I didnt get tracking number and didnt know when the package will arrive, hence I was not at home when it was delivered. Luckily my wife had to come home because of the other emergency and she picked i... See more
Company replied

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I didnt get tracking number and didnt know when the package will arrive, hence I was not at home when it was delivered. Luckily my wife had to come home because of the other emergency and she picked i... See more
Company replied
Again, the delivery man left my package in a random place, next to my car, instead of next to the back door, as asked in my delivery place preference. This is not the first or the second time it has h... See more
Company replied
Deserved 5 stars. Person delivered my parcel straight to the corridor despite it's heavy weight. I were getting big parcels two days in a raw and both days same guy did his job perfectly.
Company replied
Half the items in the delivery seem to be missing Update: second package was delivered two days later. No indication from seller there was two packages. This seems like a seller issue, not a GoFo... See more
Company replied
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Reply from GOFO Netherlands
They are very good guys , they bring me more than one package and they always leave to my door. Keep going♥️

Reply from GOFO Netherlands
It was the worst delivery experience in my life. The delivery person put my package in the bin placed in the front garden. Never wanna use this company again.

Reply from GOFO Netherlands

Reply from GOFO Netherlands
All went smoothly with my package, good clear information!

Reply from GOFO Netherlands
They got my package lost and they said it was delivered ,then they asked me to contact my seller for a refund. Crazy work

Reply from GOFO Netherlands

Reply from GOFO Netherlands
Terrible service. Avoid GOFO and Voghion at all costs.
GOFO has now lost three of my parcels. Every time, the driver marked the parcel as "delivered" after leaving it unattended outside my front door, next to a busy pedestrian access from the train station. No safe place, no pickup point, no signature—just dumped outside and scanned as delivered.
After the first two incidents, I called, emailed, used the live chat, and even updated my delivery preferences, specifically instructing GOFO never to leave parcels outside my door again. They ignored every single request and repeated exactly the same behaviour.
My latest parcel has completely disappeared. I have searched everywhere, checked with neighbours, and there is no mailbox or secure location where it could have been left. A photo of a parcel outside a house is not proof that I received it.
GOFO refuses to acknowledge the parcel as lost or carry out a meaningful investigation. Voghion simply accepts GOFO's version of events and refuses to refund me.
The outcome? GOFO says "delivered." Voghion says "case closed." I have no parcel and no refund.
This is not customer service. This is passing responsibility from one company to another until the customer gives up. Neither company has accepted accountability, and both have failed to resolve an issue they created. Avoid both companies if you value your money.
GOFO and the Voghion: you still have the opportunity to resolve this. Until then, this review accurately reflects my experience.

Reply from GOFO Netherlands

Reply from GOFO Netherlands
Good not bad but somtimes they but it outside without knok the door

Reply from GOFO Netherlands
Again, the delivery man left my package in a random place, next to my car, instead of next to the back door, as asked in my delivery place preference. This is not the first or the second time it has happened. It is not hard to walk a few more steps to place the package in a more safe and noticeable spot.

Reply from GOFO Netherlands
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