however, they show no sign of doing any time soon).

17 January 2025
Unprompted review
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Reply from Goodwin Smith

thanks for the feedback! Goodwin Smith Shoes

Rated 5 out of 5 stars

Great quality products at reasonable…

Great quality products at reasonable prices.
Prompt delivery
Trainers are very comfortable and hard wearing .

16 September 2025
Unprompted review
Goodwin Smith logo

Reply from Goodwin Smith

thanks for the feedback! Goodwin Smith Shoes

Rated 1 out of 5 stars

MOULDY SHOES!!

MOULDY SHOES!!

Avoid like the plague. Absolutely disgusting boots were sent to me so obviously no quality control. I have an infant at home as well so Absolutely livid!!

9 September 2025
Unprompted review
Goodwin Smith logo

Reply from Goodwin Smith

Hi Stephanie, We are sorry to hear you received mould on the shoes- we were not aware of this when they were sent out. This is very unusual and we can only apologise. We did offer to send you another pair free of charge which you declined. As you'll see on our profile we have thousands 5* reviews. Apologies once again.

Rated 5 out of 5 stars

Wonderful shoes!!

Wonderful shoes. I ordered a brown pair of boat loafers and a pair of black oxford leather patent shoes in size 12. By far the comfiest and highest quality shoes I've ever owned. You can tell how well made they are when you try them on.

Thank you!

24 July 2025
Unprompted review
Goodwin Smith logo

Reply from Goodwin Smith

Thanks for your feedback!

Rated 1 out of 5 stars

Trying to return the shoes says type…

Trying to return the shoes says type your order number in Via the website have done that says incorrect order number I’ve emailed them several times no response

11 July 2025
Unprompted review
Goodwin Smith logo

Reply from Goodwin Smith

Hi Ryan, I'm sorry you have had an issue with the returns link.I've checked the link and it's working fine from our end. I've refreshed your account, please try again and refresh your browser. Please note you emailed today at 11,11am and then again at 1.52pm, it can take us up to 24 hours to respond when we are a busy. Please let us know if you have any further difficulty using the returns link. Regards, Goodwin Smith

Rated 5 out of 5 stars

Great quality

Great quality, they last and look good

2 June 2025
Unprompted review
Goodwin Smith logo

Reply from Goodwin Smith

Thanks for your feedback!

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