Golden Sands Holiday Park, Rhyl Reviews 

149
TrustScore 1.5 out of 5

1.6

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Rated 1 out of 5 stars

Catch 22 chippy Golden sands £4.25 for a "large" portion of chips... smallest portion of not fresh but frozen chips ive ever seen in my life wow absolute robbing money grabbers

Rated 1 out of 5 stars

Management are poor Accounts are non existent Sales lads are great but are let down by the people and process above! been waiting for a deposit refund for over 2 weeks and had to take a... See more

Rated 4 out of 5 stars

We enjoyed 4 nights at Golden Sands and had a smashing time and I'd go back again. Friendly staff, excellent entertainment, good pool and kids area, easy access to sandy beach,most things you could ne... See more

Company replied

Rated 1 out of 5 stars

Staying in a lovely privately owned caravan on golden sands park in town rhyl. It is a corner plot advertised as not overlooked with views, which it is but and a big but the park itself continually pa... See more

Company details

  1. Vacation Rental

Information provided by various external sources

Our award-winning holiday park is located right on the beach in Kinmel Bay, Nr Rhyl, North Wales. Our superb facilities and helpful staff ensure our guests experience fun-filled family holidays. We also have an extensive range of caravans for sale.


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1.6

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TrustScore 1.5 out of 5

149 reviews

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1.6

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(149)

3 reviews in the last 12 months

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Rated 4 out of 5 stars

Could put none slip flooring in the…

Could put none slip flooring in the disabled caravans cause very slippery when wet because my disabled partner slipped when it was wet.

10 August 2019
Unprompted review
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Reply from Golden Sands Holiday Park, Rhyl

Hi Sally, we are extremely sorry to hear this and will investigate as a matter of urgency. Did you inform the team at the Park when this happened?

Rated 5 out of 5 stars

Our holiday 2019 (and every other year so far...)

The Holiday Park us central on the North Wales coast, from there it is easy to travel out. Public transport is ideal for this. Golden Sands is fairly small, I suppose, in comparison to a lot of holiday parks, but it has everything that you need: swimming pool, entertainment, both day and night, the fish & chip shop is excellent value for money, and probably the best chips in the area. The caravan was clean, the park itself is kept fastidiously clean, the staff are friendly and amenable, you really do feel as though you are 'family' and valued.

10 August 2019
Unprompted review
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Reply from Golden Sands Holiday Park, Rhyl

Thanks for the review, we are glad you feel that way :-)

Rated 2 out of 5 stars

Chalets and location was perfect were…

Chalets and location was perfect were it was especially walks to the beach with kids, however had a few problems with attitude of security when discussing rules about certain food trays wasn't allowed in bar even though it was an on site chippy spoilt atmosphere of holiday and felt very unwelcome, left for home early

10 August 2019
Unprompted review
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Reply from Golden Sands Holiday Park, Rhyl

We are sorry you felt this way and chose to leave early. Due to hygiene reasons, we do have certain rules in place which need to be followed but we hope our staff enforce these rules in the kindest, friendliest manner. If this was not the case, we sincerely apologise and will look into it further. Did you notify our Management or Reception team of your issues whilst at the Park so that they could address it for you?

Rated 2 out of 5 stars

When my grandkids when swimming the…

When my grandkids when swimming the woman with the red hair sorry but don’t no her name said you can’t come in because we are full there was 8 people in my son-in-law was with them I have reported it but not got no reply on what the girl said the person I told in ur office at the desk said she was dealing with it and I found out that my nephew went in with he’s kids and she said same to him she shouldn’t be working there because my grandchildren love swimming that’s what it’s all about going on holiday is to enjoy it but she spoiled it for my grandchildren they never what to go there again I have been to golden sands for years I went with my children and my youngest is 32 now but I am afraid I won’t be coming there again plus there is nothing to do for children as well if all the staff are like her then that is it sorry

9 August 2019
Unprompted review
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Reply from Golden Sands Holiday Park, Rhyl

We are sorry to hear this Colleen and will look into this matter further. Thanks for leaving a review. We have to disagree with your comment about there being nothing to do for children, as we do offer a broad range of entertainment and activities for all ages and this is something we are rated very highly for. However, we do not disregard your view and we are sorry if you felt this way.

Rated 4 out of 5 stars

July 27th

We recently stayed at golden sand, the park was good, the pool was a bit small considering the size of the park, and having to wait an hour before we could get in and then only getting an hour in the pool it’s self was a shame, but kids loved it.

9 August 2019
Unprompted review
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Reply from Golden Sands Holiday Park, Rhyl

Thanks for the review Carla. We are pleased the kids loved it and are sorry for the wait times at the pool. Unfortunately, it does get busy during peak times and we do have to adhere to health & safety rules. We hope you had a good holiday regardless and hope to see you back again in the future.

Rated 3 out of 5 stars

The adapted caravan

The adapted caravan was very well laid out, although the plates were in a high cupboard for a wheelchair user, the overall layout was very good, the external access was very good and the bedrooms were very good, sadly the wet room was a disaster with it flooding into the kitchen in just over a minute. Despite raising it at reception on several occasions they were unable to fix it, which sadly spoilt the break. We were offered a discount off our next stay but have lost faith in the site.

