Spent a few days looking online for a used car after mine was stolen and had just received the insurance payout. I hate the car buying process.. I dislike dealing with private sellers as some are no... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Looking for a car for a friend of mine who had to change from manual to automatic , we visited many second hand dealerships . Found the right car here and what a lovely experience it’s had been ! Te... See more
Company replied
I went to Good motors in Aug 2025 and left with a new car. I was assisted by Adrian, who was extremely helpful. The car I went to see I was unsure about, but there was one I had seen online that wasn... See more
Company replied
Flew across from NI to purchase my car from Good Motors. Obviously flying over I needed everything to go smooth and easy and to this end Tariq kept me right. We agreed a price the previous day after t... See more
Company replied
Company details
Written by the company
Good Motors is a Value for Money used car dealer based in Bury Greater Manchester. We are proud to offer you a first-class customer service and very competitive pricing. At Good Motors Ltd we stock a range of used cars to suit all budgets and lifestyles, we are sure to have the right car for you. so please browse our stock list
Contact info
Wellington Street, BL8 2AL, Bury, United Kingdom
- 01617111012
- good.motors@yahoo.com
- www.good-motors.co.uk
4.3
Excellent
369 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 61% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Avoid Good Motors Ltd – A Terrible Experience with Zero Accountability
UPDATED - I regret ever buying a car from Good Motors Ltd. My experience with this so-called dealership has been nothing short of a nightmare. I purchased a Tesla Model 3 on 28 October 2024, and within days, significant faults came to light, including major suspension issues, confirmed by Tesla's service centre. These faults rendered the car unsafe and unfit for purpose.
Under the Consumer Rights Act 2015, Good Motors Ltd is legally obligated to ensure the vehicle they sell is of satisfactory quality and fit for use. Instead, they deflected all responsibility, attempting to push me toward claiming repairs on a third-party warranty that was irrelevant and inadequate for the issues. This is despite the fact that the faults clearly existed at the time of sale.
When I raised the matter, Good Motors Ltd:
Refused to acknowledge their legal obligations,
Dismissed my concerns, claiming the faults were "wear and tear" despite expert confirmation to the contrary,
Offered no meaningful resolution beyond paying for the diagnosis—while leaving me with a faulty, unsafe car.
Their complete lack of accountability and dismissive attitude shows a disregard for customers' rights and safety. They sell faulty vehicles and hide behind excuses rather than taking responsibility.
I am now escalating this matter through Trading Standards, the Motor Ombudsman, and the Small Claims Court to recover my costs and resolve the issue, which should never have been necessary.
I strongly urge anyone considering buying a car from Good Motors Ltd to think twice. This dealership has shown itself to be unreliable, untrustworthy, and unwilling to stand by the quality of the vehicles they sell. Protect yourself and take your business elsewhere.
---UPDATE BELOW---
Despite their public display of wanting to be helpful and resolve this issue, Good Motors Ltd has shown no genuine willingness to address the serious faults with the car I purchased. Their responses to my review suggest they are committed to resolving problems, but their private communications have been consistently unhelpful, deflective, and dismissive of their legal obligations under the Consumer Rights Act 2015.
I purchased a Tesla Model 3 on 29 October 2024, and significant faults were identified within days, including serious suspension issues confirmed by Tesla. These faults are clearly pre-existing, yet Good Motors Ltd has refused to pay for the necessary repairs or provide any meaningful resolution. Instead, they have repeatedly tried to pass the issue onto a warranty provider, which is irrelevant as the faults existed prior to sale and are entirely their responsibility as the seller.
As a result of their refusal to act, I have no choice but to formally reject the car and pursue a full refund through legal channels. I will also be reporting Good Motors Ltd to Trading Standards for failing to comply with the Consumer Rights Act.
Their public claims of wanting to help are entirely at odds with their private behaviour. This dealership has consistently avoided accountability and failed to meet the standards of customer care and legal compliance one would expect. I would strongly advise potential customers to avoid this dealership unless they are prepared for similar issues and an unwillingness to resolve them.
29 October 2024
Unprompted review
Reply from Good Motors
We’re truly sorry to hear about your negative experience, and we take all customer feedback seriously. However, we’d like to clarify some points mentioned in your review.
First and foremost, we want to ensure that all our customers are satisfied with their vehicles. We do our best to inspect and deliver cars that meet the highest standards, and we regret that you’ve experienced issues with the Tesla Model 3 you purchased. Our goal is to resolve any legitimate concerns and maintain transparency in all transactions.
Regarding the issues you’ve raised with the suspension, we acknowledge that you took the car to Tesla’s service centre. However, our team has consistently worked to support you by guiding you through the warranty process, which covers certain repairs, and recommending next steps. While we understand that repairs can be frustrating, we assure you that we only suggested the warranty as a potential solution to help with the cost of repairs. We regret if this was not communicated clearly, and we apologize if this caused any confusion.
