Go-Electrical Reviews 

25,981
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Did not initially receive a confirmation e mail,and began to think I should not of ordered from them.HOWEVER 8.00am next day my new Dyson V8 arrived.Great price,and next day delivery AMAZING

Rated 5 out of 5 stars

we ordered a Dyson V8 Absolute EXTRA Cordless vacuum cleaner complete with with 7 attachments on Thursday and it arrived just as described the next day, a good product at a great price and very fast... See more

Rated 5 out of 5 stars

Phone calls made before buying our Dyson vacuum (to confirm what accessories were included) were very promptly answered and both people we spoke to were very helpful. Kelsey even called back 5 minut... See more

Rated 5 out of 5 stars

Our old Dyson died and we decided to buy new one. Go-Electrical was much cheaper than anyone else. At first, Paypal wouldn't work so I rang the company and got an instant response. The gentleman s... See more

Company details

  1. Kitchen Supply Store
  2. Appliance Store
  3. Electronics Store

Information provided by various external sources

Go-Electrical is a partnership between a leading North-East England electrical retailer established for over 80 years and a modern e-commerce outlet offering the best of experience and knowledge on a wide range of electrical products from some of the world's leading brands at low prices.


Contact info

4.9

Excellent

TrustScore 5 out of 5

26K reviews

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4.9

All reviews

(25,981)

27 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent

Excellent. I hadnt heard of this company before but have just bought a Sebo vacuum from them. I did hesitate because the price was cheaper than elsewhere but reviews were great so I gave them a go. Excellent delivery times, delivered by DHL, very quick service and the vacuum is excellent. I will definitely use this company again. Very impressed.

20 August 2024
Unprompted review
Rated 5 out of 5 stars

Cheapest price

Cheapest price. Excellent service . Item arrived less than 24 hours after ordering with free delivery.

7 August 2024
Rated 5 out of 5 stars

Great service and good price.

We bought a Sebo vacuum from the online store. Ordering was easy and we added a few extras too.
When I emailed for an update on delivery they rang me back the next morning to let me know that it was packed and was ready for collection by the courier, it arrived the next day.
Really pleased with my Sebo and the service.

19 July 2024
Rated 1 out of 5 stars

NOT RECOMMENDED!!!

Their products might be good and cheap but disgusting customer service. I waited for my refund over 3 weeks. Their excuse was the secretary is on HOLIDAY. And like there is no one could replace her while she is on holiday in this big company and they cannot refund my money?? What a joke! One person is away so everything/business stops?? They deliberately kept my money and made me wait. NOT RECOMMENDED.
Reply: you haven’t dealt with my refund after the person returned from holiday. (5th of August) as you said. I had to email you again on the 7th to remind you otherwise I probably would be waiting longer.

7 August 2024
Unprompted review
Go-Electrical logo

Reply from Go-Electrical

Hello, Thank you for your second review. As a SMALL family ran business when a member of staff is on holiday, sometimes a particular job has to be left until they return. Unfortunately a senior family member of the team was on holiday when your item was returned. Upon their return back to the business, the refund was processed through the system and is currently being dealt with the banks. We aim to respond to all returns and refunds in a timely manner. Many thanks. Go-Electrical

Rated 5 out of 5 stars

Excellent service

Our old Dyson died and we decided to buy new one. Go-Electrical was much cheaper than anyone else. At first, Paypal wouldn't work so I rang the company and got an instant response. The gentleman suggested we try a different phone to make the order and it worked straight away. The new machine arrived via Parcelforce exactly when Ho-Electrical said it would, next day, less than 24 hours after ordering, with no delivery charge.

So far, Go-Electrical has been excellent.

17 July 2024
Rated 5 out of 5 stars

This company is amazing

This company is amazing! I bought a Dyson which was almost £100 cheaper than anywhere else. I rang the company before I ordered it and I got to speak to an actual person who was so helpful - unheard of these days! I ordered it and it arrived the next day- no problems.
I’m very pleased. Recommend.

19 July 2024
Unprompted review
Rated 5 out of 5 stars

Great customer service

I purchased an item from Go-Electrical on line which was consequently out of stock. They contacted me the next day and offered me a free upgrade which I received within two days, great customer service.

30 June 2024
Rated 5 out of 5 stars

Fantastic service highly recommend

Fantastic service, very quick delivery from Go-Electrical. I was really impressed with the quality of service and the customer service I received from Kelsey. I have already recommended Go-Electrical to my daughter and friends. I am so happy with my purchase.

3 July 2024
Unprompted review
Rated 4 out of 5 stars

Good range of goods on display

Good range of goods on display, I was so pleased with the entire transaction, they kept me informed the whole time and were friendly and professional. I definitely would do business with Sonic Direct again and recommend them to others. Thank you guys 😊

21 April 2024
Unprompted review

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