We had Patrick yesterday as our Go Ape instructor and he was excellent! Honestly, he is such a nice friendly guy and his smile put us at ease. He was so kind and helpful and his instructions were supe... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
We had an amazing time and the whole family did different levels of the Go Ape adventures. Would highly recommend, staff were really friendly and helpful. We went in this last Sunday 17th of August an... See more
Company replied
Took my son Ethan to Go Ape at Alexandra Palace and he had a blast! We did the Aerial Challenge, which was a 2-hr experience. Great fun for a birthday treat and a really enjoyable active adventure. Ha... See more
Company replied
This was the second time that some of us had done the challenge at Thetford Forest and it was better than the first time. We purchased it with vouchers for a group of 4 and when one of our group did n... See more
Company replied
Company details
- Recreation Center
- Adventure Sports
- Adventure Sports Center
- Event Management Company
- Outdoor Activity Organiser
- Tourist Attraction
Written by the company
We’re campaigning to keep the adventure in adventure. We believe if you want to develop in life, you have to take risks – and we want to inspire people to do just that; by challenging, surprising and exciting them.
Contact info
Banana HQ, Unit 5 Fornham Business Court, The Drift, IP31 1SL, Bury St Edmunds, United Kingdom
- 01603 895500
- questions@goape.co.uk
- www.goape.co.uk
3.8
Great
49K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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10/10 to all staff! Fun, kind, professional
The staff are so happy and helpful 10/10 to All staff .Our big thanks to James our instructor, who had to climb up and help my sister ( adult) who was having a wobbly on the first high tricky one, but with his kind, confident and patient nature, she gained her confidence and had the best time . James made it possible for her to have an amazing time. Thank you
17 August 2024
Unprompted review
Reply from Go Ape
Thanks for hanging around with us in Moors Valley Country Park Jo and for taking the time to share your experience. Our team are the heartbeat to everything we do. James will be stoked that he was able to help your sister. She should feel incredibly proud of herself. What a great achievement. Hopefully, see you all for another adventure soon. A warm welcome to our Tribe.
Terrible company
Visited Go Ape this morning with my daughter and booked the course appropriate for her age (£62 for the both of us). She was unfortunately too scared to go down the first zip wire which meant she couldn’t do the rest of the course as there is no option to skip this. This happened to a lot of children while we were there and quite a few were escorted off the course after not being able to do the rest of the course. It’s a shame as these kids were all having fun going round the high ropes and their fun was cut short and ended it tears. The instructors did try their best to help her go down the zip wire but not having the option to skip this bit is where the company have failed. I feel the company itself is more about profit and booking as many people on as possible rather than ensuring their customers have fun. The money that we paid for the booking, gloves and car parking for half an hour of the course was not worth it! Your time (an hour) also starts before your safety briefing so it doesn’t give you much time to get round anyway and they write the time on your wristband to make sure you don’t go over. Fortunately we salvaged the day by booking with Sky Reach in Telford. They were absolutely amazing she did as much/little of the course there as she liked the instructors were brilliant and encouraged her to try some more challenging routes and we were not on a timer for more than half the price! Would definitely never go to go ape again and would recommend anyone with young children to go elsewhere.
16 August 2024
Unprompted review
Reply from Go Ape
Thanks for taking the time to share your experience with us Samantha. Trustpilot have a useful tool where we can request further info. We've utilised that tool so hopefully you'll get a notification. If you could provide us with your booking reference number we will follow this up internally so that we can respond accordingly.
Had a great time with the family
Had a great time with the family, my daughter loved it.
3 August 2024
Unprompted review
Reply from Go Ape
Thrilled to hear you had a great time with your family Noah and your daughter loved here treetop experience. Thanks for hanging out with us and for leaving us such a positive review. We really do appreciate it and hope to welcome you all back again soon.
A day overcoming my fears!
Myself & my friend went to go Ape Cannock yesterday to spend some quality time together & goodness was it a good day! Lee the instructor that assisted us was 5🌟 I am extremely scared of heights and booked Goape to overcome my fears, Lee guided us and especially encouraged me when I could have easily given up! I have a lifetime of memories made on this day and I wanted to thank you 😊 Georgia
14 August 2024
Unprompted review
Reply from Go Ape
Thanks for hanging out with us in Cannock Chase Georgia and for taking the time to leave us a glowing review. We're thrilled to hear you and your friend had a good day out and Lee looked after you both. Facing a fear is no mean feat and you should feel incredibly proud. What a great achievement. Hopefully, see you both for another adventure soon. A warm welcome to our Tribe.
