Gogoprint Singapore Reviews 

670
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the fast and prompt delivery services, often noting that products arrived quickly and efficiently. The quality of the printed products is frequently highlighted as good or excellent, meeting expectations for many. Reviewers also commend the efficient, professional, and responsive service, with many appreciating the proactive artwork checks and helpful communication throughout the process. However, some customers also noted issues with service and delivery. A few experienced delayed or failed deliveries, despite expectations for timely arrival. Some reviewers also mentioned slow or unresponsive communication, particularly when seeking support or tracking updates, leading to frustration.

What people talk about most

Delivery service

People report positive experiences with delivery service, often highlighting fast and prompt delivery times,... See more

Product

Clients share positive opinions on product, highlighting good print quality, thorough artwork proof-reading,... See more

Service

Consumers find service to be positive, highlighting its reliability, responsiveness, and efficiency.... See more

Quality

Customers had positive experiences with quality, frequently praising the excellent and good print quality,... See more

Response time

Customers consistently note positive experiences with response time, praising the prompt and effective... See more

Reviews shaping this summary

Rated 5 out of 5 stars

They were really fast in replying to my enquiries and has been very helpful since I wanted to cut cost and thus changed the details of my orders a couple of times. They also reminded me to send a high... See more

Rated 5 out of 5 stars

Easy to use order platform with many designs to choose from and easy upload option. After-sales and production team response was fast and efficient, and the progress of order fulfillment is updated i... See more

Rated 5 out of 5 stars

My original artwork was not good enough for a good print. Gogoprint support team guided me the basic requirement and helped me correct it, I am very happy with the printed result.

Rated 5 out of 5 stars

Bulk ordered postcards. Fast delivery, cheap rates, good quality prints and smooth navigation through their online system! Thank you Gogoprint!


Company details

  1. Digital Printing Service

Information provided by various external sources

Conveniently Print High Quality Business Cards, Flyers and more Online ✓ Low Prices ✓ Free and Fast Delivery across Singapore ✓ Outstanding Customer Service


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

670 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.6

All reviews

(670)

59 reviews in the last 12 months

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Rated 5 out of 5 stars

User friendly website

Very user friendly website for order or reorder. It also provides alert of artwork error and confirmation prompt to proceed printing. Very nicely done website.
😁👍

7 June 2024
Unprompted review
Rated 5 out of 5 stars

Great print quality and smooth order/delivery process

First time customer. Great print quality, our client loved the end product when they received it as part of our event.
Order and delivery process was smooth.
The (free) proof reading check is useful and can help correct errors not seen at the design stage.
Customer service was at hand and supportive with queries. We had several types of stickers being printed at the same time and had to correct and re-upload a batch because of some errors on our end. Gogoprint called me to verify the final product and update on estimated time of delivery.
Great experience overall!

14 March 2024
Unprompted review
Rated 1 out of 5 stars

Awful customer service and artwork team

UPDATE
After reading my review online, they accepted to compensate me so I decided to give them another chance. What a mistake!

This was just a simple repeat order but again the same nonsense from the artwork team.

First they accused me of not uploading the artwork while the artwork was clearly in their system. I sent a screenshot but they never apologised for their lie.

Then they took the initiative to cut out some of the artwork for no reason. I rejected the proof, sent several emails including the proof for the previous job they had done but they insisted on not following the requirements of the previous jobs (and my instructions) and resent the same proof I had already rejected.

Several days, emails, calls and whatsapp later, they still are refusing to issue a proof in compliance with first job I am repeating.

Again, instead of doing their job, the customer service is lying to cover their mistakes rather than apologising and doing the job.

---

Very poor customer service and disapppointing artwork job

I hadn't ordered anything from them for over a year due to several communication/customer service issues in the past. I tried again with a very simple, straightforward job: printing round stickers. Somehow, the artwork team managed to mess it up: after sitting on the job for several days, they insisted on placing the die-cut line inside the logo rather than on the border, cutting out a few mm of the logo for no reason at all. I replied saying that they had to rectify as I wanted them to print the entire logo without cutting out any of it (which seems pretty obvious for a round sticker), but they just resent the exact same artwork.

I called them to insist that they rectify the job, and the customer service staff spent 5 minutes insisting that they were right and I was wrong. I thought her job was to listen, apologize and rectify but clearly that wasn't her interpretation. She was so rude that she even hang up on me.

7 March 2024
Unprompted review
Rated 5 out of 5 stars

Very efficient

Very efficient, got my cards within 5 days even with the cheapest option. Quality of cards are very good also

24 February 2024
Unprompted review

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