Our small UK charity raises money to help educate over 500 children per year in rural Uganda, and much is raised by regular and one-off donations. When we need to add a new fundraising page its ver... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was really impressed by Good Hub. I was quite clumsy in setting up my fundraising page but was surprised to receive personal advice by email, help in getting it right and a call to confirm everythi... See more
Company replied
Rebecca and the rest of the GoodHub team are super helpful and always on hand if we ever have any queries about the fundraisers we run. A genuinely lovely organisation and so helpful to small rescues... See more
Company replied
We, the Rotary Club of Swindon North and Thamesdown have used Good Hub for a number of years now - it's an absolutely brilliant platform. It's easy to set up campaign pages and for our fund raisers t... See more
Company replied
Company details
Written by the company
GoodHub is a UK-based charitable giving platform that helps charities and supporters raise funds and connect with causes that matter to them. The platform is designed to make it easier to discover and support a wide range of charities, from well-known organisations to smaller, high-impact causes that are often harder to find. Through fundraising pages, campaigns, and events, individuals and teams can raise money in a way that is simple, transparent, and accessible. GoodHub operates with a focus on value for charities, aiming to ensure that as much of each donation as possible reaches the intended cause. At the same time, we invest in building tools that help charities grow their fundraising and engage their supporters more effectively. We place a strong emphasis on trust, compliance, and responsible fundraising. This includes carrying out due diligence and monitoring activity on the platform to help protect donors and charities, and to ensure that funds are used appropriately. Our goal is to support a healthier and more transparent giving ecosystem—one where donors can give with confidence, and charities of all sizes have a fair opportunity to be seen and supported.
Contact info
7 Gay Street, BA1 2PH, Bath, United Kingdom
- 01225 312388
- hello@goodhub.com
- www.goodhub.com
4.6
Excellent
37 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We used to use other FR platforms but…
We used to use other FR platforms but haven't looked back since using Good Hub! As a small charity, we have appreciated the excellent customer service both in person (as we live in Bath where GH is based) and by phone and email. Response is prompt, and the site is well managed and easy to navigate. Recommended above similar platforms.
6 May 2026
Unprompted review
Reply from Goodhub
Thanks so much, Ness — we really appreciate your continued support over the years.
The team always enjoy working with you, and we’re especially grateful for the thoughtful and constructive feedback you’ve shared along the way, which has helped us continue improving the platform and the experience for charities.
Thank you again for your trust in GoodHub.
Brilliant service
Brilliant service!
I have used Goodhub on several occasions to raise money when doing sporting events. Super easy campaign set up and brilliant customer service. Refreshing to be able to speak to someone if you need help.
Thanks!
4 May 2026
Unprompted review
Reply from Goodhub
Thank you! Glad the set-up was straighforward!
We have used Goodhub for a few years…
We have used Goodhub for a few years now and have always been very impressed by their level of support. As a small charity, it's great being able to call in and check things out if we need to, or arrange a meeting very quickly when wanting to use one of their many services and getting that bit extra advice. The team at Goodhub are always very helpful friendly and quick to act.
Goodhub as changed over the past couple of years , expanding what they offer and making their system extremely accessible for multiple types of fundraising events. They provide great reports on projects, manage the 'gift aid' side of things, taking the hassle off of us, and all at very competitive costs compared to some other platforms. We would highly recommend them.
29 April 2026
Unprompted review
Reply from Goodhub
Thank you for such detailed and thoughtful feedback — we really appreciate your continued support over the years.
We’re pleased to hear that the platform and the team have been helpful to you, and that being able to speak to someone or arrange support quickly has made a difference. We know how important that is, especially for smaller charities.
It’s also great to hear that the developments we’ve made to the platform, along with features like reporting and Gift Aid support, are helping to make fundraising easier to manage.
Thank you again for your trust in GoodHub and for your recommendation — we’re grateful to support the work you’re doing.
If you value customer service, stop looking you have found the right one.
After an experience with another platform that is best described as horrific, it has been a real joy to be working with GoodHub. My charity involves scout groups and schools in our environmental work and it's great that these parties can almost independently run their own campaigns on our behalf.
As relatively new charity, one that is extremely busy, we have taken advantage of GoodHub's Gift Aid management. The cost is reasonable and it's one less item for us to deal with.
By far the biggest draw for us is the fact that they have a phone number and they actually answer it with a smile. I don't think this exists amongst other platforms and this is so very important to us.
We kissed a lot of frogs before we selected GoodHub so that you don't have to.
7 December 2025
Unprompted review
Reply from Goodhub
Thank you for such a thoughtful and generous review — we really appreciate you taking the time to share your experience.