In line with the Consumer Rights Act 2015, we strive to adhere to all legal requirements in ensuring the vehicles we sell are of satisfactory quality. However, in some cases, external inspections, such as those from a service centre, can be instrumental in determining the scope of repairs needed. We are committed to resolving issues fairly, and we would be happy to continue discussions to find a resolution to your satisfaction.
Please feel free to contact our customer service team directly to further address this matter. We are always open to working with our customers to resolve any concerns.
Best regards,
Good Motors Ltd
Excellent service from shaqeel today
19 November 2024
Unprompted review
Helpful advice friendly and did a great…
Helpful advice friendly and did a great job for me. Thank you Alan.
17 November 2024
Unprompted review
Super good service from good motors…
Super good service from good motors love my new car ,
Fair price on part ex and took the RAC extended warranty for peace of mind
Loads of cars at good prices and the team at good motors took care of everything for me I was in safe hands
Thank you
16 November 2024
Unprompted review
Reply from Good Motors
Thank you so much for your kind words! We truly appreciate you taking the time to share your experience with us. We’re thrilled to hear that you had a great experience with our service. At Good Motors, we always strive to provide the best possible service to all our customers, and your feedback is a wonderful reminder that our efforts are making a positive impact. We look forward to serving you again in the future!
Kind regards,
Good Motors
Customer Satisfaction
I felt they genuinely cared that I had a good experience.
I bought a car from them and they brought it to my door; I live in Huntingdon, Cambridgeshire.
13 November 2024
Unprompted review
Reply from Good Motors
Thank you so much for your kind review! We’re absolutely delighted to hear that you had such a positive experience with us. At Good Motors, we always strive to make sure our customers are satisfied, and it’s wonderful to know that our efforts truly made a difference for you. We’re so glad we could deliver your car to you in Huntingdon and ensure that everything went smoothly.
Your feedback means the world to us, and we look forward to serving you again in the future!
Kind regards,
Good Motors
Top guys
Top guys , will be back again for my 3rd car in 5years! Amazing service !
9 November 2024
Unprompted review
Reply from Good Motors
Thank you so much for your amazing review! We’re thrilled to hear that you’ve had such a great experience with us over the years. It’s fantastic to know you’ll be returning for your third car in five years—your continued trust means a lot to us. We’re always here to provide you with the best service possible, and we can’t wait to assist you again in the future!
Kind regards,
Good Motors
I love my new car!
I am absolutely over the moon with my new car. Shaqeel and the team were great! No pestering us! They did an amazing valet before I drove the car away. My husband will be buying his next car from Good Motors Ltd.
2 November 2024
Unprompted review
Reply from Good Motors
Thank you so much for your kind words! We’re absolutely thrilled to hear that you love your new car and had a great experience with Shaqeel and the team. It’s wonderful to know you felt comfortable with us and appreciated the care we put into the valet service. We’re also excited to hear that your husband will be choosing Good Motors for his next car—your continued trust means a lot to us!
We look forward to serving you both again in the future!
Kind regards,
Good Motors
Toyota verso
Alan and Artur helped me with the purchase of my new car. They were absolutely amazing and guided me through the process, making it efficient and straightforward. Highly recommend
17 October 2024
Unprompted review
Reply from Good Motors
Thank you for your fantastic review! We’re so glad to hear that Alan and Artur provided you with excellent service throughout the purchase of your new Toyota Verso. It’s great to know that they made the process efficient and straightforward for you. We truly appreciate your recommendation and look forward to assisting you again in the future!
Kind Regards
Good Motors
Good team both guys help us got a nice…
Good team both guys help us got a nice and new yaris
29 October 2024
Unprompted review
Reply from Good Motors
Thank you for your kind feedback! We’re thrilled to hear that both of our team members helped you find a nice, new Yaris. We truly appreciate your support and are happy you had a positive experience with us. Enjoy your new car, and we look forward to assisting you again in the future!
Kind Regards
Good Motors
Very friendly and helpful.
Very friendly and helpful.
Easy, straightforward buying experience
24 October 2024
Unprompted review
Reply from Good Motors
Thank you for your great feedback! We're so glad to hear that you had a friendly and helpful experience with us. It’s wonderful to know that the buying process was easy and straightforward. We truly appreciate your support and look forward to assisting you again in the future!
Kind Regards
Good Motors
Excellent service
Excellent service. Travelled from southwest to Good Motors. Top Class from service from Alan. One of the best places to get your next motor from.
20 October 2024
Unprompted review
Reply from Good Motors
Thank you for your fantastic review! We’re so glad to hear that your experience with us was excellent, even after traveling from the southwest. Alan is thrilled to have been able to assist you, and we truly appreciate your kind words. It means a lot to us that you consider Good Motors one of the best places to purchase a car. We look forward to serving you again in the future!
Kind Regards
Good motors
Great company very helpful and friendly will be back
Great company very helpful and friendly
13 October 2024
Unprompted review
Reply from Good Motors
Thank you for your kind words! We're so glad to hear that you had a positive experience with us. We strive to provide helpful and friendly service, and we’re thrilled that you were happy with your visit. We look forward to welcoming you back in the future!
Kind Regards
Good motors
Avoid at all costs
I bought a Peugeot 208 from Good Motors in September 2024.
