The order is arraived, but i must stay hom to get it. Was so bad beceuse when its delivered to sorting center I trayed to get it i a GLS servicepoint, but they don't have this option yet. And when you... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Top service. Im living in big appartement complex, and most delivery services just drop packages down by the entrance. Friendly GLS deliverer brought my package right to the door of my apartment. Than... See more
I had a great experience with GLS. I received my delivery today, and the package was delivered safely in front of my apartment door. The delivery driver was professional, hardworking, and clear... See more
My parcel was delivered with a big smile and lovely friendly face! It was a bit confusing to get two different messages on the day of ordering - one stating the order would arrive on the Thursday... See more
Company details
Information provided by various external sources
GLS Netherlands
Written by the company
- GLS Netherlands is onderdeel van de GLS Group en biedt pakket-, expres- en vrachtlogistiek onder één dak aan. Dagelijks vervoeren wij de kostbare goederen van duizenden Nederlandse klanten naar zakelijke ontvangers en particulieren met een snelle doorlooptijd en een uitstekende afleverkwaliteit.
- De GLS Group verzorgt voor meer dan 200.000 klanten betrouwbare, hoogwaardige pakketdiensten en biedt deze aan via eigen bedrijven en netwerkpartners in 41 Europese landen. Daarnaast is GLS actief in Canada en aan de westkust van de Verenigde Staten en is via samenwerkingscontracten verbonden met de hele wereld. We deliver!
- De vijf kernwaarden van GLS
- Betrouwbaarheid:
- Een stabiel netwerk met uniforme kwaliteitscontrole.
- Zekerheid:
- Hoge beveiligingsnormen en doorlopende controles.
- Transparantie:
- Volg elke stap van uw zending via onze Track & Trace.
- Flexibiliteit:
- Lokaal aanwezig om voor u de juiste oplossing te vinden.
- Duurzaamheid:
- Aandacht voor onze medewerkers, de maatschappij en het milieu.
Contact info
Netherlands
- www.gls-netherlands.com
3.9
Great
631K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Everything ok
8 July 2026
Super fast and smooth !!
8 July 2026
Really nice delivery
I didn't need to search for my package. Got all information via email
8 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Delivery person threw the package at the door
My package was a jewellery set and the delivery person just threw it near my door, instead of handling it with care and handing it over to me.
8 July 2026
Reply from GLS Netherlands
We vinden het erg vervelend dat onze dienstverlening niet voldeed aan je verwachtingen. We gaan gelijk voor je aan de slag om te onderzoeken wat er mis is gegaan.
Binnen 3 werkdagen nemen we per e-mail contact met je op.
Hartelijke groet,
Team GLS Netherlands
Package was delivered at my door
7 July 2026
A piece of the foot of the fan was…
A piece of the foot of the fan was broken. There was a hole in the box.
6 July 2026
Reply from GLS Netherlands
We vinden het erg vervelend dat onze dienstverlening niet voldeed aan je verwachtingen. We gaan gelijk voor je aan de slag om te onderzoeken wat er mis is gegaan.
Binnen 3 werkdagen nemen we per e-mail contact met je op.
Hartelijke groet,
Team GLS Netherlands
Perfect service and parcel delivered in…
Perfect service and parcel delivered in perfect condition
6 July 2026
Obvious.y if I rate 5 start is because…
Obvious.y if I rate 5 start is because was very good
6 July 2026
Reply from GLS Netherlands
We vinden het erg vervelend dat onze dienstverlening niet voldeed aan je verwachtingen. We gaan gelijk voor je aan de slag om te onderzoeken wat er mis is gegaan.
Binnen 3 werkdagen nemen we per e-mail contact met je op.
Hartelijke groet,
Team GLS Netherlands
Order
Good afternoon. I didn't receive my order. I got a letter saying that the package was delivered to the neighbors in apartment number 25. The neighbors said they received nothing and they were not at home at all. question where is my order
6 July 2026
Reply from GLS Netherlands
We vinden het erg vervelend dat onze dienstverlening niet voldeed aan je verwachtingen. We gaan gelijk voor je aan de slag om te onderzoeken wat er mis is gegaan.
Binnen 3 werkdagen nemen we per e-mail contact met je op.
Hartelijke groet,
Team GLS Netherlands
Parcel left unattended instead of being…
Parcel left unattended instead of being delivered to the recipient
6 July 2026
Reply from GLS Netherlands
We vinden het erg vervelend dat onze dienstverlening niet voldeed aan je verwachtingen. We gaan gelijk voor je aan de slag om te onderzoeken wat er mis is gegaan.
Binnen 3 werkdagen nemen we per e-mail contact met je op.
Hartelijke groet,
Team GLS Netherlands
UNRELIABLE
I did not receive an email nor sms stating my package was on the way but I received an email stating that they missed me? How?when I was at home all day that day. I've been trying to contact them and have been on hold for a total of 2 hours. I changed the delivery to parcel pick up DAYS AGO. Received an email with the changed address but NO CODE for the locker.. I will be out of the country for the next 2 months and expected to have received my package by now. ABSOLUTE TERRIBLE delivery company. If it was up to me GLS would receive 0/5 stars.
6 July 2026
Unprompted review
Reply from GLS Netherlands
Beste reviewer,
Wat vervelend dat jouw ervaring met GLS anders is dan je had mogen verwachten. Wij willen graag inhoudelijk reageren en gebruiken jouw feedback ook om onze dienstverlening te verbeteren.
Hiervoor hebben we wel meer gegevens nodig, via het klachtenformulier op deze pagina https://gls-group.eu/NL/nl/contact/ kan je die aan ons melden. Wij kunnen dan direct aan de slag om te onderzoeken wat er mis is gegaan. Binnen maximaal 3 werkdagen nemen we contact met je op!
Nogmaals onze excuses,
Team GLS Netherlands
New addiction …stays long ..love it…
New addiction …stays long ..love it ..cloudnine perfume is my fav
4 July 2026
I wasn't home
I wasn't home, so someone accepted my package. I don't know who. You didn't leave a note in my mailbox indicating the address/house number where my package is. Now I'm stressed out. Very poor service from you.
3 July 2026
Reply from GLS Netherlands
We vinden het erg vervelend dat onze dienstverlening niet voldeed aan je verwachtingen. We gaan gelijk voor je aan de slag om te onderzoeken wat er mis is gegaan.
Binnen 3 werkdagen nemen we per e-mail contact met je op.
Hartelijke groet,
Team GLS Netherlands
Nice track and trace
Nice track and trace, with an accure delivery time estimation. It also displays the amount of stops left before reaching your own door.
3 July 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.