Goddard Veterinary Group Reviews 

931
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 447 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff, noting they are friendly, helpful, and genuinely caring towards both the pets and their owners, fostering a relaxed environment during visits. Reviewers appreciate the professional and knowledgeable care, often finding that the veterinary team takes time to explain treatment options thoroughly and patiently. However, some customers mentioned concerns regarding operational practices, such as long waiting times or staff being understaffed, which can lead to patient stress. Conversely, a small portion of people felt that the cost of services and medications was very high, with instances where quoted prices changed at the time of payment.

What people talk about most

Staff

Consumers find staff to be positive, helpful, and exceptionally caring during every visit. Reviewers... See more

Service

Customers consistently note positive experiences with service, highlighting that staff members are... See more

Price

Users describe ambiguous interactions with price, noting that normal services and consultations feel... See more

Customer service

People report positive experiences with customer service, consistently praising the caring, friendly, and... See more

Product

Customers had ambiguous experiences with products and prescriptions, with opinions varying widely on pricing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I used the emergency service in the early hours of a Sunday morning. My cat was triaged on arrival by friendly and clearly highly experienced vetinary nurse. There was quite a wait to be seen by the... See more

Company replied

Rated 5 out of 5 stars

My first time here for an emergency appt on the advice of my usual practice. From the person I spoke to when I rang to make the appt, the reception staff + the truly amazing vet - Jai Patel - everyon... See more

Company replied

Rated 5 out of 5 stars

Ive used Goddard at Thamesmead for the last 5 years. Although I've rarely seen the same vet twice, the service has always been consistently good. Every experience has been positive and they've worked... See more

Company replied

Rated 5 out of 5 stars

Alex at Epsom Downs surgery is an amazing vet. He is so caring of any animal you take to see him and goes above and beyond to ensure that the experience is a positive one. He takes time to fully expla... See more

Company replied


Company details

  1. Veterinarian
  2. Emergency Veterinarian Service

Written by the company

We are dedicated to caring for your pet’s healthcare needs from our network of branches and flagship 24-hour hospitals. Our skilled veterinary surgeons are assisted by knowledgeable and friendly staff helping us set the standards for excellence in veterinary care. You will see the RCVS Accredited Practice logo displayed in all our branches and hospitals. This is a voluntary scheme overseen by the Royal College of Veterinary Surgeons and demonstrates that we maintain the highest standards of veterinary care across the entire practice.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

931 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 60% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(931)

513 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great

Great , organised , look after your pet and explain all very well.

23 June 2026
Unprompted review
Goddard Veterinary Group logo

Reply from Goddard Veterinary Group

Excellent! Thanks for taking the time to share your thoughts

Rated 5 out of 5 stars

All the staff

The people on reception, the nurses & the vets are all so very friendly & helpful, I visit them on a regular basis with my cat & I always feel confident she will be well treated

23 June 2026
Unprompted review
Goddard Veterinary Group logo

Reply from Goddard Veterinary Group

Very pleased to hear that Debbie, thanks very much

Rated 4 out of 5 stars

Very helpful advice and full…

Very helpful advice and full explanation of the conditions my aging cat is experiencing. Kindness and friendliness to both animals and humans shown from all staff from reception on arrival to knowledgeable veterinary.

23 June 2026
Unprompted review
Goddard Veterinary Group logo

Reply from Goddard Veterinary Group

That's great to hear, thank you for your review

Rated 5 out of 5 stars

Knowledgeable and caring Vet

Alex at Epsom Downs surgery is an amazing vet. He is so caring of any animal you take to see him and goes above and beyond to ensure that the experience is a positive one. He takes time to fully explain things and listens to you. Always giving a detailed run down of the treatment plan. I totally recommend this particular vet.

15 June 2026
Unprompted review
Goddard Veterinary Group logo

Reply from Goddard Veterinary Group

That's excellent to hear, thank you and we're very glad to have received your 5 * recommendation. Thank you again.