One big happy family thank you.
We have just come back from an afternoon & although tired & slightly battered we have big smiles on our faces. Our instructor Brad gave very clear instructions & safety information so we could do the challange and enjoy it, and made the experience great for us.
10 August 2024
Unprompted review
Reply from Go Ape
Thanks for hanging around with us in Itchen Valley Country Park Stuart and for taking the time to share your experience. We're thrilled to hear you had a great day out as a family and that Brad looked after you all. He'll be stoked for the shout out. A warm welcome to our Hampshire. Hopefully, see you all for another adventure soon.
We booked a family ticket at £155…
We booked a family ticket at £155 during the induction we were told that if for some reason someone changed their mind at this point they would receive a refund my wife decided that she couldn’t do it due to the height and went to get a refund on her ticket and then was told that she could not have a refund instead they give her another ticket for another time I told them that she would not be able to do that as she doesn’t do heights they said contact customer service I did this they were no help and now stuck with a ticket that she will never use such a shame as for the rest of my family and myself enjoyed the day but would not do it again staff were helpful activities were good just the refund process I’m not happy with so be absolutely sure you can do go ape before paying as no refund despite being told otherwise
8 August 2024
Unprompted review
Reply from Go Ape
Thanks for joining us in the Leeds Castle treetops and for taking the time to leave us a review. We're pleased to hear that our team on the day looked after you all and that you enjoyed our Treetop Challenge experience.
One of our core values at Go Ape is to encourage everyone to live life more adventurously. We appreciate that our activities are not for everyone and have an onsite policy where, should a participant not feel comfortable passing the safety brief, we would offer a refund via the original payment method. This therefore provides reassurance to those who may be apprehensive about stepping out of their comfort zone and trying something new.
This does not apply to participants who choose to proceed past the safety brief, or opt out of completing the course later during the experience. In your wife's case, this was what happened and was the reason why a voucher was offered, as a gesture of goodwill, instead of a full refund.
Fun but stressful
It was great fun and the instructors were nice and helpful, but the rest of it was awful. My rope got stuck on something, everyone started saying I was being silly, and I got super stressed and upset. Then, on the final zipwire, my hands got covered in blood. Some people did give me first aid however. Still, I'm never going to Go Ape Chessington ever again!
30 July 2024
Unprompted review
Reply from Go Ape
Thanks for hanging around with us at Go Ape Chessington and for taking the time to share your experience. We're thrilled to hear you had fun and our team looked after you. Ropes getting caught and tangled happens a lot in the treetops so you certainly weren't being silly. We're sorry to hear that this left you stressed and upset and can understand why this made you feel this way.
Completing our Treetop Challenge is a big thing so you should feel incredibly proud. You absolutely smashed it. Hopefully your finger is on the mend and we get to welcome you back into the trees sometime soon.
great experience
went on a works annual team building outing to the chelmsford go ape in the hylands
estate,with all my work colleagues,pretty much everyone was 40+,it was a great day and everyone really enjoyed it,I would recommend to anyone any age,thank you go ape for a great day
11 July 2024
Unprompted review
Reply from Go Ape
Delighted to hear you had fun in the Hylands Park trees Elizabeth. Nothing like a bit of team building 30ft up in the canopy. Thanks for taking the time to share your experience and we hope to see you all again soon. A warm welcome to the Go Ape Chelmsford Tribe.
Junior treetop challenge
We came yesterday for a junior tree top adventure with our 6 year old grandson. He is autistic and non verbal and this was a big challenge for him. The staff from booking to the amazing instructor 'Matt' made it not just possible but also achievable and fun. A huge shout out and thank you for your patience and support.
7 July 2024
Unprompted review
Reply from Go Ape
Thanks for joining us in the High Lodge Thetford trees Sandra and for taking the time to share your kind words. We're stoked to hear your Grandson had a blast. He must be proud as punch. What an incredible achievement. Matt will be chuffed for the shout out and to hear your Grandson had fun. A warm welcome to our Tribe.
