Customers have to pay for the mistakes made by the Gold mine Restaurant!!!
I made my order on Monday(16 Feb 2026) 4 dishes - Duck, Beef, Pork and rice. When Deliveroo dropped the dishes - everything was inside the plastic bag and I collected it and passed on the collection Number. When I unpack everything and discovered the restaurant gave me Chicken in stead of Duck. I contact Deliveroo online with the picture of the chicken immediately, there is no response from Deliveroo. So I report I am missing the duck dish - no response either. I was hoping Deliveroo will deliver my order - Duck and I give them back the Chicken, nothing happen! On the next day, I have received an email - Deliveroo said I will received a £5.50 refund!!! The Gold Mine restaurant did not deliver my order Duck (£24.8) and they delivery Chicken (£19.8) which I did not order. I have to pay for their mistake, but I get 50p compensation???





