Good experience although a few points would have made it excellent. The overall experience was good but the music could have been a bit louder as it was a Taylor themed tour and the Taylor aspects wer... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Overall: reliable but basic service. Reliable, mainly thanks to a good booking experience. Basic, when it comes to transportation: the bus drive was uncomfortable mainly due to the brisk driving style... See more
Company replied
Overall the hop on hop off bus was good, down point we thought there wasn't much talking about placing going around. We mainly used the red route and a little of the orange route to get out to Kensing... See more
Company replied
Our guide (Stefan) is clearly very passionate! He made jokes and gave fun facts/pointed out interesting sights while also allowing plenty of time to relax or sleep on the way to each place. Enough... See more
Company replied
Company details
Written by the company
London Tours and Sightseeing Golden Tours specialise in London Sightseeing and UK tourism. Providing high quality London tours, attraction tickets and day trips to other incredible destinations in England, such as Stonehenge, Bath, Oxford and The Cotswolds. Book one of our guided tours or a hop-on-hop-off bus bus tour and learn more about the history and beauty of the United Kingdom and beyond.
Contact info
58-60 Petty France, SW1H 9EU, London, United Kingdom
- 02072337030
- reservations@goldentours.com
- www.goldentours.com
3.9
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 73% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good very good!good trip
19 March 2026
Unprompted review
Reply from Golden Tours UK Sightseeing
Thank you for your feedback! We’re glad to hear you had a good trip and enjoyed the tour.
We had a great daytrip from London to…
We had a great daytrip from London to Stonehenge and Bath as a family. Our guide Bruce was very knowledgeable, took his job very seriously, and shared information in a clear and engaging way. His conversation also made the journey very enjoyable.
Our driver Raj was smooth, safe, and professional throughout.
Overall, we were very satisfied. Thank you.
19 March 2026
Unprompted review
Reply from Golden Tours UK Sightseeing
Thank you for your wonderful review! We’re thrilled to hear that you and your family enjoyed your daytrip to Stonehenge and Bath. Bruce will be delighted to hear you found his commentary engaging and informative, and Raj will be pleased to know you appreciated his professionalism. We’re so glad you had a satisfying experience and hope to welcome you on another tour soon!
I recently used this hop-on hop-off bus…
I recently used this hop-on hop-off bus tour in London, and unfortunately, my experience was quite disappointing.
One of the main issues was that several stops were closed due to roadworks, which significantly disrupted our plans. While I understand that such situations can be unavoidable, it would greatly improve the experience if the company updated this information in their app in real time. That way, customers can plan accordingly instead of wasting time going to unavailable stops.
Additionally, we had a frustrating experience where we were waiting at a designated stop, and the bus simply drove past us without stopping.
7 March 2026
Unprompted review
Reply from Golden Tours UK Sightseeing
Thank you for sharing your feedback, and we're very sorry to hear about your disappointing experience.
Road closures and service disruptions can certainly affect travel plans, and we understand how frustrating that can be.
We’d like to clarify that all disruptions, road closures, and temporary stop changes are updated regularly on both our mobile app and our website under the “Bus Service Information” section. We encourage customers to check this area before and during their journey for the most accurate, real‑time information.
Regarding the bus not stopping at your designated stop, this is not the level of service we aim to provide. We will review this with our team to ensure it does not happen again.
We truly appreciate your feedback, as it helps us improve our service, and we hope to offer you a much better experience in the future.
Advertising times that might not be available
I booked a family trip to a GoKarting event in Canary Wharf via Golden Tours. Confirmed, Authorised and payment taken for the chosen afternoon slot.
An email days later saying it's not available and we were offered a morning slot (we can't do this).
I understand they are a reseller and don't own the event. Golden Tours explained they don't control the availability or times. The venue does so be wary of making plans for a specific time and making plans around that time. The process requires them to subsequently book on your behalf and seems like they "hope" there is availability for the event.
Poor customer service after this. They did give a refund and now need to find another event for the day causing disruption.
Thank you for your reply. You do know I can still go on and book that same time that has never been available? As well as all other times (outside of the morning). I have spoken to the venue who informed me they have spoken to you about this.
If this is industry standard, I would be very dubious about booking anything via a reseller.
11 March 2026
Unprompted review
Reply from Golden Tours UK Sightseeing
Thank you for taking the time to share your feedback. We are truly sorry for the inconvenience and disruption this situation caused to your family plans.
