Good Energy Reviews 

Really impressed by customer service - quick response, clear information and answers to questions. Thank you, Rachel C & Gifty.

Craig, did a great job sorting out my queries. He was super easy to deal with and very professional

My question was answered and my problem was solved.

Very helpful helped with more than I expected very understanding

Ryan was very helpful and handled all my problems in one phone call.

Thankyou

(:

I received professional support from Kerry (Team S). She made sure that I had everything I needed to decide what to do after Good Energy wanted to change our tariff.
She made enquiries on our behalf, giving me the knowledge to make an informed decision.
Thank you.

The purpose of my interaction with Good Energy was to connect a new meter to my gas supply. It has involved a lengthy process as the regional supplier has to inspect the supply and access in order to give the go ahead for Good Energy to supply the meter. This in turn is subcontracted out to SMS. There were many texts, missed calls, voicemails from SMS but finally a very competent gas engineer from SMS , Malek (Wirral Gas) spent 3 1/2 hours solving the issues presented. Throughout the process Rob Ellison from Good Energy responded frequently and promptly to the process and followed up with SMS when an appointment was cancelled a day before the scheduled time. He also followed up after the appointment was successful to ensure I was satisfied with the job. His support was reassuring and very necessary especially with several parties being involved. Thank you Rob.

The installation was timely and neat, any issues have been dealt with promptly, the forecast performance data has become actuality almost exactly and our net electricity cost has disappeared. This review is posted one year after install.

5 Stars for Josh! : Josh was incredibly thoughtful, efficient, and helpful over the phone. He made sure to follow up immediately with an email confirming everything we discussed so I had it all in writing. Exceptional service—thank you, Josh!

I got prompt and friendly replies from the same individual which was helpful. So excellent service.

However, I find the terminology used somewhat confusing. I now realise that a 'smart meter' is a box put on top of the meter, rather than the meter itself, so using different terminologye.g. 'smart box' would be helpful.

Great attention to detail, helped me get the best tariff and payment method for my needs.

We've recently renewed our business energy contract through Purely Energy and the whole process was much easier than dealing with suppliers directly. The team explained everything clearly and there was no pressure at any stage. Very happy with the service and would happily use them again.

I changed back to GoodEnergy for Energy supply in Feb 2026 (been with them for FiT for about 30 years, but I had switched to Octopus for supply for a while). Since I switched back they have failed to credit me for my energy export. Lots of emails have gone unanswered and promises that they would credit my account have been made, but no actual credit. It is intesting that there are lots of "5*" reviews about how helpful they are when things go wrong. Well be assured, over many decades I can say, things go wrong alot at this thoroughly incompent company. I stick with them because of their green credentials. So, if you want truly green energy, switch to GoodEnergy and suffer. If you want people who know what they are doing, shop elsewhere.

The matter has been referred to the Energy Ombudsman.

Excellent communication and correspondence when dealing with a transfer of ownership following my divorce. No question I asked was too much for Darren M to go above and beyond in helping me put the panels in my name even when I had gone back to my maiden name. Highly recommend as you can speak or email the same person so you don’t have to keep re-explaining what needs to be done. thanks DarrenM ☺️

Craig was very helpful and efficient when dealing with our enquiries about our new battery for the house and for our switch over.
I would recommend Good Energy as an environmental energy provider

Quick response on phone. Understood my point and arranged a resolution promptly.

I bought my solar panels on credit in 2015 and will be stuck with this company for another 10 years or so.
I keep sending verification photos of my meter whenever they ask, and as yet I have never received a payment from them this year.
Whenever I have contacted them in the past, the call receiver has been abrupt and rude.
A payment is due in August when I send another photo of my meter. I will await with bated breath to see if I get one!
Over the years I have not seen any benefit from having them as I still pay my electric bill every month with Octopus. I feel I have wasted good money on something which is not effective.

Absolutely dreadful service! We purchased a property with solar panels 8 months ago and after months of running around including being asked to prove historic ownership of other parts of equipment, we are still being owed 8 months of FIT payments. We have now lodged a formal complaint with the company and will transfer to another energy company as soon as possible. The response is another push it over to the customer and delayed payment tactics.

Good Energy made a little mistake when I switched to them, taking my neighbours gas supply instead. To be fair, our metres had been registered with very confusing versions of our addresses, so I blame the original developer of my flat anyway. When I conplained, their repsonse was awesome!

Matt the metering specialist from Home Team C corrected the addresses against both my gas and electricity meter, and did the same for my neighbour before sending his metering back to old supplier. He also made sure I was compensated, which I hadn't even thought of! I sent him the below, and I am really grateful just to have it sorted.

Thank you very much for your email confirming the outcome of our conversation. Although the initial mistake is frustrating, its a simple error anyone could have made, and I've been really impressed with the service I've had when I've got in touch. I hope I wasn't too harsh to anyone I spoke too. The payments you outlined certainly help with my moving expenses too, so thanks very much!

A professional experience from start to finish. The Good Energy team were a pleasure to deal with. They turned up on time, made an excellent job of installing my solar battery and provided all the supporting paperwork on time. I would definitely use Good Energy again and have no hesitation in recommending them to others.