GOG.COM Reviews 3,793

Farlan was very prompt on trying to help me fix my problem.
but for this game I fixed it myself. but to let you know how I fixed it just to have one more tool in your troubleshooting toolkit was I had to create a new profile on my PC was not a driver issue at all. I feel on the install it corrupted the config file(s) on the app data of that user account.

I had a problem with a game and Falran (that now I almost consider him as a friend, hehe!) was helping me a lot, he did his best to repair my game, but at the end nothing we could do. He gave me a refund of the game and everything was great. He is the best. Thank you very much, Falran.

Falran was very patient with me as I fumbled around for days trying to figure out and correct the problem that was preventing my game from working properly. He is knowledgeable and courteous. I hereby award him the Emperor's badge of honor, due only to those Adeptus Mechanicus who excel in the line of duty for the Imperium of Mankind.

-Wolfpack Commander

GOG's support team was very patient and helpful in resolving the issue. One of the best support services I have ever received, specifically in the person of Falran, who was very friendly, helpful, and ready to assist. A positive experience.

Spoke with a rep via email, with great patience on them for helping a bit of a goober like me Managed to get the game i was missing added it without any issues. Only time I had this kind of service was with steam. Keep this up!

Gog.com is a wounderfull place where I can find old games runable on an actual pc without virtualisation.
The prices are fair.
I actually found there Return to Krondor. A game I deeply loved to play in my childhood. I wanted to play it again but endet up with problems in my virtual old Windows. A friend of mine then told me about that place and I could simply play it on my windows 11 without any virtual windows.
Some month later I had grafik issues with the game. I guess due to windows updates. But the support was great. Although the price of the game was just around 5 Euro. The support team took the time to solute my issues.

Thanks especially to the support member Falran.

Falran really came through for me despite my issue being entirely my own fault. Courteous, knowledgeable and professional. Good to know there's someone that can help with these issues.

Falran was great. Easy refund on product that didn’t work on my system.

Had an issue with my game but customer service, Falran in particular, was super helpful!

The support I received from Falran was way above what I‘m used to for customer support from other companies. He really took a lot of time to understand the issue and come up with potential solutions. Really appreciated!

There was an issue with the soundtrack DLC for UFO ROBOT GRENDIZER – The Feast of the Wolves, and I got in touch with GOG support about it.

Falka said they notified the product team about it, and I've waited for some time.

I checked on December 11 and saw that the incorrect download was removed, but the soundtrack was still unavailable, so I was admittedly worried. Thankfully, another GOG support staff member named Falran got back to me yesterday to let me know that the problem had been resolved, and the soundtrack can be downloaded.

Very grateful that the problem was fixed.

Staff were incredibly helpful! I had an issue with an achievement unlocking in a game over the Christmas period. Both Falran and Ponczo were really polite and able to unlock the achievement manually for me on my profile. I really love the effort that GOG makes to ensure that games are playable, especially as someone who loves trying to collect all of the achievements for the games in their library!

Falran was brilliant and helped me getting a game I purchased to work. 10/10.

Falran helped out and got the game working after a few emails.

Thanks!

dogshit of a platform.
first they come up with a "unify all launchers via integrations" then it N-E-V-E-R works and then it's completely impossible to remove the library of other launchers from it, making it a stinking pile of mess where you'll never find which games are on what, if you have several.
never using this shit again, Playnite all day long from now on

I had a problem with the display of the achievements for Bloodlines 2 in GOG Galaxy. After taking screenshots and sending them with a short description to the GOG.com support, I was contacted by Falran from the GOG.com support with a first set of instructions for making a clean GOG Galaxy installation. Of course, that did not solve the problem, so me and Falran had more interactions, with Falran proposing solutions and me trying if they work. Of course, you have to try the solutions and report them else the people from support won’t know what to do. So, after five interactions Falran was able to identify the problem and solve it - now everything is working. I really appreciate the patience and effort put into the support. Thanks again, Falran!

I appreciate all the help and kindness. Very good help and I hope these guy gets a raise!

really ass.

GOG cares about games and about gamers. Good value and great customer service, highly recommended!

Falran was helpful in getting my games visible to install. Thank you.