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Aptive Pest Control Reviews 35,073

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 30,534 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its effectiveness, noting a significant reduction in pests like ants and roaches. The staff and technicians are frequently highlighted for being professional, friendly, knowledgeable, and helpful, often going above and beyond to address concerns and provide detailed explanations. Many appreciate the excellent customer service, including clear communication, timely arrivals, and thorough treatments with photo documentation. However, some customers also noted issues with communication, such as not receiving timely notifications or having difficulty reaching customer service for rescheduling or specific requests. A few people were dissatisfied with the product's effectiveness, reporting that pest problems persisted or even worsened after treatments, and some felt that the promised scope of service was not fully delivered.

What people talk about most

Service

Customers consistently note positive experiences with service. Many reviewers praise the technicians for... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the technicians for being... See more

Customer service

Reviewers mention positive feedback about customer service. Customers consistently praise the helpfulness and... See more

Product

Consumers find product effectiveness to be ambiguous. While some reviewers report that products work well,... See more

Customer communications

People report ambiguous experiences with contact. While some customers praise good communication, noting... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Usually on arrival they ask if there are any particular insect issues I have been experiencing, so that they can address them first. They then inform me, by text, of what they are treating my home for... See more

Company replied

Rated 5 out of 5 stars

I’ve use this service for many years and continue to be pleased with each person that I’ve dealt with. They communicate with text reminders, respond quickly, take pictures of what they’ve completed a... See more

Company replied

Rated 5 out of 5 stars

We have used Aptive since 2021 and have been very happy with the company and the job they do. The technicians always contact ahead of time by text to let us know they are on the way and ask about any... See more

Company replied

Rated 5 out of 5 stars

I've been a customer of Aptive for over 10 years. The professionals that. come to our home are friendly and willing to listen to any pest issues we may have, plus they will come out anytime outside o... See more

Company replied


Company details

  1. Pest Control Service

About Aptive Pest Control

Written by the company

Welcome to Aptive Pest Control

Written by the company

Yep, we're pest control nerds
Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.

View our Pest Library

Call (877) 519-2823

Ants

When left untreated, large colonies can form and create serious problems.

Cockroaches

These pets typically require expert teatment to be effectively eradicated.

Flyers

Get help from an expert to effectively treat them, inside and outside your home.

Garden pests

They can ruin your fruits, veggies, or flowers.

Pantry pests

Without treatment, they can quickly ruin your dedicated food space.

Rodents

They can spoil food and spread disease rapidly if untreated.

Spiders

Their webs, eggs, and behavior can create problems if left untreated.

Spingers & biters

Pests that sting or bite and show up both inside and outside your home.

Wasps

Their aggresive nature makes them difficult and dangerous.

See full Pest Library

Contact info

Promotion box for Aptive Pest Control

We overthink pests so you don't have to.

Smarter pest control starts here.


4.5

Excellent

TrustScore 4.5 out of 5

35K reviews

5-star
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Rated 5 out of 5 stars

Just friendly and professional staff…

Just friendly and professional staff who do a good job in removing my pests.

13 May 2026
Aptive Pest Control logo

Reply from Aptive Pest Control

Hi Cheryl,

Thank you for sharing this! We’re glad to hear our team has been friendly, professional, and effective in helping with your pest concerns.

At Aptive, we aim to make every visit feel simple and reliable so you can feel confident that your home is taken care of and everything has been properly handled. We truly appreciate you trusting Aptive and allowing us to help protect your home!

-Jasmine, Aptive Care Team

Rated 5 out of 5 stars

Aptive Delivers!

Aptive comes on the day assigned and Andrew, yesterday's tech, did a very thorough job treating all areas. Very friendly and professional.

13 May 2026
Rated 5 out of 5 stars

they always text few days and few hours…

they always text few days and few hours before they come, their technicians are pro and nice

13 May 2026
Aptive Pest Control logo

Reply from Aptive Pest Control

Hi Andre,

Thank you for sharing this! We’re glad to hear the advance text reminders have been helpful and that your Aptive service professionals have been professional and kind during each visit.

At Aptive, we focus on making the entire experience smooth and predictable so you’re never left guessing and always know things are handled before we arrive. We truly appreciate you choosing Aptive and trusting us with your home!

-Jasmine, Aptive Care Team

Rated 5 out of 5 stars

Great technician

The technician who came was very knowledgeable and did not hesitate to check with his superiors about things he was not sure about. He was courteous and efficient in his work.

12 May 2026
Rated 4 out of 5 stars

Courteous

Courteous, the service person make sure he understands our concerns. Very good advanced and follow up communication.

6 May 2026
Rated 5 out of 5 stars

Service is excellent

Service is excellent I am notified what day they will be arriving and approximately what time and emailed what was done including pictures

13 May 2026
Aptive Pest Control logo

Reply from Aptive Pest Control

Hi John,

Thank you for sharing this great feedback! We’re so glad to hear you’ve had an excellent experience with the scheduling updates and detailed follow-ups, including the photos of the work completed.

At Aptive, we aim to make everything clear and convenient so you always know when we’re coming and exactly what’s been handled at your home. We truly appreciate you trusting us and being part of the Aptive community!

-Jasmine, Aptive Care Team

Rated 3 out of 5 stars

Kinda good/kinda bad

When they come they are nice and take care of all my needs, but they constantly cancel my appointments and it's hard to get someone out.

6 May 2026
Rated 5 out of 5 stars

Great service.

Techs pleasant. Answers questions well. Appreciate pictures taken of areas treated and and explanations of treatment done.Treatments effective.

13 May 2026
Rated 3 out of 5 stars

Although the service is okay

Although the service is okay, Aptive representatives who came through my neighborhood gouged all of us in pricing for a one year contract. We were told if we cancelled before the first year was up, we would owe the company $200. I plan to cancel and treat my own home.

6 May 2026
Aptive Pest Control logo

Reply from Aptive Pest Control

Hi Sharon,

Thank you for taking the time to share this. I’m sorry to hear your experience has left you feeling this way, especially around pricing and the contract terms. That’s not the impression we want anyone to have after working with Aptive.

We aim to be clear and upfront about all service details so there are no surprises, and it sounds like we missed the mark in how that was communicated.

Please reach out to socialmedia@goaptive.com so we can review your account with you directly and walk through your options. At Aptive, we’ve got this handled, and we want to make sure you feel informed and confident moving forward.

-Jasmine, Aptive Care Team

Rated 5 out of 5 stars

responsive and friendly service

Very responsive and friendly service. Easy to communicate and schedule via text.

12 May 2026
Aptive Pest Control logo

Reply from Aptive Pest Control

Hi there,

Thank you for sharing this! We’re really glad to hear you’ve had a responsive, friendly experience and that texting has made scheduling simple and convenient for you.

At Aptive, we aim to make everything from communication to service visits feel easy and stress-free, so you always know things are handled without extra hassle. We truly appreciate you choosing Aptive and trusting us with your home!

-Jasmine, Aptive Care Team

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