Very good customer service!!! They send me a new good product in very good condition.
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Service has been ok, the fact that we had to pay sending cost for shipment on our side as well as 25€ for a garantie Exchange is very much.
Very good service
Unfortunately the product broke after 10 months and even though we ran into some initial issues with customer service I am glad to say that Hatice helped us quickly and efficiently. A new product was... See more
Company details
Written by the company
Any Hair, Long, Short, Curly Or Straight, Blond, Brunet Or Redhead – Hair Is Your Power. We Know It, And Understand It. We Also Understand The Needs And Lifestyle Of Today’s Modern Woman. That’s Why We Create Tools That Allow You To Style Your Own Hair Quickly, Easily And With Minimum Fuss. Look And Feel Like You’ve Just Stepped Out Of A Salon. Look And Feel Great. It’s Your Right As A Woman!
Contact info
1000 North Circular Road, NW2 7JP, London, United Kingdom
- +44 (0) 7972222172
- info@golden-curl.com
- www.golden-curl.com
4.3
Excellent
1K reviews
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A warranty but not for free
I had a claim and remembered my 5 years warranty. To activate the warranty I had to pay a fee of Euro 25,-. This wondered me very much. For me it is a restricted warranty. Not really customer friendly. But at the end got a new unit what is very good.
8 May 2024
Damaged hair after use
This product unfortunately does not work for my type of hair. My hair is thin and fragile. The sales rep of golden curl guaranteed it would not damage my hair. That was not true :-(. I bought the product (not cheap), used it 1 time and my hair had turned tangling/fuzzy and breaks easily. I am so sad about this.
I contacted the customer service by mail to tell them I had been misinformed and wanted to return the product: no sympathy or understanding whatsoever, I only got a no not possible.
Conclusion: I am very disappointed, my hair is damaged, I have been lied to/misinformed, and didnt even get an apology.
24 April 2024
Unprompted review
Reply from Golden Curl
Dear Client,
thanks for your feedback and sorry for your experience. Our customer service has apologied about this matter and explained to you the terms and conditions. For further information you can always contact them via info@golden-curl.com
Thanks and Kind regards
Easy order and helpful support team
6 May 2024
Good customer service
Good customer service. Helped me with my request to return faulty item. Sent link for me to follow. Responded promptly.
7 May 2024
The best hairdryer you can find on the…
The best hairdryer you can find on the market!
Top customer service!
1 May 2024
Unprompted review
I had my straightener for about 2 and a…
I had my straightener for about 2 and a half years , I had a problem with the wire,I got in touch with golden curl and I received a brand new set to the value of £520 , even though my old ones were £230, amazing customer service highly recommended them !
Thank you so much!
7 May 2024
Unprompted review
Great curlers
Great curlers - broke but replacement arrived super quick warranty included
8 May 2024
Unprompted review
I’m so disappointed with their service
I’m so disappointed with their service, I ordered so many items from them because at first the product was vary good but then they started not working. And since they offer 5 years warranty I contacted costumer service and here started the struggle they asked to pay for the return and on top pf that 22£ to “activate” the warranty which I payed even though i was so disappointed because the straightener and the curler just stopped working all of the sudden so paying 32£ for a product that costed me 90£ or something is a bit too much anyway this happened 2 weeks ago and i’m still waiting for the replacement i have send different emails asking to provide me a proof of their shipping but nothing they haven’t replied. I wish i never recommended this brand to anyone.
26 February 2024
Reply from Golden Curl
Dear Klenta,
thanks for your feedback. We have already contacted you via email to clarify your warranty procedure. Kind regards
Happy about my Golden Curl product…
I'm happy about my Golden Curl product and about the customer service. During my warranty period I had an issue with the cable and golden curl team was so helpful and available for my questions and I got a new replacement product for only 25€.
Highly recommend it! The straightener is really good
29 April 2024
Unprompted review
I had to return my Golden Curl set…
I had to return my Golden Curl set recently and customer care was immensely helpful. I got back a new set within two weeks and very happy with the product!
24 April 2024
Unprompted review
Loose contact around turning cable (second one)
I have tried many straighteners in my life. And the best one so far is the golden curl. The first one I’ve used around 5 years but suddenly it stopped working. I’ve noticed that the straightener had loose contact (the turning cable is probably the problem). I have bought a new one. And now again loose contact (turning cable and electricity). Can someone help me what to do? I don’t want to buy a new one again… (is this by the way an accruing problem?)
14 April 2024
Unprompted review
Reply from Golden Curl
Dear Client, thank you for your feedback. Kindly contact our customer service via info@golden-curl.com so they can assist you further with your issue. Kind regards your Golden Curl Team
Great SAV
Great SAV. I received a new iron curler on exchange for mine that had a wire problem after 4 years of use. My email was answered quicky and acurately. Thanks a lot !
27 March 2024
Unprompted review
I am very satisfied with the service
I am very satisfied with the service. I bought the skate 4 and a half years ago and it started having problems with the heating recently. I contacted customer service and they helped me with the warranty. Their manager in Israel delivered the hair straightener to me quickly!
2 April 2024
Unprompted review
Quick and easy problem solving 😊
I had a problem with my golden curl curling iron and Hatice was really kind and helped me through the whole warranty process. After I payed a small fee to activate my warranty, it only took 2 days (returning the old product and receiving the new one) and I received a brand new curling iron which is amazing. Thanks to Hatice for the amazing customer service :) 5 out of 5⭐️
20 March 2024
Replacement after initial wait
Having waited a while for reasons out of there control I have now been advised that I can have a product sent out to me under warranty. Happy.
2 April 2024
Unprompted review
Reply from Golden Curl
Dear Nigel, thanks for the feedback. Your item will be replaced as soon as it is back in stock. We have already contacted you via email. Kind regards
Thanks so much☺️
31 March 2024
Unprompted review
Favourite curler!
That’s my favourite curler. My curler stopped working and they sent me a new replacement for £21 straight away.
18 March 2024
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