We’re especially pleased to hear that GoodHub has been a positive change for you, and that the platform is working well for your fundraising across scout groups and schools. It’s great to know that this flexibility is helping you extend your impact.
We also understand how valuable it is for busy charities to be able to rely on support and services like Gift Aid management, so it’s good to hear that this has made things easier for your team.
Most of all, your comments about being able to pick up the phone and speak to someone mean a lot to us. We believe that accessible, responsive support should be a given, not an exception.
Thank you again for your trust in GoodHub, and for the important work you’re doing.
The staff were extremely helpful and…
The staff were extremely helpful and Rebecca could not have made the process easier! This was my first fundraiser with GoodHub and I would definitely use them again for my next fundraiser!
31 March 2026
Unprompted review
Reply from Goodhub
Thank you so much for your kind feedback — we’re really glad your first experience with GoodHub has been a positive one.
It’s great to hear that Rebecca was able to make the process straightforward and support you along the way. We’ll be sure to pass your comments on to her.
We’re delighted to hear you’d use GoodHub again, and we look forward to supporting your next fundraiser.
Thanks again for your support.
Great support
Rebecca is always keen to help and is extremely knowledgeable on how to set up campaigns
13 April 2026
Unprompted review
Reply from Goodhub
Thank you for your feedback — we really appreciate it.
It’s great to hear that Rebecca has been helpful and able to support you with setting up your campaigns. We’ll be sure to pass your kind comments on to her.
Thanks again for your support and for choosing GoodHub for your fundraising.
Great fundraising platform
GoodHub have made managing our fundraising campaigns simple, efficient and effective.
What really stands out is the customer service — the team is always prompt, helpful, and genuinely supportive whenever we need help or advice.
8 April 2026
Unprompted review
Reply from Goodhub
Thank you for your kind feedback — we really appreciate you taking the time to share your experience.
We’re pleased to hear that GoodHub has helped make managing your fundraising campaigns simple and effective. It’s also great to know that the support from the team has made a difference when you’ve needed it.
We’re grateful to support Gaddesden Place RDA and the important work you do. Thank you again for your trust in GoodHub.
GoodHub is there to talk to
I had a small problem setting up my new campaign - but a lovely conversation sorting it out! GoodHub staff have always been helpful over the 4 years I have worked with them.
7 April 2026
Unprompted review
Reply from Goodhub
Thank you for your kind words — we really appreciate you taking the time to share your experience.
We’re glad we were able to help get your campaign set up, and it’s great to hear that speaking directly with the team made things easier. Being available and helpful when it’s needed is something we care about.
It also means a lot to hear that you’ve had a positive experience working with GoodHub over the past four years. Thank you for your continued trust and support.
Fantastic platform for fundraising and…
Fantastic platform for fundraising and events. Such a simple set-up process and incrediby easy to add campiagns and events. Thanks to Julie for guiding us through the process.
1 April 2026
Unprompted review
Reply from Goodhub
Thank you for your kind feedback — we’re really glad to hear you’ve found the platform simple to use and easy to manage for your campaigns and events.
We’ll be sure to pass your thanks on to Julie as well. It’s great to know she was able to support you through the process.
We appreciate your support and wish you every success with your fundraising.
We’ve been using GoodHub for our…
We’ve been using GoodHub for our fundraising and events and it’s worked really well for us. It’s straightforward, doesn’t take loads of time to manage, and just does what we need it to do.
As a small not-for-profit, we don’t have capacity for overly complicated systems, so having something that’s easy to pick up and use has made a real difference.
30 March 2026
Unprompted review
Reply from Goodhub
Thank you for sharing this — we really appreciate it.
We’re especially pleased to hear that GoodHub has been straightforward to use and not time-consuming to manage. We know that for smaller organisations, time and capacity are often limited, so keeping things simple and practical is something we focus on.
It’s great to know the platform has made a difference for Brighter Futures Together, and we’re grateful to be able to support the work you’re doing.
Thank you again for your trust in GoodHub.
We wouldn't use any other platform!
We have been using Good Hub for a year, and have had 3 events, a raffle and a crowdfunder in that time. The pages are so easy to set up, the company are constantly improving the interface and are very quick to respond whenever we need anything at all. There have been many times when I have been on the phone needing something changed very quickly and they always work hard to get things sorted for us. We wouldn't use any other company for our events and fundraising.
31 March 2026
Unprompted review
Reply from Goodhub
Thank you so much for your continued support — it really means a lot to us.
