Global Blue Reviews 

Such an easy self service GST refund. Refund was issued within days.

This service is a complete Con and would advice to try and claim the tax back for purchases made in Europe yourself manually. First they charge a large amount for the service. My purchase was an expected tax refund of Euro1300 and they charge over Euro300 for thier service. A lot but at least you know it prior. So I expected a refund of Euro1012, to my Euro Account. It then said on the Global Blue portal refund Euro1012, so all good. Then when it came to payment (after 4 weeks) they converted Euro at and exchange rate of 1.12), the actual exchange rate is 1.17 Euro to the £. So now the exchanges rate losing me another 100 Euro. I will now also lose as my account will change £ to Euro back! It's a complete con and a scam to make more money. You can claim all of this refund for purchases made in Europe for free if you don'y use Global Blue!

I did a purchase in Italy and got custom stamp eletrically, and immediately registered in the GlobalBlue automatic machine, which told me to add refund method "online".

But then I was unable to add refund method on IOS app. So I contacted their customer support, who just sent a general response, with a link to their website. But I was also unable to add refund method using computer.

Very disappointment to their service.

Best refund

I don’t normally write reviews but wish to report this company who are a load of scammers so BEWARE !!! I waited 6 weeks for a tax refund . Then 2 days after I received it they cancelled the payment and took the money owed to me back !!! I’ve tried to contact customer services and all they say is that the refund has been made SO WHERE IS MY MONEY !!!!!

I have a great experience with global blue at Rome airport. They were very helpful even though the shop made several errors on the form and the whole thing was sorted in 10 minutes. Sina was very sweet and very helpful and she did an amazing job

Quick and easy

The offices close at 19.00 or 19.30 at the AIRPORT, which means YOU NEED TO LEAVE you card number, and they pay less to the credit card. Also that means they are not there to deal with your issues. And trying to make things automatic makes things worse, cause it creates an online registration case, and real life situations are not dealt. So yes, they rejected my refund by telling me that I needex to go to the office. In the office they told me to deal with my problems at the airport ans that they are open. But it was not true! They were closed!

Quite easy and convenient with applying and getting back money. But about 50% commission is toooo much! That could not be just and legal

Very good work!!

Terrible. Tried to claim a refund in Stockholm. Waited in line for two machines. Neither worked. Error message was in Swedish even though i pressed English language so that was useless. Then stood in line for only one Global Blue representative. Waited 45 minutes and then had to leave to get my flight. Not at all a unique experience. I'm not saying don't bother because maybe you will get lucky in some airport but my view is that they intentionally make it difficult to claim a refund.

Very crowd and long line with only one person is serving the passengers

I would like to thank Global Blue for reviewing my case. I appreciate the time and effort they spent to get my refund straightened out and sent to me. Thank you Global Blue!
Julie B

They refunded the money but at the same second they annulled the transaction TWICE. So not only I didn’t got the tax refund but they took money from me.

Amazing customer service. Helped me with all the issues I had. Thank you.

Dear Global Blue Customer Service,

I am writing to request an investigation into two Tax Free refund claims that I have never received.

1. Apple Purchase

* Store: Apple Store Rosenstraße, Munich
* Purchase date: 22 June 2026
* Item: iPhone 17 Pro Max 512GB
* Purchase amount: EUR 1,699.00

At Munich Airport, German Customs validated my Global Blue Tax Free Form. Following the instructions given by the customs officer, I completed the form with my name and IBAN and deposited the original form in the official Global Blue mailbox at the airport.

To date, I have not received my refund or any update regarding this claim.

2. Breuninger Purchase

* Store: Breuninger Munich
* Purchase date: 21 May 2026
* Item: René Caovilla CLEO sandals
* Purchase amount: EUR 1,160.00

German Customs also stamped my Global Blue Tax Free Form for this purchase.

However, my Global Blue online account still shows “Customs Validation Needed”, despite the official customs stamp on my original form.

I would therefore kindly ask you to investigate both refund claims and advise me:

* whether my refund claims were received;
* the current status of both claims;
* if any documents are missing; and
* what further action is required to complete the refund process.

I have attached copies of my purchase receipts, my Global Blue Tax Free Form (where available), and the customs stamp.