9 August 2019
Unprompted review
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Reply from Golden Sands Holiday Park, Rhyl

Hi Norman, we apologise once again for the issues you experienced. We always endeavour to resolve issues where we can. We are sorry to hear that you have lost faith, but if you do change your mind in the future we will honour the discount and do all we can to ensure a much better experience.

Rated 5 out of 5 stars

It was the best holiday park I have…

It was the best holiday park I have ever stayed at I would recommend golden sands to any one who wants an holiday Paul Colwell

9 August 2019
Unprompted review
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Reply from Golden Sands Holiday Park, Rhyl

Thank you Paul for a great review. Music to our ears :-)

Rated 5 out of 5 stars

Great place to stay made very welcome…

Great place to stay made very welcome plenty for the kids to do snd plenty around market shops not far from Rhyl town and the beach is just a short stroll away very enjoyable stay!

9 August 2019
Unprompted review
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Reply from Golden Sands Holiday Park, Rhyl

Thanks for the great review Derek. Glad you enjoyed it and hope to see you again in the future.

Rated 5 out of 5 stars

Friendly staff no stresses when there

Friendly staff no stresses when there. Always have 3 Van's and request them next to one another and they always manage to do so. Right next to bech entrance too.

9 August 2019
Unprompted review
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Reply from Golden Sands Holiday Park, Rhyl

Thanks Emily :-)

Rated 5 out of 5 stars

Clean caravans all good standard

Clean caravans all good standard. Plenty of entertainment. Right by the beach.
Absolutely love it!!!!!

27 July 2019
Unprompted review
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Reply from Golden Sands Holiday Park, Rhyl

Thanks Julie, so pleased you loved it!

Rated 5 out of 5 stars

have been coming on family holidays 3…

have been coming on family holidays 3 or sometimes 4 times a year for 20 years always nice clean fasilities plenty to do and the staff are always warm and friendly,love the on site chippy amd vanessas chicken nuggarts are legendary!!see you saturday!xxx

18 July 2019
Unprompted review
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Reply from Golden Sands Holiday Park, Rhyl

What a lovely review, thank you :-) See you soon!

Rated 1 out of 5 stars

CRAP!!!!!

When my holiday was booked I requested to be close to main building as I am not very good on my feet and I think i was in the furthest away. caravan was very basic and not very clean, I paid for bed linen and didn't get all that was paid for.On the last day gas was turned off so we had to wash in cold water and also do all the pots in cold water. Entertainment was very poor.
Camp shop was always closed so had to go off camp if needed anything. Would I go again? NOT IN A MILLION YEARS!!!

6 July 2019
Unprompted review
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Reply from Golden Sands Holiday Park, Rhyl

Hi Julie, we are extremely sorry to hear this. Did you raise your issues with the team at the Park whilst you were staying with us?

Rated 5 out of 5 stars

great for families

2nd time we have been great location and brilliant for kids being so close to the beach

4 July 2019
Unprompted review
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Reply from Golden Sands Holiday Park, Rhyl

Thanks Helen :-)

Rated 4 out of 5 stars

excellent site

We enjoyed 4 nights at Golden Sands and had a smashing time and I'd go back again. Friendly staff, excellent entertainment, good pool and kids area, easy access to sandy beach,most things you could need within walking distance BUT small criticisms. Difficult to access or depart site at busy times, road only wide enough for one vehicle, whilst pedestrians also use this road. Give way sign in operation but not always adhered to.

2 July 2019
Unprompted review
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Reply from Golden Sands Holiday Park, Rhyl

Thanks for your review Mary, we really appreciate.

Rated 5 out of 5 stars

Great holiday

Great holiday, fabulous caravan, staff all so helpful and friendly, great beach. Definitely will return.

2 July 2019
Unprompted review
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Reply from Golden Sands Holiday Park, Rhyl

Thanks Claire, much appreciated :-)

Rated 5 out of 5 stars

The cleanest and neatest holiday park I…

The cleanest and neatest holiday park I have every been on plus the food and the entertainment was first-class as was the caravan, everyone extremely helpful Kevin Eyre Bredbury 😎👌👍

2 July 2019
Unprompted review
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Reply from Golden Sands Holiday Park, Rhyl

That's great to hear Kevin. Thanks for taking the time to review. We hope to see you again in the future.

Rated 5 out of 5 stars

My holiday 2019

Compared to last year the caravan was quite basic. Although we had minor problems with the fridge and kettle, which was rectified quickly. We found all staff members very helpful and pleasant. We are hoping to come again next year. The WiFi was very disappointing, as did not work for some of our time there.

2 July 2019
Unprompted review
Golden Sands Holiday Park, Rhyl logo

Reply from Golden Sands Holiday Park, Rhyl

Thanks for reviewing Patrick. We will take your comments regarding the WiFi onboard and feedback to the suppliers.

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