Technical support is practically non-existent and agents say they will email a response to concerns then don't do it. They also will say they looked and can't find a problem when problem(s) still exi... See more
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I have used this platform on 2 golive experiences. Both went fine. The issue is with setting up, when uploading video to play this would not work videos would disappear, when adding Destinations and... See more
Applying for a loan with LightStream was one of the biggest mistakes I’ve ever made. They pulled a hard inquiry on my credit without any upfront, obvious disclosure. I never saw a clear warning... See more
I have been using this platform for almost 3 years now and its been such a great experience. As a Dad content creator this allows me to create my streaming channels with ease. A laptop, internet conne... See more
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Company details
Written by the company
Go live in minutes with Lightstream's browser based live streaming software. No downloads. No technical wizardry. No expensive rigs. Works on both consoles and PC!
Contact info
W Hubbard St 25, 60654, Chicago, United States
- support@golightstream.com
- www.golightstream.com
1.8
Poor
27 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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AMAZING software
aN AMAZING software that have impacted my way of streaming and do content im very happy with the product and i do love all the amazing thingscame from the decision of starting using the software
10 August 2022
Unprompted review
Reply from Lightstream
We are so glad to hear this! Thank you for your continued support!
I came to know Lightstream a few months…
I came to know Lightstream a few months ago. After some tests, I started using it to do live production very easily for events where I was not physically present. It has a good feature, where you can input an RTMP source and do production on the go. I was really happy.
Yesterday, I had another event like that where I was not physically present. After finishing setting up all the overlays, logo, promo video on lightstream for hours, I was waiting for going live.
And Bam! Live not starting on lightstream. I hurriedly tried to contact support and found they are offline now. Then after a long 20 minutes delay I had to go live by purchasing another service, which only does raw live.
On the same day, lighstream supports replied and told me they had a server issue. And that's just it! They don't have any redundant server and I won't know when it will work or not. And if don't work, you just have bite your finger.
5 November 2021
Unprompted review
Reply from Lightstream
Hi there!
I’m very sorry to hear you encountered that outage. Previously we were experiencing some issues with our cloud service provider and have since worked closely with them to rectify those problems. I’d love it if you gave us another chance now that we’ve made improvements to service integrity.
- Leah from Lightstream
It's dumb
Yo imagine going on a website to stream and when ur trying to ur tryna get of the paying page. Guess what u can't. U have to pay. I really miss the old lightstream. i recommend Melon.
5 December 2020
Unprompted review
Freaking sucks ass
Freaking sucks ass. They promise something they can not give you. I'm better off streaming with a capture card I bought at walmart. Customer service is dumb as hell.
2 December 2020
Unprompted review
I found go light stream years ago and…
I found go light stream years ago and while they were free and had issues. But I kept coming back to check on them and their progress, and finally they are stable and working.
I tested and decided we'd pay for their monthly service to use with our podcast. 5 min into a chat with their customer service, one of their reps answered a question about using their service and mentioned something else I could use to achieve what I wanted. I asked if he could point me in the direction of a tutorial or something that could help with that and he said basically I could google it after telling me a few times (though I had told him I understood what he was saying) they didn't make the software he was referring to.
If you have a paying customer, you don't EVER tell them to google it. If I can't get your software to work, then I don't use it, no pay and therefore no company no job.
Even further when I mentioned it on their social media, they still would not apologize. So disappointed in them. I had people there when it was FREE actually share Youtube links, even though I didn't ask. Why now it was met with snark and passive-aggressiveness when I was ready to pay, makes no sense.
11 September 2020
Unprompted review
Reply from Lightstream
Hi there! Please accept my personal apologies for the experience you had with a member of my team. What you experienced is not the standard of work we hold for ourselves at Lightstream and despite being confident in recent improvements to how we provide service, I’ve reviewed this post with the entire Customer Success team to ensure everyone is aware of what NOT to do, despite the damage already being done here.
I’d love it if you gave us another chance, and if you do, I’m very confident that you’d have a better experience this time around.
Regardless, please accept my apologies again for the experience you had and thank you for providing the feedback so we can do better moving forward.
Thanks,
Drew Pierce
Director of Customer Success - Lightstream
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