Global Reach Partners Reviews 

642
•
TrustScore 2.5 out of 5

2.7

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Rated 1 out of 5 stars

Too expensive and too impersonable (ruthless). I consistently have better experiences with other FX firms. The icing on the cake is receiving an email from them advising: "As part of our transi... See more

Rated 1 out of 5 stars

Extremely poor customer service from this company. They're looking to rob you at every opportunity. A currency exchange house should be a partner in business to help each other however this company... See more

Rated 5 out of 5 stars

Customer Focused, Pragmatic and Trustworthy. Lauren’s team helped us to transfer our UK house sale proceeds to Australia at a very competitive rate. Don’t bother with your own bank, who’ll overcharg... See more

Rated 3 out of 5 stars

This is necessary especially if there has been a hiccup in a transaction which is currently the case for Me. Email contact at each stage is especially important. I only found out that GR had a s... See more

Company replied

Company details

  1. Currency Exchange Service
  2. also in
  3. Money Transfer Service

About Global Reach Partners

Information provided by various external sources

Specialists in foreign exchange and international payments for private clients and businesses

  • Highly competitive exchange rates – saving you money.
  • 24/7 access to live, transparent exchange rates.
  • Proactive guidance through the foreign exchange markets from a team of experienced professionals.
  • Fast, efficient transfers – ensuring funds arrive on time, to the right place.
  • No commission or hidden charges

The safety and security of your money is our priority. As a registered Money Services Business, we are regulated by HM Revenue and Customs and act strictly in accordance with the UK Money Laundering Regulations. We are also supervised by the Financial Services Authority in accordance with the Payment Services Regulations 2009.

Global Reach Partners is recommended by Which Money magazine as the most cost effective currency specialist and has been endorsed by the Sunday Times List of Best Companies to Work For.

Contact info

2.7

Poor

TrustScore 2.5 out of 5

642 reviews

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No history of asking for reviews

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2.7

All reviews

(642)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Moving to Canada

Moved we moved to count last year we use global reach partners send over our money. Money is Always in the bad kind on time.
You can get GRP to seat on your money until a prearrang exchange has been met.

10 October 2016
Unprompted review
Rated 5 out of 5 stars

excellent performances and friendly services

using Global reach on monthly basis to buy Euro and sometime Dollars on a personal account side, the services are on time, effective, very good value and the personal trader is really supporting my needs and working along them. Great company, no surprises working as a true partner even if you are not a company

3 October 2016
Unprompted review
Rated 3 out of 5 stars

Email contact

This is necessary especially if there has been a hiccup in a transaction which is currently the case for
Me. Email contact at each stage is especially important. I only found out that GR had a second
Deposit of £4000 because I went online to my bank account. I feel GR should have communicated to me
About this 2nd deposit.
I am on a fixed income & retired so international
Calls are another expense I could do without!

2 October 2016
Unprompted review
Global Reach Partners logo

Reply from Global Reach Partners

Good morning Barbara,

Many thanks for taking the time to leave a review on our service on Trust Pilot.

I have taken the time to speak with your dedicated dealer about this scenario and I believe the misunderstanding occurred as a result of a duplicate payment that your bank made to us, which at the time of writing we had not received. As these transfers from bank to bank are not instantaneous, I understand that once we had in fact received this credit, your dealer got in touch to make you aware. Furthermore, I believe the situation is all resolved now and that you are in fact looking to conduct further transactions with us imminently and into the future.

David Thomas
Head of Private Clients

Rated 5 out of 5 stars

Good experience

For all there were a few hold ups with registering, I wouldn't hesitate to recommend this company, they were 'On the Ball' and contacted us immediately there was something to sort. We will definitely do business with them again.

16 September 2016
Unprompted review
Rated 5 out of 5 stars

Great service

We found the team professional and quick to deal with organising our transfer of funds oversea's. High recommended. We will also recommend them to our friend and family

12 September 2016
Unprompted review
Rated 4 out of 5 stars

Three months review

Contact with client dealer is quick and efficient. Pro active contact of GRP good as well. Opening the online account more difficult. The promised system generated email still needs to come. Financially attractive arrangement with GRP is definitely there.

3 September 2016
Unprompted review
Rated 3 out of 5 stars

Mark up

The 1 cent charged from prevailing market rate is excessive for trades in excess of 5000 GBP.

21 August 2016
Unprompted review
Global Reach Partners logo

Reply from Global Reach Partners

Good morning and many thanks for taking the time to leave a review.

The service that Global Reach Partners offers to all of our clients revolves around bank beating rates of exchange, stand out customer service and market information, and excellent settlement of funds. In providing all of these things we make a small margin to cover the cost of undertaking these deals and this typically provides a significant saving against what a typical high street bank would provide to their clients, not to mention a far better customer experience.

We are naturally concerned when a client leaves us what we would consider to an average trust pilot review although on an amount of £5,000 we feel confident that our pricing is not excessive, and in fact demonstrates exactly how competitive that we are against other providers in the market, who would be taking at the very least two or three cents to undertake the transaction. Needless to say that the more currency that you transact will reflect a more favourable rate and if you feel on future transactions that you are able to achieve a better rate from your bank on a particular volume then your dedicated dealer will be more than happy to discuss this with you and ensure that we are in a position to win the business.

Rated 3 out of 5 stars

Major payment issues

There are big problems making payments on the web site. Despite payment templates being saved it is impossible to select them when making a payment. They are never seen. Payment details have to be entered manually every time and even when this is done the payment is often not accepted and the whole process has to be repeated - 3, 4 or maybe 5 times. The last time I tried I was totally unable to make the payment and had to email Jonathan Gross to do it for me.
Please resolve this.

6 August 2016
Unprompted review
Global Reach Partners logo

Reply from Global Reach Partners

Good afternoon Mr Yates,

Many thanks for taking the time to leave a review and many thanks for your feedback on the system. As a regular trading client I am sure you are aware that we have recently re-launched our online system with a view to making it more stream-lined and intuitive. Whilst we are confident that this has been achieved, there have been a couple of glitches that have been unearthed now that the system is live. The glitch you have brought to our attention has been investigated immediately after receiving your feedback and we are pleased to say has been rectified by our developers.

We appreciate your review and look forward to doing business with you in the future.

Rated 5 out of 5 stars

Very professional, will use again

Very helpful and very professional. My contact Peter explained things very clearly and alerted me straight away when the exchange rate that I was aiming for became available. He also offered some invaluable help when some additional information was required and I wasn't able to get back to him for the best part of the day. A 5-star service. Will definitely use them again.

29 July 2016
Unprompted review
Rated 5 out of 5 stars

First Class

Have been using this Company for years always best rates given Speedy transaction money ordered Monday lunch time was in my Acc in Spain

28 July 2016
Unprompted review

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