The customer service and delivery time was fantastic. I ordered Alstroemeria and carnations. Unfortunately my carnations didn't fair well even though I followed delivery instructions. Make sure you al... See more
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Review summary
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What people talk about most
Based on these reviews
I thought your flower colors selection was quite impeded. It seems to me that I could order by the dozen instead of ordering by 20 or 30 blooms, which is not even divisible by 12. Nevertheless ever... See more
Company replied
The only downside was the flowers were not bloomed very far along when I had them arrive the day prior to the event. That was an ordering mistake on my end, since the website states to order a few day... See more
Company replied
I have ordered roses at least once a year for the past 15 years. I know they are bulk order and that the flowers need some attention when they arrive. This time the roses seemed especially wilted... See more
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Company details
Written by the company
The secrets behind your flowers We ship flowers grown by caring hands, directly from eco-friendly greenhouses to your door. Shaping emotions into boxes, bouquets and arrangements of blooms to order, we deliver colorful and grateful bunches of pure affectionate joy. From the gentleness employed on planting our blooms - the harvesting of stems just for you - to when we show up at your door, Global Rose delivers thoughtful welcoming care. Flowers that keep you company and cheer your space. Flowers that are natural expression of our bonds, that embody the beauty of kindness, in all its forms. By having the ability to arrange your flowers, you are also receiving the gift of personal satisfaction. You are free to touch, arrange, smell and use your artistic skills to create a personal masterpiece!
Contact info
7225 NW 25th Street, Suite 217, 33122, Miami, United States
- 2566702880
- support@globalrose.com
- www.globalrose.com
3.9
Great
4K reviews
Replied to 92% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Received 100 dead roses
I ordered 100 roses as a gift and they were delivered 30 days late, a box of dead roses. The refund was a fight!
2 March 2026
Unprompted review
Undependable!!
Undependable!!! I did not receive my order. They have a requirement for signature and won't let you sign digitally with their delivery company and then I expected him to be delivered the next day and they didn't deliver them either. No customer phone support.
4 April 2026
Unprompted review
Reply from GlobalRose.com
Hi Shari,
Thank you for your feedback, and we’re truly sorry to hear about your experience.
Please note that a signature is required upon delivery in accordance with our policies to help ensure that orders are received securely and in proper condition. However, we understand how inconvenient this situation can be.
That said, we have already contacted the carrier and requested that they attempt another delivery without requiring a signature.
We sincerely apologize for the inconvenience caused and appreciate your patience while this is being resolved.
Best regards,
Customer Service Team
Waste of money...
Waste of money.... I am very very upset about conditions of flower. Everyone, please DO NOT EVER PURCHASE any flowers here. Thank you
3 April 2026
Unprompted review
Reply from GlobalRose.com
Dear Suk,
Thank you for your feedback. We’re truly sorry to hear about your experience and understand how disappointing this must have been.
We would like the opportunity to review and assist you with this situation. In cases like this, we kindly ask that customers contact us at claims@globalrose.com within 24 hours of delivery, including clear pictures of the flowers received. This allows our team to properly evaluate the issue and provide an appropriate resolution as quickly as possible.
Kind regards,
Customer Service Team
Global Rose
I love the roses but it arrived a day…
I love the roses but it arrived a day earlier than I asked for. I typically dont care if its a day early but since you can't deliver on Sunday this order arrived on Friday which was 2 days early for the celebration.
27 March 2026
Unprompted review
Reply from GlobalRose.com
Dear Chevy,
Thank you for your feedback—we’re glad to hear you loved the roses!
We understand your concern regarding the delivery timing. Our delivery commitment operates within a ±1 day window from the selected delivery date.
We sincerely apologize for any inconvenience this may have caused, especially given the importance of your celebration.
We truly appreciate your understanding and your support.
Best regards,
Customer Service Team
Reply from GlobalRose.com
They’re such a cheerful flower, and we love to know they brought you joy. Thank you for sharing your experience!
The flowers were shipped out in time
The flowers were shipped out in time. Fed Ex did not deliver them in a timely manner. 3 days late. Total refund. The roses look like good quality.
20 March 2026
Unprompted review
Reply from GlobalRose.com
Thank you for your feedback. We’re glad the roses met your expectations; that’s always our goal. We’re sorry for the delay during transit, and our team is always happy to assist.
We appreciate your patience and the opportunity to make this right.
I have ordered from Global Rose many…
I have ordered from Global Rose many times and this is the first time I have been disappointed with the product I received. The carnations were beautiful. However, the leatherleaf ferns were already starting to dry up on Thursday, March 19 when I received them. By Sunday's event, they weren't usable.
19 March 2026
Unprompted review
Reply from GlobalRose.com
Dear David,
Thank you for your message and for being a returning customer—we truly appreciate your continued support.
We’re sorry to hear about your recent experience with the leatherleaf ferns. In situations like this, we kindly ask that any issues be reported to us within 24 hours of delivery so we can properly investigate and provide timely assistance.
We appreciate your understanding and look forward to assisting you.
Best regards,
Claims Department
I have used global rose for years for…
I have used global rose for years for our theater stargrams. You guys are always great!
11 March 2026
Unprompted review
Reply from GlobalRose.com
Thank you so much for your continued support over the years. We’re happy to hear you’ve consistently had a great experience, and we look forward to supporting your events for many more to come!
In a world where customer service is…
In a world where customer service is declining rapidly, Global Rose did a fantastic job with my order. Consistent communication, easy order system and package was delivered a day before expected. Not to mention the price was even better considering it was days before Valentines Day. Extremely grateful to you all and looking forward to many more orders in the future!
10 February 2026
Unprompted review
Reply from GlobalRose.com
This truly means so much to us. We’re happy you enjoyed our flowers and service. Your satisfaction is our greatest reward, and our team appreciates your feedback.