Rated 5 out of 5 stars

Seen very promptly

Seen very promptly, vet was knowledgeable and helpful. Very kind and caring to my dog.
All staff were lovely.
Highly recommend

22 June 2026
Unprompted review
Goddard Veterinary Group logo

Reply from Goddard Veterinary Group

Thanks for your recommendation Susan - it is very much appreciated!

Rated 5 out of 5 stars

Very impressed with the staff.

I’ve been going to this practice for a long time. They have over the years treated my dogs and cats with great sensitivity. The reception staff are so friendly and helpful. Andrea the Italian vet always very practical and never tries to oversell me treatments.

19 June 2026
Unprompted review
Goddard Veterinary Group logo

Reply from Goddard Veterinary Group

We're delighted to have you as a long-term client and the team will be very happy to read your review - thank you very much for your words

Rated 4 out of 5 stars

Friendly vet practice

The vet was very personable and friendly.
The reception staff are always lovely and it feels like staff love their jobs.

20 June 2026
Unprompted review
Goddard Veterinary Group logo

Reply from Goddard Veterinary Group

Thank you Trish

Rated 5 out of 5 stars

I appreciate they have given me an…

I appreciate they have given me an appointment at short notice. The doctor advised beyond the scope of the visit and was helpful.

20 June 2026
Unprompted review
Goddard Veterinary Group logo

Reply from Goddard Veterinary Group

Thank you for your 5 star review - we really appreciate it

Rated 5 out of 5 stars

Merton Park

Merton Park
Every time I see this vet, the male vet (Sorry forgot his name) he is always reassuring and very helpful. I’m confident taking my cats there, equally the receptionist is always helpful.

19 June 2026
Unprompted review
Goddard Veterinary Group logo

Reply from Goddard Veterinary Group

We have a couple of practices in the Merton area at Raynes Park and at Dundonald Road, so you may be referring to Richard at our Dundonald Road branch? Either way, thank you for leaving us your review and we are delighted to have been of service!

Rated 5 out of 5 stars

Walthamstow Goddards

Walthamstow Goddards, always make me and my cats feel welcome, they put my cats first and their needs. They are professional, kind compassionate and answer all questions
They were exceptional when my last cat died, so supportive to me
I certainly recommend them to anyone who needs a vet

19 June 2026
Unprompted review
Goddard Veterinary Group logo

Reply from Goddard Veterinary Group

We really value your recommendation and comments - thanks very much for taking the time to leave us your thoughts and comments

Rated 5 out of 5 stars

I was about half an hour early for my…

I was about half an hour early for my appointment for my female cat, but i was seen at my actual appointment. The lady that saw my cat for a consultation was quite caring and understanding of my cat’s condition. I did think my consultation fee was a bit expensive as Im on universal credit but she is worth it .

15 June 2026
Unprompted review
Goddard Veterinary Group logo

Reply from Goddard Veterinary Group

Thank you for leaving us a review, we really do appreciate it

Rated 5 out of 5 stars

Feeling reassured

Whilst visiting any vet is not cheap, I always feel reassured after a visit here. The vets are knowledgeable and the reception staff are always helpful.

17 June 2026
Unprompted review
Goddard Veterinary Group logo

Reply from Goddard Veterinary Group

Thank you very much

Rated 5 out of 5 stars

Thank you

Always very attentive and patient staff. My old boy Barney (17) was very well taken care of by Dr Matthew the other day.

17 June 2026
Unprompted review
Goddard Veterinary Group logo

Reply from Goddard Veterinary Group

Great stuff, thank you!

Rated 5 out of 5 stars

Wonderful service at this branch.

Wonderful service at this branch. Took my chicken for a health checkup. The staff were efficient, kind and friendly. The veterinarian was very experienced and helpful.
Never seen people go so above and beyond to help customers with their pets. Hope corporate understand the level of care these people put into this practice.

17 June 2026
Unprompted review
Goddard Veterinary Group logo

Reply from Goddard Veterinary Group

Thank you very much - we are indeed very proud of our wonderful colleagues going that extra mile for our clients, they make us what we are today, nearly 75 years since Goddard Veterinary Group first began

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