We would, however, like to clarify how our booking system operates to ensure full transparency.
Golden Tours functions as a booking agent for independently operated experiences. This means:
Our platform allows customers to reserve activities.
The supplier of the activity manages all availability, scheduling, and confirmation.
Final times and slots are determined solely by the activity provider, based on their own operational constraints.
In this instance, the time displayed on our website was provided by the supplier and—unfortunately—later deemed unavailable when they processed the reservation. While this situation is rare, it can occur when suppliers experience sudden changes in capacity or scheduling.
Although Golden Tours is not the contractual provider of the Go‑Karting service, we acted promptly by:
Communicating the supplier’s update as soon as it was received,
Offering the alternative time proposed by the supplier, and
Issuing a full refund immediately when the new time was unsuitable for your plans.
We completely understand that this does not undo the disappointment, but we do want to emphasise that your booking was handled in line with standard industry procedures, and we acted in good faith throughout.
Your feedback is genuinely appreciated, and we are already reviewing how supplier‑managed availability can be reflected even more clearly on our platform to help prevent similar issues in the future.
Thank you again for bringing this to our attention. We hope to have the opportunity to welcome you on another experience soon.
Open Top London Bus Tour with Live…
Open Top London Bus Tour with Live Guide
Bought tickets with the help of the chat agent as their website wasn't working properly. Showed up at the starting point 15 minutes early, and asked the staff member if this was the one with the live guide. "Yeah, I guess so, get on." I insisted on clarification, he consulted his phone and said, "Yeah, this should be it." Went upstairs and at the appointed time, the bus starts off with no live guide. At the first stop I asked the driver what was going on and was told the guide hadn't shown up, so we should WALK back to the starting point and wait for the next one in an hour. I pointed out my husband uses a cane and couldn't do that, so his suggestion was to stand there and wait for an hour. We had to get a cab back to the hotel and the afternoon was shot. Contacted customer service for a refund and get this:
"Thank you for your response and for sharing your concerns with us.
We are very sorry to hear how disappointed you were with your experience and fully understand the frustration caused by the inconvenience during your visit. We sincerely apologise again for the impact this had on your day and the additional expense you mentioned.
After carefully reviewing your case, the 15% refund offered is the maximum goodwill gesture we are able to provide in this situation."
Seriously?? My day was ruined, I had extra expenses, and they still think I should pay? After much back-and-forth with their BS, their final offer was 20% off. MY final offer was contacting my credit card company to reverse the charge. Don't use this company - they have no honesty or integrity.
7 March 2026
Unprompted review
Reply from Golden Tours UK Sightseeing
Thank you for taking the time to share your detailed feedback. We truly empathise with the inconvenience you experienced and regret that the circumstances impacted your day.
However, we would like to clarify an important point that is transparently stated on our website:
‘We aim to have a live guide on all departures; however, this can be subject to change.’
This disclaimer exists precisely because, on rare occasions, unforeseen operational challenges—such as unexpected staff illness—may prevent us from providing a live guide despite our best efforts.
In such situations, our policy does not ordinarily allow for refunds, as the service (the tour itself) still operates as scheduled, and all other inclusions remain fully delivered.
Nonetheless, as a gesture of goodwill, and in recognition of your inconvenience, our team extended a partial refund beyond what our policy requires. This was offered in good faith and with sincere intention to acknowledge your concerns.
We understand that the experience did not meet your expectations that day, and we are genuinely sorry for the disruption. At the same time, we wish to emphasise that our team acted in accordance with published guidelines, operational transparency, and standard industry practices.
We appreciate your perspective and your time in bringing this to our attention.
Great experience
Tour was great, easy to find and the driver Armando was helpful and knowledgeable.
15 March 2026
Unprompted review
Reply from Golden Tours UK Sightseeing
Thank you for your great review! We’re delighted to hear you enjoyed the tour and found everything easy to navigate. Armando will be pleased to know his helpfulness and knowledge made your experience even better.
We were lucky the tour took place
We were lucky the tour took place, as the original tour guide called in sick in the morning. Unfortunatly the subbing tourguide wasn't prepared enough to provide a smooth tour with Harry Potter trivia, it was rather about historical facts.
