Golf Locker Reviews 

196
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 41 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the clothing and accessories, mentioning that the products fit comfortably, look great, and arrive promptly. Reviewers also frequently highlight the remarkably helpful customer support team and the exceptionally smooth, hassle-free return process when sizing adjustments are needed. Additionally, people appreciate the convenience of receiving thoughtfully curated selections, including personalized gift boxes and custom logo items designed for golfers. Consumers note the tremendous variety of available items, making it easy to find favorite brands and stylish gear without spending time searching local stores.

What people talk about most

Quality

Users describe positive interactions with quality, expressing strong satisfaction with the great clothing,... See more

Order

Clients share positive opinions on order, noting that the process is straightforward and flexibility is high.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The entire team at Golf Locker was so fantastic in helping me on my recent order. Old world customer service for an online company. Real proactive phone call and email responses which helped clarify... See more

Company replied

Rated 5 out of 5 stars

Being a disabled veteran Golf Locker stays ahead of my needs and frees me from having to go hunt these items down in stores. More Products Please.

Company replied

Rated 5 out of 5 stars

I’ve loved everything I’ve received and when I need a different size the return has always been flawless.

Company replied

Rated 5 out of 5 stars

Golf Locker is very flexible when working through an order. They carry high quality products and are very accommodating in replacing or exchanging products product to ensure client satisfaction. They... See more

Company replied


Company details

  1. Shopping & Fashion

Written by the company

Online since 1999. The finest in golf apparel, golf shoes and more from Peter Millar, FootJoy, johnnie-O, Greyson, henry dean, Nike, G/FORE, Sun Day Red, Titleist, TravisMathew, Straight Down and more at GolfLocker.com - Outfitting golfers from head to toe. Featuring golf's premier men's personal shopping service - My Golf Locker - now in its 11th season. Complete your profile, receive items on your desired schedule, keep only what you love with free shipping both ways. Embroidered custom logo options available for your corporate, club or group needs on polos, pullovers and more. One piece minimum. Guaranteed satisfaction.


Contact info

4.8

Excellent

TrustScore 5 out of 5

196 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(196)

41 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Regular Golf Locker Customer

Golf Locker Consistently send me nice apparel that fits well. When I do have an issue with my selections they take care of it right away.

9 November 2020
Unprompted review
Golf Locker logo

Reply from Golf Locker

Peter, thank you for being a My Golf Locker Patron and for sharing your thoughts. We're thrilled you're enjoying the service. We look forward to serving you in the future.

Rated 5 out of 5 stars

Super impressed!

Wow! Golf Locker is awesome! Couldn't be happier! The clothes they sent fit perfectly, are all high quality products and brands. These guys take pride in what they do! I'm leaving my shopping to them from now on. Thanks Golf Locker!

6 November 2020
Unprompted review
Golf Locker logo

Reply from Golf Locker

Miguel, thank you for being a My Golf Locker Patron and for sharing your experience here. We're thrilled that you couldn't be happier with our service. Leave the shopping to us! We look forward to serving you in the future.

Rated 5 out of 5 stars

Always fast shipping

Always fast shipping, and the customer service is outstanding.

30 October 2020
Unprompted review
Golf Locker logo

Reply from Golf Locker

Michael, thank you for being a longtime My Golf Locker Patron. We look forward to serving you in the future, and we appreciate you taking the time to share your thoughts. Have a great weekend.

Rated 5 out of 5 stars

Locker was GREAT

Locker was GREAT! I've been a Short Par 4 subscriber for 2 years and was very happy with what came. All the styles were to my taste and am looking forward ti my next box!

30 October 2020
Unprompted review
Golf Locker logo

Reply from Golf Locker

James, thank you for becoming a My Golf Locker Patron and for taking the time to share your thoughts. We're thrilled we nailed down your style and taste with your most recent Locker. We look forward to serving you in the future.

Rated 5 out of 5 stars

First order of many!

