Gomechanic Reviews 26

Complaint Regarding Defective Suspension Repair, Misdiagnosis, Poor After-Sales Service, and Unfair Denial of Warranty – Order No. 20260324968334284.

I am writing to express my extreme dissatisfaction with the quality of service provided by GoMechanic against Order No. 20260324968334284, dated 28/03/2026, for the complete suspension repair of my Hyundai Grand i10.
Immediately after taking delivery of the vehicle, I noticed an abnormal noise from the suspension. I reported the issue to the Service Buddy, Mr. Tapas Das, who advised me to continue driving the car, stating that the new suspension parts required time to settle and that the noise would gradually disappear without assessing anything.
As the noise became more pronounced, I revisited the workshop. The suspension components were lubricated, and I was again informed that the issue was due to new parts and would resolve automatically after some usage. Trusting your team's advice, I continued using the vehicle.
However, the problem persisted. I repeatedly tried contacting GoMechanic, but my calls and follow-ups received no meaningful response. From 18 June 2026 onwards, I continuously raised complaints through customer support. Every time, a new ticket was generated, but no one contacted me or took ownership of the issue.
After considerable effort, I somehow obtained the contact details of the Service Manager, Ms. Neha Pal. Instead of receiving a resolution, I was given repeated excuses, including claims that attempts had been made to contact me even though I had received no calls.
Finally, on 27 June 2026, a workshop was assigned, and I was asked to visit. I immediately took my vehicle there, only to be informed that the GoMechanic engineer was absent. After further follow-up, the vehicle was finally inspected, and I was informed that the steering rack was the source of the noise and required replacement.
To my surprise, GoMechanic is now stating that during the original repair, the steering rack was only repaired and not replaced, and that I must now bear the cost of replacing it because it is allegedly outside the warranty period.
Despite the fact that the issue was reported immediately after the original repair and was repeatedly followed up well within the warranty period, GoMechanic has now closed my service request solely on the ground that the vehicle is out of warranty, without resolving the original complaint. This is completely unjustified, as the delay in diagnosis and resolution was entirely due to GoMechanic's repeated failure to respond and provide timely support.
This raises several serious concerns:
1. I paid approximately ₹3,500 for steering rack repair during the original service apart from the payment for full suspension. If the repair was ineffective, what exactly was repaired?
2. The abnormal noise was present from the very first day after delivery and was reported immediately. Instead of diagnosing the root cause, I was repeatedly advised to continue driving the vehicle.

Mayur Vihar Station, Have taken 30 + hrs for washing & drycleaning the car after promising for 8 hrs, still the car with them. Not a Service worth trusting, dont know what kind of work they will do in the car.

I had previously used GoMechanic in Delhi and had a good experience, which is why I trusted them again after moving to Bangalore. Unfortunately, this was one of the worst service experiences I have ever had.

I booked a Comprehensive Service and my car was picked up at 9:30 AM. I was promised updates from the workshop but received none. After several hours of silence, I had to find the workshop number myself and call them repeatedly. To my surprise, I was informed that a Standard Service was being carried out instead of the Comprehensive Service I had booked.

The vehicle was returned late, the cleaning was incomplete, the dashboard still had dust and litter, and most importantly, my AC stopped working immediately after the service. The delivery executive verified the issue himself and informed the workshop.

I was repeatedly promised callbacks and support to resolve the AC issue, but nobody followed through. Calls and messages went unanswered for days.

The most concerning part was the way I was treated regarding payment. Despite informing the representative that I was in work meetings, I received repeated calls and messages in a very short span of time. The communication felt unnecessarily aggressive and caused significant stress.

The issue is not just poor servicing. It is the lack of accountability, broken commitments, poor communication, and the complete absence of customer care once the payment is taken.

I hope GoMechanic leadership reviews how customers are being treated because this experience has completely damaged my trust in the brand.

Go mechanic is a scam. They under quote for taking up jobs. Later give inflated quotes once your vehicle is picked up for service, painting etc. Don't ever avail service from these scamsters.

Dear Team,

This is extremely frustrating and disappointing regarding Order ID: 202605246898200.

Mr. Aditya Jha routed me to the workshop manager, who is now asking me to pay additional money for the issues that were created after your service. Why should I pay for damages that were not present before handing over my vehicle?

I booked the service through GoMechanic, not directly with any workshop. Therefore, GoMechanic is fully responsible for resolving this matter instead of shifting ownership between teams.

No one is taking accountability, and I am continuously being harassed despite multiple follow-ups. The AC was working properly earlier, and now it is completely non-functional. The bonnet is also not opening after service.