They care nothing but the money!!!
They care nothing but the money!!!
Weather today is rainy windy together with thunder storm warning. Called to try cancel or reschedule only get the rude reply saying either you go or not none of their business to cancel.
Can I ask what if I get hit by a lighting during just because no one think it could be a thing? They just keep saying the venue is still open but excuse me it is only open because you guys want money and care 0 about safety!!!
I was having high hopes and planned this for my birthday with my friends. It completely ruined my day!!!
6 July 2024
Unprompted review
Reply from Go Ape
Thanks for taking the time to share your valuable thoughts and feedback. Go Ape is considered an "all weather" activity, and our forest doors will be open come rain or shine. The only time that we will close is when it is deemed unsafe to operate. High winds, thunderstorms, or thick ice tend to be the main cause. In these instances our team will be in touch with you ASAP via the contact number provided on your booking.
We're sorry to hear that you felt that your day had been ruined. Our site teams would have assessed the weather that morning before opening and would have been monitoring it throughout the day. The safety to both our customers and team is paramount to us. If the weather was deemed extreme and unsafe we would have cancelled all sessions and given you the opportunity to rebook at a later date or refunded you in full.
Two Weeks After Cancelling, Still No Refund
We were due to visit Go Ape Aberfoyle on June 16th, I received an email less than 24 hours before our booking to say they had to cancel due to an incident. This was no problem, we booked a different location, however two weeks later I have still not received a refund. I called on June 24th and was told it would take a further 3-5 working days, 5 days later and still nothing.
16 June 2024
Unprompted review
Reply from Go Ape
Thanks for making us aware Bridget and for being so understanding regarding your late cancellation. We can only apologise that you waited well over two weeks to receive a refund. It shouldn't have taken that long and is clearly an error on our part. Hopefully, that has now been rectified. If it hasn't, please email our Customer Care Team along with your booking reference to questions@goape.co.uk
Great experience today
Great experience today
I turned up at moors valley, not realising I had booked Alice holt
This was no trouble for the team and they swapped my booking - thank you
Great service from Jake putting our harnesses on and he even remembered our kids names an hour later when we finished (Luke and Jake xx)
16 June 2024
Unprompted review
Reply from Go Ape
Thanks for joining us in Moors Valley Country Park Sadie and for taking the time to share your experience. We're thrilled to hear you had a great day and Jake looked after both Luke and Jake. He'll be stoked for the shout out. Hopefully see you for another adventure with us soon. A warm welcome to our Tribe.
PS: Alice Holt has three belting high ropes experiences. If you're ever in that neck of the woods ;)
Had a great day out with the kids at Go…
Had a great day out with the kids at Go Ape in Thetford. All staff we dealt with were great and made the whole experience that much more enjoyable.
27 May 2024
Unprompted review
Reply from Go Ape
Thanks for joining us at High Lodge Thetford Dan and for taking the time to share your experience. We're thrilled to hear that you had a great day out with the kids and that our team looked after you all. We'll ensure this is passed onto our Site Manager Stu and his team. Hopefully, see you all again soon for another adventure. A warm welcome to our Tribe.
Day out!!! Becomes 1hour
We recently took the grandkids to go ape Normandy hall kids (10) and (7), the positives we all really enjoyed the experience, the guys giving advise spot on and the kids totally enjoyed the experience after a few jittery moments, now the negatives, it cost us £100 for the 4 of us, arrive there and then you have to pay another £5 for parking, you only get 1hour just enough time to do the 3 courses, it’s almost the same price as a full day out at a theme park!! Surely in the current climate where cost of living is so hard, why don’t you allow 1 hour in the morning and another hour in afternoon. So 1 it keeps people there and use the facilities you have so ultimately you probably make a little more profit, and 2 maybe 2 hours would be well worth it? It’s a lot of money for only 1hour enjoyment!!
31 May 2024
Unprompted review
Reply from Go Ape
Thanks for hanging around with us at Normanby Hall and for taking the time to share your experience. We're stoked to hear you really enjoyed your tree time and our team looked after you all. We're always looking at ways to add value and appreciate the idea you've sent across. Making a day out of it, especially at a place like Normanby Hall, is something that we'll always shout about and encourage. There's lots to see and do at this hidden gem.
