Great Little Trading Co. Reviews 

2,145
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 155 reviews, reviewers had a great experience with this company. Customers consistently praise the products for their excellent quality, durability, and thoughtful design, often describing items as well-made and built to last. Many also highlight positive interactions with customer service, noting helpfulness and prompt responses, alongside quick and smooth delivery experiences. People appreciate the high standard of furniture and toys, finding them beautiful and sturdy. However, some people mentioned significant delays in order fulfillment, with items taking weeks to arrive or not being received. Others reported issues like missing parts, damaged goods upon delivery, or parcels sent to incorrect addresses. A few customers also experienced frustrating customer service, citing unresponsiveness, difficulties securing refunds, and a lack of clear communication.

What people talk about most

Product

Customers consistently note positive experiences with product quality, with many reviewers praising items as... See more

Quality

Users describe positive interactions with quality, frequently highlighting that items are fantastic,... See more

Order

Clients share ambiguous opinions on order, with many expressing significant frustration over delayed or... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many customers reporting positive... See more

Customer service

Consumers find customer service to be ambiguous, with many reviewers praising the helpfulness and efficiency... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have purchased numerous things from this company over the last few months. Recently I purchased their Toddler Tower. I made an incorrect order re colour so ended up making duplicate purcha... See more

Company replied

Rated 5 out of 5 stars

Ordered a little cat cart for my granddaughter, which arrived promptly. Unfortunately the ink where her name had been printed had smeared down the side and wouldn’t come off. Contacted the company and... See more

Company replied

Rated 5 out of 5 stars

We received incredible service from GLTC, they went above and beyond for us to ensure we received our daughter’s birthday present on time. It’s rare these days to experience such a personal level... See more

Company replied

Rated 5 out of 5 stars

Such amazing service from GLTC. Updated frequently with delivery updates and delivery is often fast. All pieces of furniture and toys are made to a very high standard, easy to follow directions and... See more

Company replied


Company details

  1. Children's Furniture Store
  2. Baby Store
  3. Bed Shop
  4. Childrens Home
  5. Children's Toys Store
  6. Decoration and Interior Design Store

Written by the company

Great Little Trading Company (GLTC) is an award-winning, British business founded by two parents in 1996 to provide genuinely useful products which young families really need. Here at GLTC we design and produce a unique collection of high-quality wooden toys, furniture, and storage ideas for families. Our aim is to help parents create happy, comfortable homes for their children, and to help children learn and blossom through fun, imaginative play. We rigorously test everything we design for safe use by children and we only sell what is beautiful, purposeful, and long-lasting. Check out our full product range at gltc.co.uk


Contact info

3.9

Great

TrustScore 4 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 67% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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3.9

All reviews

(2,145)

172 reviews in the last 12 months

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Rated 1 out of 5 stars

Appalling process, but good furniture

Appalling! I am so disappointed as the popular perception is that this is a good, reliable company.
In my experience my order took over 14 days and the payment was taken (I haven’t even received it yet!) and accurate communication was poor.
The delivery company XDP is dreadful. Notice of delivery was given on the same morning, which was not convenient, but personal plans were duly changed, only to find the delivery did not turn up.
Impossible to contact anyone directly to sort this out. Understandably I have been left angry and frustrated having spent a lot of time and effort trying to sort out my order and currently having paid for goods I have not received.
UPDATE:
I received the goods and the furniture is of good quality, with clear instructions, reasonably easy to assemble and looks sturdy.

26 February 2026
Unprompted review
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Reply from Great Little Trading Co.

Good morning. I'm so sorry to hear that you've had a frustrating shopping experience with us. It's very disappointing to hear. I can see from the tracking that the carrier has successfully delivered to you now and I hope you're pleased with your item. If there's anything else I can help you with, please do get in touch with us directly on info@greatlittletrading.co.uk.
Best wishes,
Tracy.

Rated 5 out of 5 stars

great service today in sorting my…

great service today in sorting my delivery for a roll up bed. Sally was super helpful!

25 February 2026
Unprompted review
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Reply from Great Little Trading Co.

Thanks for sharing this - Sally will be delighted!

Rated 5 out of 5 stars

This company has become my favourite…

This company has become my favourite place to shop or search for inspiration, since having children. Their products are good quality and on the occasion there has been an issue (one with delivery and another with a damaged shelf), their customer service has been so helpful, prompt and easy to deal with.

25 February 2026
Unprompted review
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Reply from Great Little Trading Co.

That's just brilliant to hear Lisa - thanks for the lovely feedback :)

Rated 1 out of 5 stars

Be careful when paying

Be careful - the website will take your money before giving you the chance to enter a discount code. Let's hope they refund item cost AND delivery charge following my email sent immediately after this somewhat unscrupulous trading method.