Great top-quality products, curated to look and fit great! Very happy with contents of my first order with My Golf Locker!

29 October 2020
Unprompted review
Golf Locker logo

Reply from Golf Locker

Jeff, thank you for being a My Golf Locker Patron and for taking the time to share. We're thrilled you enjoyed your first Locker. We're here to help, so please let us know if you ever need anything. Thanks again.

Rated 5 out of 5 stars

I loved it

I loved it! It was great to get a present. Thank you for your selection.

26 October 2020
Unprompted review
Golf Locker logo

Reply from Golf Locker

Robert, thank you for being a My Golf Locker Patron. We're thrilled that you loved your most recent Locker shipment. Thanks for sharing your thoughts, and we look forward to serving you in the future.

Rated 5 out of 5 stars

You guys/gals are great

You guys/gals are great. Love the items you send. You are very responsive to my needs. Keep up the great work!!

25 October 2020
Unprompted review
Golf Locker logo

Reply from Golf Locker

Paul, thank you for being a My Golf Locker Patron and for sharing your experience. We're glad you love the items! We look forward to serving you in the future.

Rated 5 out of 5 stars

Order was exactly what I was expecting…

Order was exactly what I was expecting and at a good price. Size and colors were perfect. Easy way to shop and look good on and off the course.

24 October 2020
Unprompted review
Golf Locker logo

Reply from Golf Locker

Gary, thank you for being a My Golf Locker Patron. We're thrilled that we fulfilled your expectations, and we look forward to serving you in the future.

Rated 5 out of 5 stars

I received my package and liked what I…

I received my package and liked what I received. I have no complaints.

17 October 2020
Unprompted review
Golf Locker logo

Reply from Golf Locker

Jon, thank you for being a My Golf Locker Patron and for taking the time to share your thoughts. We're glad you liked your most recent Locker. Have a great weekend.

Rated 5 out of 5 stars

Always high quality

Always high quality items that I actually wear!

8 October 2020
Unprompted review
Golf Locker logo

Reply from Golf Locker

Richard, thank you for being a My Golf Locker Patron and for taking the time to share your thoughts. We're glad you enjoyed your most recent Locker shipment. We look forward to serving you in the future.

Rated 5 out of 5 stars

My Golf locker 1st order

On boarding process was painless and let you set details about your preferences. I asked for a pair of golf shoes shoes and cooler weather items. I received a pair of shoes I would have pulled off a shelf for myself but they are super comfortable and a style I like. I also received a pull over that fit well and looks great. Very satisfied.

7 October 2020
Unprompted review
Golf Locker logo

Reply from Golf Locker

Ronnie, thank you for being a My Golf Locker Patron and for taking the time to share your thoughts. We're thrilled that you enjoyed your first Locker. We look forward to serving you in the future.

Rated 5 out of 5 stars

Fresh on the course

Signing up for Golf Locker has been great for me. I never enjoy shopping and especially for golf clothes. So I tended to have the same old tired look every year. Now I always look fresh on the course.

2 October 2020
Unprompted review
Golf Locker logo

Reply from Golf Locker

John, thank you for being a My Golf Locker Patron and for taking the time to post your thoughts.

Rated 1 out of 5 stars

WARNING: Read the FINE PRINT

WARNING: Do yourself a favor before placing an order with Golf Locker and read every page of their website. Pay close attention to verbiage as it relates to returns. Should you find yourself needing to return your merchandise please know the following will take place.

A) The amount you paid for shipping will NOT be refunded to you.

B) You will have to pay out of pocket to return the merchandise to Golf Locker.

C) However, they are generous enough to provide you with a shipping label to return your merchandise BUT the amount for shipping will be deducted from your refund (in addition to the original amount you paid for shipping).

Personally, this does not work for me.

In response, the shoes that I ordered were a special release so this competitive pricing you speak of is non existent. Yes, you do offer a shipping label at a "additional" cost. The other stores that I do business with go above and beyond to provide excellent customer service. Your store should look up the definition of customer service.