If you haven't already please do sign up to our newsletter. It includes the latest news, competitions and offers from our leafy world. You can do this via our website.
Go Ape Crawley
Great experience,
Had to reschedule a couple of times but customer support was really helpful.
Josh was an excellent instructor he answered any questions I had and made this experience a really smooth one.
1 June 2024
Unprompted review
Reply from Go Ape
Thanks for joining us in Tilgate Park Lukas and for taking the time to review us. We really appreciate it and are stoked to hear you had a great experience. Josh will be delighted for the shout out and we'll make sure he gets to see this. Hopefully see you all for another adventure soon. A warm welcome to the Go Ape Crawley Tribe.
Adventure in Cannock
Cannock. Great adventure for the grandchildren. They loved the challenge and really felt they had achieved something. The staff were so helpful and friendly, so important in reassuring the children. Special mention to Millie who was great!
31 May 2024
Unprompted review
Reply from Go Ape
Thrilled to hear your grandchildren loved their challenge Duncan and felt that they had achieved something. They should feel incredibly proud. Thank you for joining us in the Cannock Chase trees and for taking the time to share your experience. We really appreciate it and Millie, especially, will be delighted you all had fun. Hopefully see you all for another adventure soon. A warm welcome to our Tribe.
Great time had by all the grand kids…
Great time had by all the grand kids loved it.
30 May 2024
Unprompted review
Reply from Go Ape
Thanks for joining us in the Forest of Dean Alan and for taking the time to leave us such a positive review. We really appreciate it and are delighted to hear you all had a great time and the grand kids loved their tree time. Hopefully see you all for another adventure soon. A warm welcome to our Gloucestershire Tribe.
Beechenhurst location
Beechenhurst location - amazing day yesterday with my family, ALL staff so helpful/friendly and accommodating! Huge thank you to them all for making this a special day with my family from Australia. Nothing was too much of a problem. Can’t wait to go again and even I will attempt!
29 May 2024
Unprompted review
Reply from Go Ape
We'll hold you to that Alison (wink). Thank you so much for joining us at Beechenhurst Lodge and for taking the time to share your experience. We're stoked to hear you had an amazing day with your family and our team looked after you all. Hopefully see you for another adventure soon. A warm welcome to our Tribe.
WARNING
WARNING! If your experience is cancelled due to poor weather, they will try to give you a voucher. REFUSE IT and ask for a refund instead. The vouchers they issue have an expiry date (which they will not tell you about). When I realised they did extend it, but by just one month. I reached out to them to say, I'd not been able to arrange an alternative location or date in that time but was told "we are not able to issue any further courtesy credit". Not able = unwilling to. Courtesy credit = money they have already taken from my bank account. I'm now nearly £100 out of pocket. I find it incomprehensible that a business which relies on high levels of customer satisfaction would be happy with this clearly underhand trick. Other reviews would suggest that this isn't an isolated incident.
3 May 2024
Unprompted review
Reply from Go Ape
Thanks for taking the time to share your feedback Mark. We're sorry to hear you missed out on your adventure. If, in the event, we have to close due to really poor weather, we do issue a gift voucher. However, this is valid for three months and can be used to make a booking during that time frame and beyond.
We're not sure what's happened here so if you could send us an email to questions@goape.co.uk along with your original booking reference we'd be incredibly grateful. We can then follow up our end to investigate further.
No goodwill to customers
I purchased a gift voucher but unfortunately the voucher expired before I had a chance to use it. Despite asking customer services to refund or exchange the voucher, they would not do so as their terms snd conditions stated they were not obliged to. So they have taken my money for nothing in return. This is disgusting and in my eyes constitutes theft regardless of what their terms and conditions say. No goodwill to customers How are companies allowed to get away with this. Shaje on you Go Ape. Your customers are what keep your company going so treat them with respect.
3 March 2024
Unprompted review
Reply from Go Ape
Thanks for taking the time to share your feedback JB. We're sorry to hear you missed out on your adventure.
Our gift vouchers are valid for 12 months from the date they are purchased. This provides people with a good amount of time to find a suitable date to book in with us. We also allow forward bookings to be made that extend beyond the expiry date - the adventure just needs to be booked before they time out.
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