6 March 2026
Unprompted review
Reply from Golden Tours UK Sightseeing
Thank you for your feedback. We’re glad the tour was still able to go ahead, as the originally scheduled guide unfortunately fell ill on the morning of departure. We appreciate your understanding while a replacement guide stepped in at short notice.
Please note that the Warner Bros. Studio Tour is a fully self‑guided experience. While our on‑board guide offers general commentary during the journey, the detailed Harry Potter insights and immersive experience take place inside the studios through the official self‑guided route.
We value your comments and will continue working to ensure smooth and enjoyable experiences for all our guests.
Harry Potter Tour from KX
The museum of making Harry Potter was great experience. The company had it well-organized (pick up points), the bus had a Harry Potter layout. However, I think that the time we could spend inside was not enough. Arriving to the museum we received tickets for 13:30-14 and had to leave at 17:15 for Kings Cross. The bus on the way there felt more like a sauna. The bus on the way back was modern but show up 6 minutes late after our departure time so we were waiting for it directly into the wind.
Booking proces easy. Good location of pick up point.
10 March 2026
Unprompted review
Reply from Golden Tours UK Sightseeing
Thank you for sharing your feedback. We’re glad to hear you enjoyed the Harry Potter Studio Tour and found the pick‑up points and booking process convenient. We appreciate your comments regarding the time allocated inside the museum and the temperature and timing of the buses. Your observations are valuable, and we’ll review them with our team to help improve the experience for future guests. Thank you again for touring with us.
Well organized
Well organized, guide was very knowledgeable and happy to answer any questions
10 March 2026
Unprompted review
Reply from Golden Tours UK Sightseeing
Thank you for your kind review! We're delighted to hear you found the tour well organized and that the guide’s knowledge and willingness to answer questions made your experience even better. We hope to welcome you again soon!
Excellent Tower of London tour
Excellent tour. We avoided the crowds.
The Guide and the Beefeater were brilliant. Incredibly interesting. Lots of humour, not boring at all!
Very glad we took this tour.
8 March 2026
Unprompted review
Reply from Golden Tours UK Sightseeing
Thank you so much for your excellent review!
We’re delighted to hear that you enjoyed the Tower of London tour and appreciated the opportunity to avoid the crowds.
It’s wonderful to know that both the Guide and the Beefeater made the experience brilliant, engaging, and full of humour. We’re thrilled that the tour felt interesting and far from boring—that’s exactly what we aim for!
We’re very glad you chose to join us and hope to welcome you again on another tour soon!
Journey was okay but driver was late.
Overall the journey was good but we were supposed to depart at 11:30 am. However, by the time our bus driver had finished having a cigarette and a chat we didn't get going until 11:45/50. Wasn't very impressed with that when we were told to be there earlier to make sure we would depart on time. And we didn't do that anyway...
7 March 2026
Unprompted review
Reply from Golden Tours UK Sightseeing
Thank you for sharing your feedback with us.
We’re glad to hear that the overall journey was good, but we’re truly sorry about the delay at departure.
We completely understand your frustration—especially when guests are asked to arrive early to ensure an on‑time start. Your experience does not reflect the standards we set for our team. We’ll be addressing this internally to ensure our drivers are ready to depart exactly as scheduled and remain fully focused on the needs of our passengers.
We appreciate you bringing this to our attention, and we hope we’ll have the opportunity to provide you with a smoother, more punctual experience next time.
Stonehenge, Windsor, Oxford Day Tour
Excellent tour with guide Bruce and driver lucian.
Bruce was very helpful, engaging and entertaining as a guide and lucian drove us everywhere safely and on time. Highly recommend touring with these two!
7 March 2026
Unprompted review
Reply from Golden Tours UK Sightseeing
Thank you so much for your wonderful review!
We’re delighted to hear that you enjoyed the Stonehenge, Windsor, and Oxford Day Tour.
Bruce will be thrilled to know you found him helpful, engaging, and entertaining—he truly loves what he does! And we’re glad Lucian made the journey smooth and safe throughout the day.
We really appreciate your high recommendation and hope to welcome you on another tour soon!
Very confortable tour
Very confortable tour, always on time. I would have enjoyed a Little more time at Windsor and Oxford.
7 March 2026
Unprompted review
Reply from Golden Tours UK Sightseeing
Thank you so much for your kind words!
We’re delighted to hear that you found the tour very comfortable and appreciated the punctuality. We always aim to create a smooth and enjoyable experience for our guests.