If this issue is not resolved immediately without any extra charges, I will be forced to file a legal complaint against GoMechanic for negligence, poor service, and customer harassment.

Regards,
Lokesh Mukhraiya

I gave my car for washing and rubbing polish service, but unfortunately the experience was very disappointing. They only applied polish everywhere without properly doing the rubbing and polishing work. After keeping my car for almost 8 hours, they returned it without completing the service properly.

My car buddy, Priyanshu, was extremely careless and lazy towards the work. When I checked the car and called him about the poor service, his response was simply, “It’s okay sir, chalta hai.” I paid ₹1809 for this service and feel completely cheated.

At the beginning, they promised that I would receive videos of all the work being done, but when I asked for them later, the car buddy rudely replied, “Dubara mat bolna, humare paas yahi kaam hai.”

I am not happy with the service at all. I would honestly suggest people go to a trusted local vendor where the work is done properly in front of you. These services only fool customers and charge money without delivering quality work.

Very disappointed with @gomechanicindia Deep All Round Spa service. Poor interior cleaning, incomplete detailing, and no proper resolution from customer care despite complaints. Waste of time and money. Need immediate action.”

I had booked my nearly new Honda City on 15th May for a “Silencer Coating” service, primarily because the pricing at the Honda Service Centre was comparatively high and GoMechanic was offering a summer promotional discount. I had cancelled all my other appointments for the day and was genuinely looking forward to trying GoMechanic for the first time.

However, the assigned service buddy, Sasanka Paul, failed to even provide the workshop location/address despite repeated follow-ups from my side. I attempted to contact him numerous times, but there was neither any response nor even the courtesy of a callback. As a result, my entire day was wasted. This was extremely unprofessional and disappointing conduct.

I decided to give GoMechanic a second chance and availed the service today. Unfortunately, the actual experience only reinforced my concerns. My observations are as follows:

1. The workshop appeared to be a highly rudimentary setup, with vehicles scattered around a poorly maintained and rundown area beside a dirty waterbody.
2. There was no proper workshop infrastructure.
3. Road access to the location was extremely poor.
4. The service ramp itself was located in an unsafe shed area surrounded by broken concrete and damaged flooring.
5. Although I had booked only for “Silencer Coating”, I later received a status update claiming: “The 50+ point inspection for your Honda City iVTEC Petrol has been completed.” No such inspection was ever carried out. This update was completely false and misleading.

Even more concerning were the fabricated issues entered into the system against my vehicle, which is nearly new and had undergone authorised Honda servicing just one week earlier. The following remarks were recorded:

1. “Our Experts noticed serious issue in Brake System.”
2. “We have noticed unusual noise from Rear Suspension.”
3. “Erratic and/or high Engine Vibrations identified.”
4. “Our Experts detected some noisy Transmission Components.”

All of the above observations are factually incorrect and appear to be blatant lies!!

To make matters worse, the final bill included an unexplained additional charge, which was removed only after I challenged and refused to pay it.
Overall, the entire experience felt less like professional car servicing and more like a narrow escape from being scammed.

Would I use GoMechanic again? Absolutely not. I have no intention of using the platform in future and will be uninstalling the app from my phone. Based on my experience, I would strongly advise others to exercise extreme caution before trusting such services, especially for well-maintained vehicles.

Highly disappointing and terrible experience.

UPDATE: 25/05/2026:

After submitting my feedback through the GoMechanic app, an escalation ticket was generated and the following escalation manager was assigned:

Escalation Manager: Ankit Yadav
Escalation Ticket ID: E20260523933915683

Shockingly, within minutes, I received the following WhatsApp messages:

1. “Your Escalation Manager Ankit Yadav CD tried to reach out to understand your concerns regarding Escalation Ticket ID: E20260523933915683 but could not connect.”

This is an outright falsehood. I received absolutely no call, no SMS communication from anyone from GoMechanic.

2. “Our escalation manager has confirmed that your concern is resolved. We are sure they did their best to provide you with a timely & effective resolution.”

Another completely fabricated statement. No discussion took place, and certainly no resolution was provided. (I would have expected the fabricated health status of my care to be at least dropped / deleted)

This raises serious concerns about the integrity and credibility of GoMechanic’s entire customer support and escalation process. Generating fake “attempted contact” and “issue resolved” updates without even speaking to the customer is deceptive, unethical, and unacceptable.

I am now strongly inclined to believe that the exaggerated and fictitious health issues recorded against my car were deliberately documented as groundwork for pushing unnecessary repairs and extracting more money during future servicing.