Thank you for choosing GR!
Would use again
21 February 2026
Unprompted review
Reply from GlobalRose.com
Thank you so much! We’d be happy to assist with your future floral needs.
Reply from GlobalRose.com
Your satisfaction is our priority and we appreciate your kind review. Thank you for choosing GR!
Good quality for a Good Price
Good quality, delivered when promised, good price. Will do business again.
13 February 2026
Unprompted review
Reply from GlobalRose.com
Thank you! We’re proud to provide high-quality blooms at a great value, along with reliable delivery you can count on.
We’ll be more than happy to assist with all your future floral needs!
9 of the flowers were damaged
14 February 2026
Unprompted review
Reply from GlobalRose.com
Hi Jonathan,
We’re very sorry to hear that 9 of the flowers arrived damaged.
In situations like this, we kindly ask that customers contact us directly at claims@globalrose.com within 24 hours of delivery so we can properly investigate the issue, request photos if needed, and provide the appropriate assistance or resolution.
We appreciate your feedback and hope to have the opportunity to assist you directly.
Global Rose
The Roses I ordered for my Lady were…
The Roses I ordered for my Lady were wonderful. She loved them. Fresh, looked smelled GREAT!!!
14 February 2026
Unprompted review
Reply from GlobalRose.com
We’re happy the roses brought joy! There’s nothing better than helping create a special moment like that. Thank you for choosing us!
Carnations
Norton Key Club ordered 350 carnations and we only counted 339. Several flowers were broken or broke off when they were handled. Maybe another 8-10 were broken. (Flowers were ordered by Ralph Dowling)
12 February 2026
Unprompted review
Reply from GlobalRose.com
Hello Shelley,
Thank you for bringing this to our attention.
For any issues related to missing or damaged flowers, we kindly ask that the customer contact us directly at claims@globalrose.com and provide clear pictures of the flowers and the boxes received. This allows our claims team to properly review and investigate the situation.
Best regards,
GlobalRose Customer Support Team
50 roses delivered to my wife in a box
50 roses delivered to my wife in a box. Roses withered and discolored. Leaves falling off every where. Customer Service was a joke. Literally told me to water them and send more pictures after 12 hours. I wish I could share photos on this review. I will never order from them again.
14 February 2026
Unprompted review
Reply from GlobalRose.com
We’re very sorry to hear about your experience and truly regret the disappointment caused. We completely understand how upsetting this must have been.
For cases like this, in order to assist properly, we need to be contacted directly at claims@globalrose.com within 24 hours of delivery. This allows us to review the issue, request photos of the affected flowers, and provide the most appropriate resolution. Please note that in this instance, a refund has already been issued on our end.
We appreciate your feedback and take it seriously as we continuously work to improve our quality checks and service.
Kind regards,
Global Rose
Horrible
Unfortunately, I was so excited because of the majority of the reviews were very positive but my experience today was heartbreaking. My partner he ordered me 50 red stem roses and they came in horrible shape. It looked like somebody just threw them together. There was even a footprint inside the box roses were broken. Stems were bent. The greenery were falling apart. I was in shock. It made me cry. It made me very sad. He tried to get some kind of compensation from the company, and they only offered to refund for eight roses while the batch was primarily black spots all over the roses bent some of them were even off the stem. I would never order again from them, especially after the horrible customer service and the lack of compensation . I don’t know if they do quality check before shipping out, but they need to do better because this was so obvious that whoever put this order together did not care.
13 February 2026
Unprompted review
Reply from GlobalRose.com
Dear Onrisa,
We’re very sorry to hear about your experience and truly regret the disappointment caused. We completely understand how upsetting this must have been.
For cases like this, in order to assist properly, we need to be contacted directly at claims@globalrose.com within 24 hours of delivery. This allows us to review the issue, request photos of the affected flowers, and provide the most appropriate resolution. Without timely notice, it becomes very difficult for us to address the situation fully.
We appreciate your feedback and take it seriously as we continuously work to improve our quality checks and service.
Kind regards,
Global Rose.
it was good i’ll buy it again
13 February 2026
Unprompted review
Reply from GlobalRose.com
Thank you for giving us a try and for your kind words. We look forward to sending you more beautiful blooms again!
The first order I received was…
The first order I received was absolutely stunning. I followed all of the instructions and the Roses lasted for days!! This most recent order arrived and all of the roses had brown tips or brown petals already. I was home when they were delivered and immediately unpacked them. They arrived this way. It was a bit embarrassing as they were for my daughter in law’s baby shower.
6 February 2026
Unprompted review
Reply from GlobalRose.com
Dear Jeri,
We’re very sorry to hear about your experience and truly regret the disappointment caused. We completely understand how upsetting this must have been.
For cases like this, in order to assist properly, we need to be contacted directly at claims@globalrose.com within 24 hours of delivery. This allows us to review the issue, request photos of the affected flowers, and provide the most appropriate resolution.
We appreciate your feedback and take it seriously as we continuously work to improve our quality checks and service.
Kind regards,
Global Rose.
Never again!
I made an order over a week ago for my wife’s birthday yesterday 1/30. The flowers never arrived!! Very disappointed with this company. Thank god i didn’t subscribe to their repeated orders. Never using this company again. I wouldn’t recommend them to anyone. I looked like a fool yesterday on my wife’s birthday! If i could give 0 stars i would
30 January 2026
Unprompted review
Reply from GlobalRose.com
Dear Manuel,
We’re very sorry to hear about your experience and truly regret the disappointment caused. We completely understand how upsetting this must have been.
In this case, a refund has already been issued on our end due to the missed delivery.
We appreciate your feedback and take it seriously as we continuously work to improve our quality checks and service.
Kind regards,
Global Rose
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