We also appreciate your feedback about wanting a little more time at Windsor and Oxford. We’ll certainly take this into consideration as we continue improving our itineraries.
We hope to welcome you on another tour soon! 😊
Friendly team members
Friendly team members, especially Vincenzo at London Waterloo. He helped my mum and I get on the correct route and advised on timings etc.
6 March 2026
Unprompted review
Reply from Golden Tours UK Sightseeing
Thank you so much for your lovely feedback!
We’re really pleased to hear that you found our team friendly, and we’re especially glad that Vincenzo at London Waterloo was able to assist you and your mum with the correct route and timings. He’ll be delighted to know his support made a positive difference to your journey.
We hope to welcome you both again soon!
Good legitimate company.
Paid for tickets at "Passforfun", Goldentours actually issued them. They worked perfectly and were 3/5 of the normal admission price. I would definitely use again. Both are legitimate companies.
4 March 2026
Unprompted review
Reply from Golden Tours UK Sightseeing
Thank you for your positive feedback! We’re pleased to hear everything worked smoothly and that you found both companies reliable. We appreciate your trust and look forward to welcoming you again.
Awesome Stonehenge Tour
We had a wonderful time on the StoneHenge Tour. It was a historic site and I learned a lot. Armondo was great as our bus driver! Very informative. Most importantly he waited for us even when we were running late.
5 March 2026
Unprompted review
Reply from Golden Tours UK Sightseeing
Thank you for your wonderful review! We’re delighted you enjoyed the Stonehenge tour and found the experience informative. We’re especially glad Armondo made your journey smooth and accommodating. We appreciate you joining us and hope to welcome you again soon.
Booked to go to Tower of London
Booked to go to Tower of London. Arrived to be told my tickets were not recognised and they had no record of my booking. Had to pay again on the day
3 March 2026
Unprompted review
Reply from Golden Tours UK Sightseeing
We’re very sorry to hear about your experience and sincerely apologise for the inconvenience caused when you arrived at the Tower of London.
We have since followed up with the venue regarding this issue, and they have informed us that there was a one-off ticketing glitch on the day which meant your booking was unfortunately not recognised in their system. We understand how frustrating this must have been, especially after already purchasing your tickets in advance.
A full refund has now been issued to you, and the venue has assured us that this was an isolated incident and that the issue has been resolved to prevent it from happening again.
Thank you for bringing this to our attention, and again we’re very sorry for the inconvenience caused.
Knowledgeable
Knowledgeable, good amusing commentary. Good tour
Your company didn’t let us know our scheduled tour was cancelled. We had to wait an hour for the next bus . Bad service
27 February 2026
Unprompted review
Reply from Golden Tours UK Sightseeing
Thank you for taking the time to share your feedback.
We’re pleased to hear that you enjoyed the tour itself and found our guide’s commentary knowledgeable, amusing, and engaging.
We are, however, sorry to learn about the inconvenience you experienced before boarding. While we strive to communicate all schedule changes promptly, there are rare occasions where last‑minute operational adjustments can occur, and notifications may not reach all guests as quickly as intended. We sincerely regret that this affected your experience and appreciate your patience in waiting for the next available bus.
Your feedback is important to us, and we will review the situation internally to help ensure smoother communication in the future.
Thank you once again for your comments, and we hope to have the opportunity to welcome you back for a seamless experience next time.
Had a great trip with Bruce and…
Had a great trip with Bruce and ramando. Bruce was very informative.
28 February 2026
Unprompted review
Reply from Golden Tours UK Sightseeing
Thank you for your lovely feedback!
We’re thrilled to hear you had a great trip with us. Bruce and Ramando will be delighted to know you found the tour enjoyable and appreciated Bruce’s informative guidance.
We truly value your review and hope to welcome you back on another tour soon.
Great tour
Great tour, amazing guides = Bruce and Jhon
Everything was clear and direct, no confusions and great time management.
27 February 2026
Unprompted review
Reply from Golden Tours UK Sightseeing
Thank you for your great feedback!
We’re delighted to hear you enjoyed the tour and that Bruce and Jhon provided clear guidance and excellent time management throughout. Your kind words mean a lot, and we’ll be sure to pass them on to the team.
We appreciate you taking the time to share your experience and hope to welcome you again soon.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.