23 February 2026
Unprompted review
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Reply from Great Little Trading Co.

Hi Melanie. I'm very sorry to hear about this experience - thanks for flagging it. We will be reviewing the process on our website. We have of course processed the refund for your order (and delivery charge) as per your request. If you'd like to reconsider, we will happily honor the discount code.
Best wishes,
Tracy, GLTC Customer Care.

Rated 5 out of 5 stars

A fantastic company

A fantastic company! I got the Teepee for my son in December and it was an absolute hit, he loves it. It’s so sturdy and well made and built to last. I love GLTC items as the quality is incredible - delivery was speedy and smooth and I’m so impressed with the whole process.

1 January 2026
Unprompted review
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Reply from Great Little Trading Co.

Thanks for the review Megan. It's really appreciated. We're so pleased to hear how much your son enjoys his teepee :) It really is a great product.

Rated 5 out of 5 stars

One of our favourite kids brands

We have used GLTC for many years and recently ventured from the toy section into the homeware dept for two super soft beanbags. The quality is excellent, our kids use them for everything from relaxing movie afternoons to building forts! Quick delivery and great customer service too!

13 November 2025
Unprompted review
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Reply from Great Little Trading Co.

Thanks for being such a loyal customer Aimee. Your support of our little brand is really appreciated :)

Rated 5 out of 5 stars

We absolutely love this company

We absolutely love this company! The kitchen helper and greenest bookcase are a huge hit in our house, our toddler loves them so much. Very fast delivery & amazing communication. Would definitely recommend!

19 February 2026
Unprompted review
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Reply from Great Little Trading Co.

Thanks so much for the lovely feedback Shelly. It's much appreciated.

Rated 5 out of 5 stars

Amazing company

Amazing company! Great customer service and even better products, the quality is second to none! Aesthetic and practical is always a winner and this company nail it!

19 February 2026
Unprompted review
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Reply from Great Little Trading Co.

Thanks for taking the time to leave us this wonderful feedback Jessica! It's much appreciated.

Rated 5 out of 5 stars

Excellent product and service

I needed a complete set of nuts/bolts for a toddler bed. They were sent out within 24hrs. Was a pleasure to deal with. Customer service like that will keep me a customer. thanks!

18 February 2026
Unprompted review
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Reply from Great Little Trading Co.

We're so pleased to hear that your problem was solved quickly and really appreciate you sharing the feedback.

Rated 5 out of 5 stars

I absolutely love my shelf

I absolutely love my shelf! It was so well bad and sturdy. It looks fabulous on my son’s new bedroom wall. Will definitely be purchasing from great little trading again!

18 February 2026
Unprompted review
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Reply from Great Little Trading Co.

Thanks for the feedback Ellie :)

Rated 5 out of 5 stars

My son loves his teddy bean bag

My son loves his teddy bean bag. Its tactile, beautifully made and the perfect size! It's my son's favourite spot for relaxing. Its also looks great his room.

28 November 2025
Unprompted review
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Reply from Great Little Trading Co.

Thanks for sharing your feedback Hayley. So pleased your son has a special little place to relax :)

Rated 5 out of 5 stars

Fantastic Brand, Amazing quality products!

We have had many items from GLTC. The quality is extremely high & my little girl has loved everything. From toys to storage, I would highly recommend this brand.
The delivery has always been great for us!
Fantastic brand!

18 February 2026
Unprompted review
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Reply from Great Little Trading Co.

Thanks Harriet - we really appreciate your lovely feedback!

Rated 5 out of 5 stars

I have bought from GLTC a few times now…

I have bought from GLTC a few times now and absolutely love all the items I have from them! My most recent purchase is the fold away mattresses - they are perfect for sleepovers or even if you just want to upgrade your playspace! They are so beautiful and comfy too 😍 Highly recommend ✨️

16 February 2026
Unprompted review
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Reply from Great Little Trading Co.

Thanks for taking the time to leave us such great feedback Nicola. Other shoppers will find this really useful.

Rated 5 out of 5 stars

Such amazing service from GLTC

Such amazing service from GLTC. Updated frequently with delivery updates and delivery is often fast.
All pieces of furniture and toys are made to a very high standard, easy to follow directions and pieces that last years.
Wouldn’t go anywhere else now for furniture do my children’ bedrooms and wooden toys.

18 February 2026
Unprompted review
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Reply from Great Little Trading Co.

Thanks so much Sammie for such a glowing review. The team here will be thrilled to read this.

Rated 5 out of 5 stars

Love love love these products

Love love love these products! We have a book stand, coffee shop and book cart and they’re all brilliant quality and my little ones love them.

18 February 2026
Unprompted review
Great Little Trading Co. logo

Reply from Great Little Trading Co.

Thanks for the lovely feedback Kristan.

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