Global Reach Partners Reviews 

642
•
TrustScore 2.5 out of 5

2.7

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Rated 1 out of 5 stars

Too expensive and too impersonable (ruthless). I consistently have better experiences with other FX firms. The icing on the cake is receiving an email from them advising: "As part of our transi... See more

Rated 1 out of 5 stars

Extremely poor customer service from this company. They're looking to rob you at every opportunity. A currency exchange house should be a partner in business to help each other however this company... See more

Rated 5 out of 5 stars

Customer Focused, Pragmatic and Trustworthy. Lauren’s team helped us to transfer our UK house sale proceeds to Australia at a very competitive rate. Don’t bother with your own bank, who’ll overcharg... See more

Rated 3 out of 5 stars

This is necessary especially if there has been a hiccup in a transaction which is currently the case for Me. Email contact at each stage is especially important. I only found out that GR had a s... See more

Company replied

Company details

  1. Currency Exchange Service
  2. also in
  3. Money Transfer Service

About Global Reach Partners

Information provided by various external sources

Specialists in foreign exchange and international payments for private clients and businesses

  • Highly competitive exchange rates – saving you money.
  • 24/7 access to live, transparent exchange rates.
  • Proactive guidance through the foreign exchange markets from a team of experienced professionals.
  • Fast, efficient transfers – ensuring funds arrive on time, to the right place.
  • No commission or hidden charges

The safety and security of your money is our priority. As a registered Money Services Business, we are regulated by HM Revenue and Customs and act strictly in accordance with the UK Money Laundering Regulations. We are also supervised by the Financial Services Authority in accordance with the Payment Services Regulations 2009.

Global Reach Partners is recommended by Which Money magazine as the most cost effective currency specialist and has been endorsed by the Sunday Times List of Best Companies to Work For.

Contact info

2.7

Poor

TrustScore 2.5 out of 5

642 reviews

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2.7

All reviews

(642)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

service

Very helpful and quick service .
You ave set a standard others should follow . Will use your services again for future transactions .

Thank you and best regards
,

B.Porecha

26 October 2015
Unprompted review
Rated 5 out of 5 stars

Very Contented after First Use of Global Reach Partners

This was the first time that I had used a third party company to transfer money abroad and I did have some trepidation. However, my dedicated trader Peter Lilly and two members of the trade support team, Emma and Charlotte, helped me through the online process. Global Reach had been recommended to me by a friend and I would be happy to recommend them myself as the money was transferred quickly and at a good rate.

15 October 2015
Unprompted review
Rated 4 out of 5 stars

excellent, but password problems

I've had no problems at all with international money transfers (for overseas holidays) but on both occasions I've had to phone up to arrange this. Everything went smoothly and cannot fault the service I was given. My only gripe was that I continually had problems logging in on line because my password wasn't recognised. Having said that, the personal telephone service was so good I'm not sure I could have done bett3er by any other means. The exchange rates offered were either the best or very close to it. I will use them again but possibly not on line!

30 September 2015
Unprompted review
Rated 5 out of 5 stars

Efficient service, prompt and personal responses

The main thing I like about Global Reach Partners is that you get one person to deal with, and corresponding with that person by e mail is easy. I received prompt responses from my contact, and an efficient and straightforward service. Their exchange rates are pretty good too compared to others in the market.

26 September 2015
Unprompted review
Rated 5 out of 5 stars

Great service!

This is my 2nd time now in transferring money from the UK to Australia.
No hassles. Reassuring that I get speedy results and good rates.
Matt Bird is efficient and makes the whole transaction go through smoothly.
I highly recommend Global Reach Partners it beats the banks by miles !

24 September 2015
Unprompted review
Rated 5 out of 5 stars

All went (almost) like clockwork

Had difficulty with the on line account opening application form as their server was playing up. However, after making telephone contact, things were quickly sorted and my first transaction went according to plan. Jonathon extremely helpful in guiding me through the process and communication was excellent at all times.

21 September 2015
Unprompted review
Rated 5 out of 5 stars

Spot on.

Great service, no hassle, all questions answered promptly. Miles better than the bank for transferring money abroad - rate, speed and service.

14 September 2015
Unprompted review
Rated 5 out of 5 stars

Good service from start to finish

I am using GRP to transfer my monthly salary in Riyals from Saudi to Sterling home in the UK. Was impressed by the professional approach from start to finish. I picked GRP as they are FCA registered and from speaking to Matt and his team I was happy to trust them. This trust was well placed.

11 September 2015
Unprompted review
Rated 5 out of 5 stars

First class service

I have not used the service for 12 months but was greeted as a regular customer and given excellent attention and my request was dealt with efficiently and with professionalism. I will continue to use their services and have no hesitation in recommending them to others.

29 August 2015
Unprompted review
Rated 5 out of 5 stars

Matt Bird outstanding service

Matt Bird has been helping me move money for over a year now, during our move from the UK to NZ, and now for medical reasons. He has always been incredibly prompt in replying to all my queries and has understood the urgencies if there has been one, almost beyond his call of duty. Always very reassuring, calm and confident during the process of exchanging money where it can be a stressful for me. Thanks Matt!

28 August 2015
Unprompted review
Rated 2 out of 5 stars

Communication !

Honestly .... Very difficult . 3 weeks to have information we need.... after a last call the contact told us we will have the transfer as soon as they received our bank transfer. Global received the money on Thursday.....and when my wife asked for our transfer, our contact informed her she had to click on a special button on the website for having in 1 day. But diront 3 weekend of discussion he never spoke about that... So Global made a commitment for transfer our money on Friday and if we will receive it on Monday we were lucky !!!!! So no it was not a good experience at all. Respect of the customer and respect a commintment if this kind of business it s the base.

22 August 2015
Unprompted review
Global Reach Partners logo

Reply from Global Reach Partners

Good morning and many thanks for taking the time to leave a review.

Naturally, I am unhappy to hear that you have had a less than positive experience of using our service. We pride ourselves on how we look after our customers, and it is always our intention to ensure that security of your funds along with speed of execution and price are at the forefront of everything we do. I have taken some time to look into your trade with us and have listened to all of the recorded calls that you had with your dedicated dealer. Having listened to them, I can see that my colleague took a great deal of time to talk you through the unfamiliar process of dealing with our service and even waived the due transfer charge.

The crux of the problem lies in the selection of a standard payment method when you logged in to complete your onward transmission which then effectively had the result in overriding my colleagues express transfer which he selected when you booked the deal. As a result of this, I have now taken the appropriate action to ensure this glitch in our system is corrected in order to ensure that clients are aware of which payment method should be selected when they are logging in to remit payment instructions.

Please accept my apologies for the extra working day that it took your funds to credit your account and for the unclear messaging on our online system, although I hasten to add that the error was firmly down to our system rather than your dealers best intentions.

If you would like to get in touch to talk directly- then please call 0203 465 8204

Kind regards

David Thomas
Partner

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