Shortly after, the engine warning light started blinking, the car went into limp mode, and I had to restart the car multiple times just to drive.
The car went into a garage in October, then Good Motors kept my car for almost a month between November and December to fix it, but the problem persisted until January, 2025, when I sent a formal complaint to them.
Good Motors insists the fault “wasn’t there at sale” and now demands £1,700 in repairs.
Their customer support is appalling.
Avoid this dealership at all costs!!
15 September 2024
Unprompted review
Reply from Good Motors
Thank you for your great feedback! We’re so glad to hear that you’re happy with your high-spec Peugeot 208 and the value you received. It’s wonderful to know that our sales team provided helpful information without any pressure. We're also pleased that the RAC warranty gave you peace of mind during your recent experience. Your satisfaction is our priority, and we appreciate your trust in us. We look forward to serving you again in the future!
Kind Regards
Shaqeel
5 star review. Volvo V90
Definitely a no pressure deal. Couldn't fault the process, From initial phone call to arrange the viewing and test drive, to final purchase and collection. Dealt with Shaqeel for all parts of this process. Totally hassle free. I've left it a week before the review to ensure I had no issues. Took the car for a test drive with no pressure after it. Done the deal in a no pressure environment with open discussions regarding the car. Great communication throughout and basically can not but sing the praises of this garage enough. I'd have no hesitation of using these guys again.
18 September 2024
Unprompted review
Reply from Good Motors
Thank you so much for your wonderful review! We're delighted to hear that your experience with us was smooth, hassle-free, and pressure-free from start to finish. Shaqeel is an excellent asset to our team, and we're glad that he made the process so easy for you. We truly appreciate your trust in us and are thrilled that you're happy with your new car. Your kind words mean a lot, and we’d love to assist you again in the future. Thanks for recommending us!
Kind Regards
Good Motors
Saw a dispatch van at this place went…
Saw a dispatch van at this place went for a test drive and it was a smooth drive. The van was in a very good condition. The owner and his staff were very helpful and everything went smoothly from purchasing the vehicle to picking it up from the dealers.
I would highly recommend them for purchasing a vehicle.
17 September 2024
Unprompted review
Reply from Good Motors
Thank you for your fantastic review! We’re so glad to hear you had a smooth test drive and were impressed with the condition of the dispatch van. It’s great to know that the entire process, from purchase to pickup, went smoothly and that our team could assist you effectively. We truly appreciate your recommendation and look forward to serving you again in the future.
Kind regards,
Good Motors
Very professional and helpful garage…
Very professional and helpful garage did everything they could to help us get our car, very grateful for everything they have done
6 September 2024
Unprompted review
Reply from Good Motors
Thank you so much for your kind feedback! We’re delighted to hear that you found our garage professional and helpful. We always strive to go above and beyond to assist our customers, and we’re so grateful for your appreciation. It’s great to know we were able to help you get the car you wanted!
We truly value your trust and look forward to assisting you again in the future.
Kind regards,
Good Motors
Excellent service
Excellent service, highly recommended. Viewed a car at Good Motors that we had seen advertised on Autotrader. Staff very helpful and informative, was able to easily take the car for a test drive (and without having to pay a deposit to do so which was the attitude of the previous garage we had visited.) We were offered a fair price in part exchange for our car. All staff were helpful and courteous, refreshing really! We bought a Kia and it was immaculate when we collected. Missing a parcel shelf and they ordered a new one to be sent to us. Great service.
10 August 2024
Unprompted review
Reply from Good Motors
Thank you so much for your wonderful review! We’re thrilled to hear that you had such a positive experience with us. It’s great to know that our team could provide helpful and informative service, and that you felt comfortable taking the car for a test drive without any hassle. We’re also glad you were happy with the part exchange offer and appreciated the immaculate condition of your new Kia.
We’re happy to have ordered the new parcel shelf for you, and we truly appreciate your kind words about our staff. Your recommendation means a lot to us, and we look forward to assisting you again in the future.
Kind regards,
Good Motors
Had a great experience buying a car…
Had a great experience buying a car here. No pushy sales techniques, left to look at our leisure, then allowed to road-test on our own. The staff were so helpful when I had questions, and made the purchase and part ex so easy.
6 August 2024
Unprompted review
Reply from Good Motors
Thank you so much for your fantastic review! We’re thrilled to hear that you had a great experience buying a car with us. We believe in making the process comfortable and stress-free, so it’s wonderful to know you appreciated being able to look at your leisure and take the car for a road test on your own. We’re also glad that our staff were able to assist with your questions and make the purchase and part exchange process smooth.
We truly appreciate your feedback and look forward to assisting you again in the future!
Kind regards,
Good Motors
Courteous and diplomatic staff.
A difficult telephone conversation today was handled with impressive courtesy and professionalism. I am sorry that in the end we were unable to proceed with our proposed purchase.
6 July 2024
Unprompted review
5 star service bought small automatic
5 star service bought small automatic
Good price and great people to deal with
Than you
6 July 2024
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.