Global Telemetrics Reviews 

Good to know that when needed the security monitoring process works. Quick efficient response.

I was removing my old tracker details, having sold the vehicle and then added the new, updated tracker to my account for my new vehicle. All done smoothly and efficiently thanks to Sorrena.
I've used Global Tec for years.
Good experience.

Perfect outcome after 8 years of fitting tracker.

It’s hard to express how cost-effective Global Telemetrics’ systems are. My high value vehicle (a large motorised horse box) was found and being given a forensic examination by the Police within 1 hour of me reporting it being stolen.

It was silently and successfully taken at night from behind high security gates with high quality CCTV and security lighting.

The reason I have my vehicle is the combination of all these security measures: the thieves will have felt the vehicle had to be moved promptly without wasting too much time looking for the tracker. They did not find that, but Global Telemetrics and the Police did with the vehicle intact. Further, there was limited damage to my vehicle beyond the necessary to drive it away.

My car turns on when it feels like.
80% of the times when I turn the vehicle on, it won't work, I'd have to push the on button couple of times and hope for the best.
Yesterday I was stuck in the petrol station holding up a huge queue because the tracker system decided to take a day off. When I called the company I was met with the usual excuses with terrible customer service.
Had the tracker changed after countless complaints, still have the same issues.
What a waste of time and finances for something that doesn't work.
What a shambles.

I've had cause to contact customer support on a few occasions, whereby the call has been answered very quickly by a knowledgeable person who quickly resolved my query. The support has been excellent.

Tracking issues from the beginning of subscription. Although it is a lifetime subscription, you will have to pay the same price you initially paid for installation every 3 years again. With location detection issues, it is not worth having this

Fitted: SmarTrack S5 - TSC032. After all the problems, credit to GT Telemetrics a technician arrived, new tracker fitted and all appears to be working. The vehicle is now showing where it actually is.

Quick response, hope that all continues to work - correctly. Original review below - hope that experience will be consigned to history.

It can work - identify where the vehicle actually is - but only occasionally. At present - although the vehicle is in Wiltshire, and has been for four days, according to the app we are still way down somewhere on the A303 in Somerset. This has been pointed out to GT Telemetrics, two days ago, but it's still showing as being on that point of the A303. And this is the latest of a long line of issues, since the contract (and initial fitment) started in early December.
This has happened on numerous occasions - the app shows the vehicle as being somewhere completely different - where it had been but some while previously. I've also been 'deleted' from the system, a couple of times I can't log in to the app because the system has decided not to recognise me.
Since late November, many calls to their Coalville office. Most times this has resulted in the system being made to work, correctly. But only for a short while. Soon after the location goes wrong again - or I can't access the system.
But since the contract was taken out we've hardly used it. Fitted by a dealer in late November - didn't work, so a GT Telemetrics technician came out and replaced it. At that point it appeared to work. Vehicle then put into winter storage until ten days ago. Checking during that period, the location was showing correctly, but the vehicle wasn't being moved. So was it being tracked? The vehicle batteries were always kept topped up so no 'power' issue. Then when having brought the vehicle back home - the app showed that it was still in storage several miles away. Another call, resolved. Then, first trip out, unable to access the app as something (password / ID) had been amended - at the system end. Call - account reset, it worked. Location correct. Then the next day we travelled up the A303 to home. But four days later the system showed that the vehicle is still on the A303, many miles away from where it actually is. A call to GT Telemetrics on Sunday to highlight this - nothing. No resolution. Just fired off a 'not fit for purpose' e-mail, explaining that the system (as fitted and paid for) falls far short of meeting the two primary core competencies - accurate location and consistent operation - and as yet, no response. So we'll see........

We've had nothing but issues with this. First, both cars showed a battery issue. Upon checking them, they had to replace the trackers due to a poor initial installation. Since replacing them, one vehicle has just stopped being tracking completely on two occasions. I have had to notify them to get it working again, their system did not detect the issue. I just get excuses like "the device was storing packets of data." I have also just received an email to say their prices are going up. Price is going up, quality of service going down. I do not trust them with my expensive assets and would not recommend them to others.

As a business Was looking for the right company buy products from as well as get support if and when needed, I came across this company, my 1st advisor was all about selling anything to me what ever he could which put me off!. ANYWAY Now i'am dealing with Kasia my new manager/advisor and she's been AMAZING, supportive, always on track any questions or queries always on point, because of her support iam taking in more jobs and order hopefully much more.

Fabulous service today with a few problems transferring the vehicle registration. Everything was sorted very quickly and with the help of Charlie and Connor any problems we sorted with ease. Both Charlie and Connor were extremely polite and helpful.

Very speedy and helpful service, had my stolen car back in no time, worth every penny!

I’ve been using the app to track my Motorhome for 4 years now. Just recently the app wasn’t showing the correct location, and despite rebooting the app it still didn’t update.
I sent and email to customer service who forwarded it to the tech guys who responded quickly. It appears the issue was their end, but they soon resolved it and everything was fine again.
Great service, many thanks.

Emelia was very knowledgeable about the issues I had and sorted it out straight away

I've had the tracker from global telemetrics for nearly 2 years without any problems. Had a issue with the tracker this morning. Got in touch with the team dealt with Alex who dealt with the problem and kept me updated as to what was happening. My next journey all the problems sorted. Thanks again Alex.👍

Just had the Smartrack 5+ fitted to my car after the factory fitted one failed. The booking system was very easy and I got a nice discount going through my insurance broker. The installers were very friendly and chatty on the day. I did have an issue with the car being recognised after installation , but this was quickly sorted with the technical team. And all is working fine now. Overall I’m impressed with the follow up emails and phone calls from the team. A lot better than my previous tracker company.

Very helpfull n the service offered is 2nd to non

Amazing service today when my vehicle was stolen, it was found and I recovered it before the police rang back. The "repatriation team" were with the vehicle within 15 minutes and even taped up the broken window for me to stop the rain getting in. Many thanks

Wonderful service... helpful and polite. Great having someone to speak to and explain my query and questions.
Keep up the good work

Everyone is Outstanding...thank you

Booked a week in advance to have a tracker fitted to our brand new motorhome and no fitter and not even a call to update us telling us they can’t find the fitter.

To make things worse the next appointment offered is six days later and they can’t even get the date right on the confirmation. On complaining and getting absolutely nowhere with Chloe, who was so rude, James arranged a day earlier, but still 5 days late.

Having a grand name like Global Telemetrics implies a trustworthy company, but this was not our experience.

Updated our review as the fitter was excellent.