Ordered the grey Monty duffle coat on Sunday. Autofill messed up my postcode. Contacted customer service. They sorted it out. Coat arrived on Tuesday. Amazing. Love the coat. Slightly dsrkervthan on m... See more
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See what reviewers are saying
Great site, wide range and good descriptions.Very helpful fitting guides.I had occasion to email some questions and got a quick and helpful reply.The item I bought was a present and was delivered exa... See more
Company replied
I purchased a Morris Duffle coat and an alternative colour which shipped as the item I ordered was not showing in stock The item arrived perfectly packaged within 24 hours of dispatch via D... See more
Company replied
Very efficient delivery and return service. The full length grey duffle is perfect and receiving plenty of complimentary comments. I look like Noel Coward or Jack Hawkins in the David Lean Film ‘In Wh... See more
Company replied
Company details
- Clothing Store
- also in
- Children's Clothing Store
- Men's Clothing Store
- Outerwear Store
- Women's Clothing Store
Written by the company
Home to the original duffle coat, the foundations of the brand have been built on manufacturing quality British outerwear. This strong brand history, dating back to 1950, is something we are extremely proud of.
Contact info
Baron Avenue, Earls Barton, NN6OJE, Northhamptonshire, United Kingdom
- +44 (0) 1604 812812
- info@gloverall.com
- www.gloverall.com
4.3
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 30% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The parts were good for my 45 yr old…
The parts were good for my 45 yr old gloverll and locl tailor was able to sew on
27 February 2025
Reply from Gloverall
Hello Customer
Thank you for your review. We're glad that you managed to get what you needed, now hopefully your garment will last another 45 years.
Regards,
Gloverall.
good stuff on display
11 February 2025
Reply from Gloverall
Hello David
Thank you for your review. We're glad that our products appeal to you and hope you enjoy your order.
Regards,
Gloverall.
Reply from Gloverall
Hello Henryk
Thank you for your review. We are happy that your delivery was quick and without issues, and that you received your items.
Regards,
Gloverall.
Reply from Gloverall
Hello
Thank you for your review. We are very glad that you are happy with your new Duffle Coat and approve of its quality and the fair price.
Regards,
Gloverall.
Easy to order and love the backstory…
Easy to order and love the backstory and quality.
24 February 2025
Reply from Gloverall
Hello Janis
Thank you for your review. We are glad that you were so pleased with your order, both its ease and the quality. We are also happy that you enjoyed the backstory for Gloverall.
Regards,
Gloverall.
Mid Length Duffle Coat…
I purchased Mid Length Duffle Coat Black Stewart
for £399.
The quality of the product is outstanding.
Very impressed.
Will buy from this company again
4 March 2025
Unprompted review
Reply from Gloverall
Hello Jay
Thank you for your review. We appreciate you taking the time to do so. We are very glad that you are so happy with your new garment and were so impressed by its quality. We take great pride in the quality of our products, so it's great to hear from customers who agree. We hope your new coat serves you well for a long time. Thank you for considering us in the future. We look forward to matching or exceeding your expectations next time.
Regards,
Gloverall.
Amazing customer service support
Amazing customer service support, after my order was stolen! Communication was excellent and support was amazing. Thank you!
6 March 2025
Unprompted review
Reply from Gloverall
Hello Gabriele
Thank you for taking the time to share your experience. I have passed this along to customer service so they are aware of your review. We're sorry to hear that your parcel was stolen but glad our team were able to help you.
Regards,
Gloverall.
Reply from Gloverall
Hello Anssi
Thank you for your review. We are glad that everything was to your satisfaction, especially that you found the coat "perfect", and there were no problems.
Regards,
Gloverall.
Great quality coat
Great quality coat. Customer service UK based were easy to contact and very helpful. Return and replacement coat (due to size) was painless
17 February 2025
Reply from Gloverall
Hello Allan
Thank you for taking the time to review. We take pride in the quality of our products and hope to provide our customers with the best service possible, so it's great to hear that you happy with your new coat and our customer service satisfied you. We are also pleased that the return and exchange process was painless.
Regards,
Gloverall.
Reply from Gloverall
Hello Marla
Thank you for your review. We're glad that you were satisfied by the quality of our service.
Regards,
Reply from Gloverall
Hello Kim
Thank you for your review. We are very happy that your order arrived quickly without issues, you were pleased with our service and most of all were happy with the quality of our products.
Regards,
Gloverall.
Cost of return
Cost of return, wo9nderful poroduct, but sizes do not correspond to US sizes.
17 February 2025
Reply from Gloverall
Hello Thomas
Thank you for your review. We're happy that you liked the product, but it is a shame it didn't fit. We are a British company so we don't size our products in the US fashion. If you were unsure about sizing there is a size guide on all of our product pages which contains the key measurements that one might need to determine which size would fit them best.
Regards,
Gloverall.
The coats were lovely quality and…
The coats were lovely quality and arrived in a fabulous packing box. I ordered 3 coats; the child's duffel is adorable, warm and good value for the money.
3 February 2025
Reply from Gloverall
Hello Sharon
Thank you for your review. We are very glad that you are so pleased with your coats, both the coats themselves and the packaging. We take great pride in the quality of our garments, so it is always nice to hear from a happy customer.
Regards,
Gloverall.
Delivery fast!
14 February 2025
Reply from Gloverall
Hello Juei-min Huang
Thank you for your review. We are always glad to hear from a happy customer. We are happy that your ordered arrived quickly and without any problems.
Regards,
Gloverall.
Excellent product sold at competitive…
Excellent product sold at competitive price and delivered quickly.
14 February 2025
Reply from Gloverall
Hello William
Thank you for your review. We appreciate you taking the time to tell us about your experience. We are pleased that you were happy with your purchase and the delivery was quick without issue.
Regards,
Gloverall.
Fantastic customer service and fabulous…
Fantastic customer service and fabulous coat. I couldn't be more thrilled!
29 January 2025
Reply from Gloverall
Hello Happy customer
Thank you for your review. We are delighted to hear (read) that you are so pleased with our customer service and your coat. We hope that the coat keeps you warm for many years to come.
Regards,
Gloverall.
Reply from Gloverall
Hello Peter
Thank you for your review. We are glad that you are so happy with your garment, its quality and worth the price. We are also glad that you were satisfied with the speed of delivery and that no issues occurred.
Regards,
Gloverall.
Reply from Gloverall
Hello Stephen
Thank you for your review. We're glad that you were satisfied with the quality of our products and the shipping was fast and arrived without any issues.
Regards,
Gloverall.
Reply from Gloverall
Hello Benjamin
Thank you for your review. We are happy that you were satisfied with our service and there were no problems with your order. We hope that you enjoy your order.
Regards,
Gloverall.
Reply from Gloverall
Hello Gregory
Thank you for your great review. We are pleased that you approve of our website, that you received your delivery quickly and without issue, and were impressed with the quality of our products. We take great pride in the quality of our garments and materials, so we're happy that you agree.
Regards,
Gloverall.
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