Global Reach Partners Reviews 

642
•
TrustScore 2.5 out of 5

2.7

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Rated 1 out of 5 stars

Too expensive and too impersonable (ruthless). I consistently have better experiences with other FX firms. The icing on the cake is receiving an email from them advising: "As part of our transi... See more

Rated 1 out of 5 stars

Extremely poor customer service from this company. They're looking to rob you at every opportunity. A currency exchange house should be a partner in business to help each other however this company... See more

Rated 5 out of 5 stars

Customer Focused, Pragmatic and Trustworthy. Lauren’s team helped us to transfer our UK house sale proceeds to Australia at a very competitive rate. Don’t bother with your own bank, who’ll overcharg... See more

Rated 3 out of 5 stars

This is necessary especially if there has been a hiccup in a transaction which is currently the case for Me. Email contact at each stage is especially important. I only found out that GR had a s... See more

Company replied

Company details

  1. Currency Exchange Service
  2. also in
  3. Money Transfer Service

About Global Reach Partners

Information provided by various external sources

Specialists in foreign exchange and international payments for private clients and businesses

  • Highly competitive exchange rates – saving you money.
  • 24/7 access to live, transparent exchange rates.
  • Proactive guidance through the foreign exchange markets from a team of experienced professionals.
  • Fast, efficient transfers – ensuring funds arrive on time, to the right place.
  • No commission or hidden charges

The safety and security of your money is our priority. As a registered Money Services Business, we are regulated by HM Revenue and Customs and act strictly in accordance with the UK Money Laundering Regulations. We are also supervised by the Financial Services Authority in accordance with the Payment Services Regulations 2009.

Global Reach Partners is recommended by Which Money magazine as the most cost effective currency specialist and has been endorsed by the Sunday Times List of Best Companies to Work For.

Contact info

2.7

Poor

TrustScore 2.5 out of 5

642 reviews

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2.7

All reviews

(642)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Best rates,great customer service

I have been using another well known,exchange company for a few years.
Service was ok,but i thought i should have a comparison ,i contacted Global Reach,the rate i received was better than ,the company i usually use.
Simple on line form to complete,even sent me a quick step by step guide.Once transaction had gone through,received a call ,to ensure i was happy with the service.I will be using Global Reach in the future.

28 February 2016
Unprompted review
Rated 2 out of 5 stars

Poor

Global have held my money for 2 months without letting me know they had not transferred it to Spain ..

27 February 2016
Unprompted review
Global Reach Partners logo

Reply from Global Reach Partners

Good afternoon and many thanks for taking the time to leave a review.

Whilst we pride ourselves on our exceptional levels of service, unfortunately from time to time some errors occur and having investigated your review we can only hold our hands up and admit the mistake.

Over the last two years and twenty plus deals we have done with you, this unfortunately is an error that took place because your account was re-allocated due to your original dealer leaving the business and your new dealer not being aware of your monthly transaction process. Having investigated further, I can see that my colleague apologised for the error at the time and whilst this does not necessarily offset the inconvenience on your part, we did conduct the missed trade for you at zero margin and with zero transmission charges (for same day delivery of your funds).

Rated 5 out of 5 stars

changinging currancy

My transaction was made quick and easy. I have and will continue to use Global Reach Partners....Thanks..

25 February 2016
Unprompted review
Rated 5 out of 5 stars

International money transfer

A pleasure to do business with. From registering to completion they were very helpful explaining how to complete the process. We chose Global Reach as, although they charge a fee, the higher exchange rate more than made up for this. We will always use them in the future for any further International money transfers. Highly recommended.

24 February 2016
Unprompted review
Rated 5 out of 5 stars

Best customer service ever!!

This is my third or fourth GBP exchange service with Global reach and each time the staff who was holding my personal client portfolio has changed each time; but the standard and personal care has alwayes exceeded my expectations. This time it was Mr Jonathan Goss who looked after my account and I must say the personal care and hard work he has put in to has been excellent and somewhat has helped relived my stress associated with foreign exchange!!

22 February 2016
Unprompted review
Rated 5 out of 5 stars

Very helpful and informative staff

My experience with Global Reach Partners has been very positive. I found the staff informative and helpful and there online platform is very easy and straightforward to use. I will definitely be using them again.

19 February 2016
Unprompted review
Rated 5 out of 5 stars

excellent service

excellent service from dealers. Delivery of funds was extremely quick (must quicker than other companies I've used)

19 February 2016
Unprompted review
Rated 5 out of 5 stars

first class service.

I am not good with computers. the staff of global reach were very helpful and understanding and pleasant to deal with in making my transfers to Australia efficiently and effectively.

17 February 2016
Unprompted review
Rated 4 out of 5 stars

Good services

I used their services twice already. The second time they new I wanted to exchange some money and they called me when the exchange rate did a big jump in my favour. Very useful to have someone on top of this things.

15 February 2016
Unprompted review
Rated 5 out of 5 stars

Excellent service!

Mike met and went above my expectations, with prompt advises on currency exchange. He also managed very well to deal with a 13 h time difference between UK and NZ. Extremely recommended!

9 February 2016
Unprompted review
Rated 3 out of 5 stars

the were not friction.

I am still waiting to be asked about my account details in south America for my money to be transferred.

I was given a Code. user name and password but I was not able to log in into my account to give my details to finish the transaction.

Too slow I have transferred an small amount but almost 5 days still not done.

6 February 2016
Unprompted review
Global Reach Partners logo

Reply from Global Reach Partners

Good afternoon and many thanks for taking the time to leave a review.

I have investigated your email below and have spoken to my colleague that was dealing with your account. I understand that you have had some logging in problems with your online system and this is something we have rectified by resetting your details. We have also requested your onward transmission details but as yet have yet to receive the details from you by email. As far as your transaction itself is concerned, whilst the transaction was booked on Wednesday 3rd February with a value date of Thursday 4th February, as of this morning (8th February) we have still yet to receive your funds. Rest assured, as soon as we have received your monies, we will make payment and send immediate email confirmation over to you.

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