GONG Galaxy Reviews 

The payment with credit cart is not easy, the rest very good.
The estrategia to product depending of the demand is interesting.

"I had a defective product, which I reported to Gong. They replied promptly the same day and sent me a replacement product. Thank you, Gong!"

Hi all, I'll start by saying I've received a wing foil package from Gong and I'm genuinely pleased with it. We had some issue getting it shipped from France to UK but customs is not Gongs fault and the package was delivered within 3 weeks. What I am very unhappy about is that I received the kit this week (V2 foil package) to find out the same week its been discontinued and the V3 is for sale at the same price. This would be fair play if I hadn't asked the Gong team for their advise. I would have expected them to tell me that the board was about to be discontinued one week later. Furthermore I asked their customer service when the V2 Mast would be back in stock and I was told its also discontinued (so no parts continuation) and their customer service advised me to speak to their technical department, not really very customer servic-ie surely that why we contact customer service. Really disappointed and feel I'm now stuck with a package that's got no continuation or parts (unless I buy a complete new foil setup) and now decent support from their CS team to guide me through options. Bad news, expect more from businesses now days

I ordered a travel bag from GONG for a time-sensitive trip as part of the Wingfoil World Tour. The gear arrived just in time, and the product quality is great, but the process was more stressful than expected.

To be fair, the GONG support team was quite responsive to my emails and did try to assist. The main issue seemed to be internal logistical delays — the order only shipped on day 4, after I followed up to ask about the status. While I wish the shipment had been prioritized given the urgency I had communicated from the start, I still appreciate their customer service efforts.

Overall, it was a bit of a bumpy experience, but they did their best to help, and the product arrived just in time.

I'm a dedicated pumping foiler and have been using Gong gear from the start. I began with the Trail 2XL, which allowed me to pump for over 2 minutes — a great entry point for anyone getting into the sport. I then experimented with the Veloce HDW L, which is fun but requires significant speed for dock starts. Most recently, I added the Ultra Trail 2XL to my quiver.
From an equipment standpoint, Gong offers excellent value for money. The performance is solid, and compared to other brands, the pricing is very competitive — making it a great choice for both beginners and experienced riders.
However, I’ve deducted one star due to the service experience. The average time between order, preparation, and delivery was around 7 days, which is noticeably longer than the 2–3 day standard I’ve experienced with other brands. Additionally, in my first full pack order, the M6x35mm screws for the mast were missing. Luckily, I had also purchased a full screw set, so I could still assemble everything — but considering the total cost of the pack, this oversight was disappointing.

Updated my initial rating from 4 stars to 2 stars due to the customer service experience.
After reaching out via the contact form as instructed, the response I received was:
"Hello Sébastien,
Merci pour votre message,
Il est effectivement important de vérifier que vous avez bien tous les équipements à réception de votre commande. Nous restons à votre disposition"
After a few messages, they offered a €5 coupon.
Ironically, with my missing screw the experience was more satisfying than the frustrating email exchange that led to the coupon.
Maybe the person I interacted with was just having a tough day.
That said, I still believe the equipment is excellent and competitively priced.

Great service, affordable price for top products and world wide delivery - what else do do you need?

Excellent service and support!
Had an issue with a product, and got good help to clarify if it was user error or product fault.
It was peak season, so response time was quite long, but probably difficult to avoid...
After we concluded of faulty product, the return process was very quick and smood.

Not everything went well with my order (availability of items), but Gong's customer service compensated for it through friendly attendence, prompt and professional information and solution delivery. Thank you for this, Blandine!

I'm a regular customer, so what can I say... if it were bad, I wouldn't be a regular customer... I'm easily satisfied😂

⭐⭐⭐⭐⭐
I am extremely impressed with the level of support and professionalism I received from Gong and Olivier during my recent purchase. Unfortunately, one of the items I ordered was affected during the shipping process, but Olivier immediately stood by my side, offering full support and handling everything with great care. This experience once again proved to me that Gong is truly there for their customers — not only at the time of purchase but also throughout the entire follow-up process.

This is actually the second time I’ve needed their help. On a previous occasion, when some items were misplaced by the courier, Gong and Marc-Antoine were there for me, managing the situation in such a reassuring and professional way that all the stress was lifted off my shoulders.

The communication has always been excellent, and the way Gong’s team approaches customer care gives me complete confidence in purchasing again and again. Absolutely reliable, professional, and supportive — highly recommended!

Good products, fair prices, great customer service from Blandine.

I bought a kite kit from Gong and the whole process turned out to be a let‑down.

Late bar delivery: The kit arrived on 7 July 2025 without the bar. The bar finally showed up on 22 July  2025—well after my planned kite holiday in Italy. Because the bar was missing, I couldn’t test the 12 m² kite properly during the trip.

No chance to test later: After the holiday my work schedule was tight and the weather was unsuitable, so I couldn’t get another proper test before the 30‑day return window closed - after: no assistance, no resolution, just a strict policy. Not really improving trust in a not so well-known brand.

What I actually used: 12 m² kite – only two short sessions (≈10 min with a different bar and a 1‑hour flight with the correct bar). It stalled on every launch, which feels like a manufacturing defect.
9 m² kite – still sealed in its original packaging, never flown.

Customer service: Gong replied quickly but stuck to a strict “no return, no refund” policy, even after I explained the delayed bar and the likely defect. They offered only a brief acknowledgment and no concrete solution such as a partial refund, store credit, or technical assistance to address the stall issue.

Bottom line: A delayed component, an apparently defective kite, and an inflexible after‑sales response left me with gear I can’t use. I can’t recommend Gong until they improve their return handling and quality support.

Fast delivery. Happy with the wingfoil kit I bought. Very friendly and helpful costumer support.

This guys are at the top of service. Always fast response and solutions.

Thanks Gong!

I bought a wing board on Thursday evening and it had already been delivered to the courier by Friday morning. Much better than my previous orders.

The Team was very helpful and tried to solve my warranty issue as fast as possible.

Louise at customer service moved really quickly to help me with an order that I had mistakenly sent to the wrong address. Thanks for the great service :)

I had a serious issue during a session where I lost my camera and mount. Although Gong could not take full responsibility for the loss, their customer service – especially Martin – handled the situation with professionalism and care.

They offered me a commercial solution with a significant discount, and the process of issuing the invoice was quick and smooth. Communication was always polite, clear, and helpful.

As a loyal customer who has enjoyed Gong wings for a long time, I truly appreciate the way they tried to support me in this situation.

The website was very clear, easy to make the deal and achieve my purchase. All information are given properly and a very quick feedback by mail.