The overall setup also appears deeply questionable — a “consolidator” business model operating through loosely connected roadside dodgy workshops with a couple of individuals wearing GoMechanic T-shirts merely to portray legitimacy and brand credibility.

After this experience, I have completely lost trust in GoMechanic. I am uninstalling the app and would strongly advise customers to exercise extreme caution before handing over their vehicles or authorizing any work through them.

My exploratory journey with GoMechanic ends here - PERMANENTLY!!!

Model: Honda Jazz.

Charged me Rs 999 for toll since I requested them for pickup service. Then 2 guys came on a motor cycle, no toll car. My car was not starting. They were unhappy that the car was not starting! Called another mechanic to jump start the battery, I paid extra Rs. 400 from my pocket. I had opted for Comprehensive service, paid around 6k for it. They took the car away. They sent updated invoice with more costs for added repairs along with battery change, the total came up to 16,000. After a week, I noticed that there is a pipe hanging below my car. Upon contacting the mechanic they said that it is normal for Honda cars and it is not their problem. Soon after, I contacted Honda service center and they said that it is hand brake pipe and it needs to be fixed asap else it can be lethal if i drive around bumpers and potholes. Repair cost came to additional 4500.
p.s. - the Gomechanic guys had the audacity to ask me to drive the vehicle to their workshop, even though I have already taken a package for pick and drop. Beyond that, driving this car can be fatal.
Final Verdict - Incompetent team, customer support and mechanic has zero communication amongst themselves. No accountability, even though i have warranty coverage via servicing. They are only proactive when it comes to asking for payment and leaving 5 star reviews. Please be careful with this team.

I trusted gomechanic but after taking their services I can say the following. I have whatsapp proof that they convinced me to go for a package when they said that they will send me videos of each job done.. so it assures me that things are actually being done. But later they send me only 3 videos out of 24 jobs in their list. I was like atleast send the main videos of what I was concerned about.. they denied blatantly.. this is after having whatsapp screenshots.. just imagin.. they don't care .. also they have removed themselves from Google reviews and on mothshut they havealmost 10,000 reviews averaging 1 star! I did not see this at first. It's better to go to a petrol pump and get your oil and topups done because they use poor brands and won't even do what they list in their jobs..

Worst service provider... Go mechanic vendors are cheaters, 4th April 2026 i have my vechile Ford ecosport for service and vendor took out the petrol from my car, also car was not at all cleaned properly....

i recently booked an SOS service for jump starter issue and bought a miles membership on top of that. the service buddy said he'll allot a person within 30-45 min. nobody came and the service buddy didn't even bother to pick up the call. such a scam website. do not waste your money in this.

Purchased a tire on May 18 ..they informed it s not available but never returned the money ..infact we should check ourselves whether what we cancel gets registered..this issue was taken up by me and amount has still not been returned

The below mail I wrote to the CEO's of Gomechanic.in.. but it seems they are also not responsible for this...

Hi Himanshu/Amit Bhasin /The Person Who is responsible for taking action based on this email/ who can make this email available to the responsible person,

* I believe I am writing this email to the right persons, I hope you will take some action after reading this email...I apologise if you face any inconvenience due to this email.

This email's purpose is to highlight the issues which I faced while I gave my car to gomechanic service and the pathetic behaviour from your escalation manager, how she supports the inappropriate behaviour from the service buddy....she never tried to reach out the service buddy to understand the problem ...all she told me is she was in hospital and couldnt respond(Clealy visible that she is just blabering)

Escalation Ticket ID: E20260117968354250
Escalation Manager Name: Anjali Kumari
Escalation Manager Number: +91 9267999137

It's clearly visible that your escalation manager is coming to the Gomechanic office, probably only to enjoy AC and to get a salary. No work from her, and if she had done her work properly, I wouldn't be in this today's problem with my car....

* Writing to you guys, not to claim anything or not to spam, but just want to highlight how your irresponsible employees will spoil your company's brand image....You can simply close or delete this mail if it doesnt makes ay sense...

ORDERS > ORDER # 20260117968354250

I want to raise a complaint directly with you, as your support team failed to address it, and your escalation team also failed to handle it, despite my making hundreds of phone calls to your team last night.

The thing is last saturday i have booked one of your service, i booked it at saturday morning 8:00 and your service buddy came to pick up the car by 4:PM...and he promised me to deliver the car saturday itself, i was doubt and since i have so many personal health problems which all purpose i need my car to go hospital so and so...i requested your service buddy 100 time and he promised me to deliver the car by saturday itself and once it turn evening, he stopped attending my calls and he havent returned my car on saturday ..I called your support for help, but I realised that all the people whom I talked to in your support team are just there to attend the call and not to solve any issues. I realised that your team is not able to reach Service Buddy....I tried to talk to the support team 1000 times and slept without a resolution ...