When given an opportunity to make this situation right you chose to stand firm in your companies policy over $9.95. I would rather give these shoes to a homeless person and never do business with you again than pay you an additional $9.95.

If this is my first experience in doing business with your store, why on earth would I consider becoming a "My Golf Locker" patron???

Sincerely

G

I disagree that there's nothing to "make right".

I will take the blame for not sending the link to your return policy to my attorney for review and counsel. I was completely unaware that my paying for expedited shipping would forfeit my ability to make a return without coming out of pocket for the shipping label. While i don't expect you to refund me for priority shipping to me I definitely feel that I should not be expected to pay for the return.

G

22 September 2020
Unprompted review
Golf Locker logo

Reply from Golf Locker

Greg,

The shoes you ordered included free shipping. You chose an expedited shipping method that incurred an extra cost. It appears you left out that information in your review. That was your choice to pay for shipping to you. You could have had the shoes shipped to you for free.

For regular website orders, as our return policy clearly states, we do not provide free return shipping. Since our returns rate is so low, we opt to provide the best prices possible on our items rather than offer free return shipping. As you noted, we do provide return labels when requested in order to save you time and cost on returns for website orders.

If you are a My Golf Locker Patron, your return shipping is always free. You might want to consider that service in the future.

Golf Locker

_______________________________________________

Greg,

In reply to your review update, there is nothing for us to "make right". It was your choice to pay for an expedited shipping method. You could have just as easily chosen the free shipping method for the shoes. Again, we do not provide refunds for shipping when a customer chooses an expedited shipping method and simply wants to return an item.

Excellent customer service is paramount to us. However, we don't refund expedited shipping fees when the method is chosen by the customer. Sorry you don't agree with that policy, but to pay for shipping was your choice, as the item includes free shipping, as most items on our site do as well. This has nothing to do with customer service. This is the choice that you made when ordering the shoes.

Golf Locker

Rated 5 out of 5 stars

Customer service!!!

My husband needed custom embroidered work shirts. I went into the store and was able to order and receive the shirts same day!!! The customer service was 5 star as well!!

29 July 2019
Unprompted review
Rated 5 out of 5 stars

Great range and service

We’ve shop here because of the great range of apparel and current styles available. I’ve always experienced good customer service and have been pleased to find unique items for gifts for the golfers in my family. The sportswear is top quality and I’ll definitely shop here again soon!

29 July 2019
Unprompted review
Rated 1 out of 5 stars

Return policy

Ordered shoes, gloves and a golf bag, (well over $300 order) the pockets on the bag did not work for me and my wife bought me a different bag for my birthday so I wanted to return the bag. Unlike MOST online vendors, at the minimum, they provide return shipping labels and even if they are charging you for the shipping it's at least at their "volume" discount rate. It was going to cost me over $50 to return the bag. I even called and asked about an exchange and same answer.
Not worth the risk to buy anything from them, if anything is wrong It'll cost you more to return it than any discount you may have received up front.
Terrible customer service in my opinion. Last purchase for me! (and I know your return policy is on the site, still terrible customer service in my opinion)

3 June 2019
Unprompted review
Golf Locker logo

Reply from Golf Locker

Dave, thank you for shopping with us. As you point out, our return policy is very clear on our website. We opt for lower prices and free outbound shipping on the bag you purchased, than to charge more for the bag to cover return shipping costs. Most folks don't return bags, so in the interest of all of our customers, it is simply more valuable for our customers to have a lower price and free outbound shipping. As I'm sure you're aware, shipping is never free for anyone. So if we offered free return shipping on a large item such as a golf bag, everyone that buys that golf bag would have to pay more. We pride ourselves on great customer service and stand by that promise. Because we don't pay for return shipping on a golf bag doesn't imply we have bad customer service. Once again, thank you for shopping with us, and we're sorry it didn't work out.

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