We’re delighted to hear that GoodHub has been working well for your events, raffle, and crowdfunding activity over the past year. It’s great to know that the platform has been easy to use and that the improvements we’re making are making a difference.
We also really appreciate your comments about the team. Being responsive and helping when things need to be turned around quickly is something we take seriously, so it’s good to hear that’s been your experience.
Thank you again for your trust in GoodHub — we’re grateful to support your fundraising and look forward to continuing to work with you.
So easy & great customer service
I was able to find the charity I wanted to support quickly. The site is super easy to use and my page was live in just a few minutes. When I did have a question I was able to speak to a real person, a refreshing change these days!
12 March 2026
Unprompted review
Reply from Goodhub
Thank you for your kind feedback — we really appreciate you taking the time to share your experience.
We’re glad to hear you found the platform easy to use and were able to get your page set up so quickly. Making the process simple and straightforward is something we put a lot of focus on.
It’s also great to know that being able to speak to a real person made a difference. We believe that good support should always be accessible when it’s needed.
Thanks again for your support and for choosing to donate through GoodHub.
Outstanding level of service
I genuinely can’t recommend Goodhub highly enough. Our charity, Cure Cancer, has been using the platform for several years, and it has consistently exceeded our expectations. Compared to other donation platforms we’ve tried, Goodhub stands out by a significant margin in both performance and reliability.
What really sets them apart is their exceptional level of support. The team is proactive, knowledgeable, and truly invested in helping charities succeed. Chris in particular has been outstanding—always responding quickly, efficiently, and with genuine care. No question feels too small, and every query is handled with professionalism and attention to detail.
Goodhub has made managing our fundraising simpler, smoother, and far more effective. It’s a platform we trust completely and one we would wholeheartedly recommend to any organisation looking to elevate their fundraising efforts.
John Fast&Furious running team raising funds on behalf of Cure Cancer
31 March 2026
Unprompted review
Reply from Goodhub
Thank you so much for this thoughtful and detailed feedback.
We’re really pleased to hear that GoodHub has been working well for Cure Cancer over the years, and that the platform has helped make your fundraising more effective and easier to manage. That’s exactly what we aim to achieve.
It’s also great to know that the support you’ve received has made a difference. We believe it’s important that charities feel supported and can rely on timely, knowledgeable help whenever they need it.
Most importantly, thank you for the work you’re doing. We’re grateful to support Cure Cancer and the Fast & Furious team in raising funds for such an important cause.
We truly appreciate your trust in GoodHub.
Raising money to give an education to underprivileged children in Uganda
Our small UK charity raises money to help educate over 500 children per year in rural Uganda, and much is raised by regular and one-off donations.
When we need to add a new fundraising page its very helpful to know that we can always talk directly to a helpful staff member if we have any difficulties.
They are usually available and are very knowledgeable, especially for those who are not very 'computer literate' Their commission fees are also lower than many other similar companies
24 March 2026
Unprompted review
Reply from Goodhub
Thank you for taking the time to share this — it really means a lot to us.
We’re especially pleased to hear that you’ve found the team approachable and supportive. Making sure charities can speak to a real person and get help when they need it is something we care about deeply, particularly for organisations that may not have dedicated technical resources.
The work you’re doing to support children’s education in rural Uganda is incredibly important, and we’re grateful to play even a small part in helping you raise the funds you need.
Thank you again for your trust and for everything you’re doing.
Non Payment update by Goodhub
Chris Rose & Michael Cordell, the two Directors of Goodhub continue to act unfairly. They have not yet paid us £49687.50 due to us for July & August 2025 payments. We have answered their three questions five times including our Solicitor & Accountant but they continue to move the Goal Post every time and continue to exceed their authority, threatening behaviour etc. They have earned Over £150,000 in commission from us. Do not reply to our emails for the last three months (last email dated 4 November 2025). All of the customers should be careful of them.
18 January 2026
Unprompted review
We Have answered three questions from…
We Have answered three questions from Goodhub five times including one each from Solicitor and Accountant. They continue to move the Goal Posts. They are exceeding their authority.
22 October 2025
Unprompted review
Reply from Goodhub
Thank you for your follow-up comment.
We understand your concern and appreciate that this situation is frustrating. As a regulated fundraising platform and a member of the Fundraising Regulator, GoodHub must complete compliance checks before releasing funds whenever there are outstanding questions about a charity’s filings or financial records regarding the use of funds.
We have repeatedly requested the specific documentation required to complete this review, but it has not yet been provided.
Once the requested information is received, we will be able to conclude the process promptly.
We remain committed to transparency, fairness, and protecting both donors and charities.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.