On Sunday, I called Service Buddy multiple times, in between he picked up the call...and I asked for the car...now he is telling me he won't deliver, and he told me if you need the car then go to the police station and used bad words...but honestly, now I don't know what to do that time.I just kept myself silent...

But somehow I managed to get my car by Sunday evening, during these all-time..I sent multiple messages to your escalation manager, as well as made 20 calls to her, but she never responded to me...so yesterday I checked my car and found that the suspension has a problem...After the service i found that there were problems in my car; my car was not in a smooth drivable position. But before I gave my car, it was working like a charm...now it has become like an old horse...

I immediately informed your service buddy, but unfortunately, he is not ready to help me on this...the service was basic...but they knowingly or unknowinly touch my car and screwed up my car, and it's in a terrible condition now....So far no help and no support from your team, and your escalation manager's behaviour was worse than Chennai's roads...

* See, I have a huge concern here...If a person faces a problem with your service buddy or any kind of problem with your gomecanic...if there is a problem whom would help us to resolve this kind of problem?...we customers are at your doorstem believing you guys do professional work and with out headache we will get serviced and if there any problem you guys wll help us to solve this things easily...

Your service buddy does a bad behaviour, your escalation manager seems to be coming to the office like how people goes to vecation...then the customer should connect with whom to solve this kind of issue?...

There is no responsible person to resolve this issue...then how can customers trust companies like Gomechanic...? ...Customers have so many options in this market, but companies like goMechanic works purly based on customer TRUST. If no TRUST, then no GoMechanic...Just sharing my thoughts

Leaving my email here for you to think on the above concern....Your response in this matter is highly appreciated...

Happy Tuesday..Thanks

GoMechanic is an absolute FRAUD. They damaged my reverse camera during service, took the camera out, and NEVER fixed it. After that, they stopped picking my calls and kept giving excuses. Their customer service is a joke — the most pathetic support I have ever seen. They only raise tickets to show activity and then close them by giving a one-second missed call and claiming ‘multiple attempts made’. This is CHEATING.

They add unnecessary items to inflate the bill, try to force extra charges, and when caught, they simply remove items quietly. This is clear proof of their fraudulent practices. GoMechanic doesn’t repair cars — they create MORE problems and then run away from responsibility.

If you value your money and your car, NEVER go to GoMechanic. This company survives on lies, fake promises, and cheating customers. The worst service experience of my life — they deserve 0 stars.

They just took a order and not placed any service buddy. Total waste of time.

Very very bad service by go mechanic. Helper so called mechanic were not skilled for any service. They make my bill in 6 figures amount. They will send you wassap every day once you leave car at their place for parts replacement. Most of parts their worker brake themselves. I recently service' my skoda they made complete ecm and wiring maintenence as they mentioned in bill l but every 500 mtrs car stopped. There is smoke from engine likely to catch fire. Most worst part service buddy assigned to me who will never come to workshop to see what's the shit going on. Only on calls go mechanic helper will give him information as they like.
My car damaged more now who is going to be responsible ?

I recently had my car serviced through Gomechanic. They picked it up from my home on Monday and returned it on Saturday—almost six days later. Initially, they sent a quotation of Rs. 34,500, citing multiple damaged items. I opted for a normal service and clutch replacement for Rs. 21,000. Despite repeated follow-ups with their agent and customer support regarding the higher quote, I received no proper response.

After the service, when I tested the car, it now sounds like a 20-year-old vehicle, with heavy noise and shaking while starting or stopping. Before the service, the car was smooth with no jerks. Spending Rs. 21,000 for this result has been extremely disappointing. Based on my experience, I would not recommend Gomechanic.

They use 3 grade products and won’t call back ever if you raised a complain.

Big Frauds, they charged me 78000 for my Honda WRV in December 2024 and they said that they need to change most of the Parts, I paid 78000 and since then I have been facing issues with Gear Shifting, in-spite of several complaints they kept on telling stories that Clutch Plate and Pressure Plate is new so Gear will be ok in sometime, The Problem continued and Gear became harder, finally I had to give my car to another garage where they fixed the issue and confirmed that no suspension and soccer has been changed but Go Mechanic Charged me for the Suspension.
Imagine the level of Frauds they are, cheating people. They take the car and then give a huge budget depending on the client profile.
Do not Trust this Garage and Go Mechanic at all...Big time Frauds..
I am going to get Bunch of negative reviews added to their Profile and will keep doing negative publicity unless they fix my Problem.